Joe Basil Chevrolet

Friendly staff. Accommodating for those who work full time. The issue was not fixed. Said they couldn't detect it. Problem not solved, my car continued to have "shift to park"error. time. The issue was not fixed. Said they couldn't detect it. Problem not solved, my car continued to have "shift to park"error. More

They tried, after the fact I signed and processed the paperwork to finance a used car with the Joe Basil Chevrolet dealership. Communication wasn’t good from the start. It had g I signed and processed the paperwork to finance a used car with the Joe Basil Chevrolet dealership. Communication wasn’t good from the start. It had got to the point to where I even called my bank to see if it was too late for me to cancel everything seeing as I decided to finance. Some employees at the dealership made me feel as if I was a bother and their attitudes were not the most pleasant. I was notified by my bank that it was in fact, too late to scrap the entire deal. The day started at around 2PM and I wasn’t home until after7:30PM (still without my car). After more miscommunication I went into the dealership, having to call them instead of being called, to pick up my paperwork and be transported to the DMV to pick up my plates. I had special ARMY Veteran plates stored already. Long story short I had dealer plates on my car (that I have now signed paid for) and I get to the DMV to find out the Title paperwork was not signed, and the Transaction Receipt was not properly filled out so I could not retrieve my plates. The associate following me to the DMV had left before I knew he arrived, and what I did not realize was that he took the dealer plates with him. I realize it is not very common for them to deal with customers who already have their own plates so I understood that mistakes could happen sending the paperwork outside the dealership, but I was stranded now with my new car and no plates. So, for about 20 or so minutes I sat in my car parked outside the now closed DMV. in a car I cannot drive. The sales associate comes to put the plates back on and we drive 30 more minutes back to the dealership where they correct the paperwork and say they will give me a rental. I purchased a 2015 Infiniti Q50. The rental I sign for I see is a very old (maybe a 2007) Chevy Impala. At this point I don’t care as much because I expect to have my vehicle the next day. The second issue arose when I open the rental door. As you’ll see in the pictures it was absolutely filthy. I couldn’t sit in it without feeling disgusting. All of this happened after the dealership received a loan from my bank and I myself paid over $5,000 out of pocket and traded in my motorcycle. After much frustration I was deeply disappointed with the level or lack of care I have received from this dealership. As a Veteran, a local University student and just a young woman I was let down on all levels. There were a few individuals my salesperson included who have addressed what they could at their level, took responsibility for what they could and apologized for my experience and helped rectify it in what ways they could at the time. From staying late to detailing the car to coming in on their day off to drop my vehicle off to me, which is appreciated. Actions like these have allowed me to remain calm and not be as frustrated as I would have been without their help, concern and common decency. Eventually after some emails and inquiries were sent out to the local leadership at the dealership, I received a call. They explained that this is not how they conduct business and did apologize for my experience. Their solution to make things as right as they could were offering me their direct contact information, which I appreciate and 2 free oil changes which I won’t be accepting for the simple fact that I never want to step foot onto any dealership again. More

Quick & friendly The process was quick and I was completely satisfied with my monthly payments. Salesman was very friendly and knowledgeable. I have never had a bad ex The process was quick and I was completely satisfied with my monthly payments. Salesman was very friendly and knowledgeable. I have never had a bad experience at this dealership. More

Poor service department I went in with an appointment for an oil change, I was told it would be done within the hour, at the 90 minute mark I went and asked how much longer, I went in with an appointment for an oil change, I was told it would be done within the hour, at the 90 minute mark I went and asked how much longer, I was abruptly told it was going to be at least an hour and was told not long, in the car wash now, it was 15 more minutes and still no truck and they said if I skip the car wash I could be done, 15 minutes later I left with a dirty truck only to find a nice greasy hand print on my truck seat!! More

Poor communication Very misleading when they are trying to locate a vehicle. If its not on their lot, don't buy from them. I had to call dealer to find out status of the Very misleading when they are trying to locate a vehicle. If its not on their lot, don't buy from them. I had to call dealer to find out status of the vehicle. More

win - win The two sales representatives were very knowledgeable of the model I was interested in; very professional and were able to accomodate me on a fair pri The two sales representatives were very knowledgeable of the model I was interested in; very professional and were able to accomodate me on a fair price. A win win. More

I took my Jeep Patriot to get my heater fixed. I had an appointment at 10am on Wednesday and did not get my vehicle back until the next day!!!!! This is inexcusable....I kept leaving messages and I finally appointment at 10am on Wednesday and did not get my vehicle back until the next day!!!!! This is inexcusable....I kept leaving messages and I finally got a reply at 6pm at night... They couldn't figure out what was wrong with my heater... They claim that they have master mechanics????? Ha ha ha.. The only person who was very nice was the courtesy shuddle driver. The ONLY reason I took my vehicle here was that My husband and I purchased it here!!! I should have gone to a Jeep dealership.I hope I have better luck next time.. More

Fast friendly service. I had an appt within 2 days. They completed my recall and diagnosed my vehicle before noon. great service guys will definatly be back !!!!!!!! completed my recall and diagnosed my vehicle before noon. great service guys will definatly be back !!!!!!!! More

trade in with new purchase My husband and I went to Joe Basil Chevrolet on Transit road in Depew just to check out what they had left in stock for 2019. We took a test drive in My husband and I went to Joe Basil Chevrolet on Transit road in Depew just to check out what they had left in stock for 2019. We took a test drive in a 2019 Trax, and really liked it. Bill was our sales person and took care of everything to help us get it at a payment we were happy with. So, yep, we bought it! Rob took care of the financing paperwork for us and made it fast and easy. Well worth the trip into Joe Basil Chevrolet! This is the second car that we have bought from them, and will continue to go back when we need a new one. Their service depart is awesome too!! More

Body shop The service was excellent except when I tried numerous times, leaving three voicemails to get in touch after my vehicle was completed and something ne The service was excellent except when I tried numerous times, leaving three voicemails to get in touch after my vehicle was completed and something needed to be assessed. I have yet to hear back from them as of yet. More