Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Joe Basil Chevrolet
Depew, NY
581 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 581 reviews
January 16, 2020
Purchased a 19 Tahoe in 2019. They were great from the start with financing all the way to maintenance check ups. Friendly, goes above and beyond every time. start with financing all the way to maintenance check ups. Friendly, goes above and beyond every time. More
by TreeB
Employees Worked With
Jess BasilCars
January 16, 2020
Went to their drive-thru for New York state inspection they were fast efficient and friendly also filled my tires up with air and topped off the windshield wiper fluid they were fast efficient and friendly also filled my tires up with air and topped off the windshield wiper fluid More
by Ice300
Employees Worked With
Lindsey Walters, Jess BasilCars, Cassie Soucia
January 11, 2020
You guys were awesome . Everyone was quick and helpful and were no overly pushy. Really liked everyone I can in contact with at the dealership and were no overly pushy. Really liked everyone I can in contact with at the dealership More
by Martillotta
Employees Worked With
Lindsey Walters
January 11, 2020
Stopped in without a appointment and was taken and problem was fixed in an hour. staff very friendly and knowledgeable. Had the problem for a while and no one could find it problem was fixed in an hour. staff very friendly and knowledgeable. Had the problem for a while and no one could find it More
by Charleen
Employees Worked With
Alex, zach
January 08, 2020
Staff was very friendly when I walked in service was fast and done right (I always check my truck when I get home). Would recommend to anyone and done right (I always check my truck when I get home). Would recommend to anyone More
by Chevys rule
Employees Worked With
Patrick Rohrer, Walter Smigiera
January 06, 2020
Great dealership. Listened to what I wanted and helped me figure out what accessories I wanted in my vehicle. Friendly staff, everyone in the building said hi and wanted to make sure I was being taken car me figure out what accessories I wanted in my vehicle. Friendly staff, everyone in the building said hi and wanted to make sure I was being taken care of. Great experience More
by Jsal0415
Employees Worked With
Melissa G 5 stars
January 06, 2020
Disappointment Hi, I have no issues with the collision repairs made on my truck. The issues I have is what I was told by the young person who had signed me out w Hi, I have no issues with the collision repairs made on my truck. The issues I have is what I was told by the young person who had signed me out when I picked up the vehicle. One of the issues I had was the service traction control and service stabilizer systems had come up om the message odometer reading, after it was hit in a parked setting. I told the insurance adjuster and he said to make sure I let Basil know of the issue. I did exactly that in writing when I dropped it off, they said they would note it to be checked at time of repair. I asked what is the estimated time before I get it back, he reviewed the Preliminary Estimate and said 4-5 days but to expect a week, after two weeks, I called and was told they were waiting for Three parts??, 5 days later they called and said it was ready for pick up. When I picked it up and inquired about the service messages item, and what they found wrong he said they repaired what the preliminary estimate called out. I left and sure as xxxx, the messages show up on the dash every time I drive over 45 for a distance, until I shut the vehicle off. So this is why I am an Unsatisfied customer, I purchased this vehicle from Basil, and will be updating to a newer truck in Spring but most likely not from a Basil dealership James S Flowers More
by jimmflowers
Employees Worked With
body shop
January 04, 2020
Very professional and always courteous. They definitely make the customers feel comfortable. I have leased/purchased last 5 vehicles from Joe Basil Chevrolet and highly recommend them. I highly recommend make the customers feel comfortable. I have leased/purchased last 5 vehicles from Joe Basil Chevrolet and highly recommend them. I highly recommend to see Cory Wozniak for your next purchase !! More
by jpiwkojr
Employees Worked With
Lindsey Walters, Jess BasilCars, Cassie Soucia
January 03, 2020
The counter skills for greeting customers sucks! A dog dose better.plus forgets so work and I still have to pay almost full price. 3-1/2 hours later dose better.plus forgets so work and I still have to pay almost full price. 3-1/2 hours later More
by bobfalcon61
Employees Worked With
Do not remember hie name!, Lindsey Walters, Jess BasilCars
December 26, 2019
Overall Ricardo was a pleasure to work with and we love our new 2019 impala. John in the finance department made us feel like a nuisance and didn’t fax the paperwork to the credit union in a timely mann our new 2019 impala. John in the finance department made us feel like a nuisance and didn’t fax the paperwork to the credit union in a timely manner. The woman at the front desk (not the one where u first walk in, but the one facing the tables and chairs), shouldn’t make comments about customers especially if they r in earshot. When we arrived to sign the papers, we waited 1.5 hours to be told they didn’t have all the paperwork. Mike (I believe) didn’t even know why the check was for the amount that it was for. More
by Cc787
Employees Worked With
Ricardo-did a great job!
