Joe Basil Chevrolet

The sales person I bought a car from called me every single day when I was deciding on buying the vehicle and then did not contact me even ONCE after purchasing my vehicle. And then 3 months after purch single day when I was deciding on buying the vehicle and then did not contact me even ONCE after purchasing my vehicle. And then 3 months after purchasing, I get an email that says (copy and pasted): Hi [CUSTOMER FIRST NAME], I sincerely hope that you have been enjoying your new Kia [VEHICLE MODEL]. It has been 3 months since your purchase, and your first oil change is FREE! He literally couldn't take the time to add my name and vehicle model in there, let alone follow up with me after purchasing? Other dealers that I have bought from have ALWAYS followed up and made sure I was satisfied with my purchase and experience. This guy did literally nothing but take my money. I would not recommend this place. More

Was skeptical on going here due to other people’s opinions. But I’m the type that doesn’t believe till I see it. I’m giving basil Chevrolet 5 stars. I dealt with Matt Newton, and he was a good guy. V opinions. But I’m the type that doesn’t believe till I see it. I’m giving basil Chevrolet 5 stars. I dealt with Matt Newton, and he was a good guy. Very understanding and worked with me till the point I got the payment I needed and can afford. They were amazing to the point they paid off my remaining lease and was still able to do a true 0 down payment. I will be coming here again for my next purchase. Anyone reading bad reviews don’t be discouraged, might sound cliche but never judge a book by its cover. More

What great service at Basil Chevrolet LancasterThey said What great service at Basil Chevrolet Lancaster They said they would provide service to get it right and they delivered. Efficient, friendly, and s What great service at Basil Chevrolet Lancaster They said they would provide service to get it right and they delivered. Efficient, friendly, and smiling faces. I'm sure I'll be back. More

Stood in the showroom the first time for 30 minutes got aggravated and left came back and stood there for 20 minutes more before anyone even acknowledged I was there very disappointed then one of the manag aggravated and left came back and stood there for 20 minutes more before anyone even acknowledged I was there very disappointed then one of the managers had the audacity to say I thought you were with the other people there was no body near me at 12 employee's looked at me and not one of them said. Word to me will be buy a vehicle elsewhere and will tell everyone I know to steer clear of this dealership More

Felt very comfortable with their COVID protocols. Service personal were courteous and efficient. Dealership provided comfortable waiting area and texted to be sure needs were met and letting me know the prog personal were courteous and efficient. Dealership provided comfortable waiting area and texted to be sure needs were met and letting me know the progress of the service being done. More

Personnel were courteous and professional. The service provided was adequate. The amount of time to determine the nature of the problem and the scope of the repair needed seemed a bit long. I am unsure provided was adequate. The amount of time to determine the nature of the problem and the scope of the repair needed seemed a bit long. I am unsure if I would recommend this service center. Nonetheless, I indicated I would not recommend it because the form requires a yes or no answer. More

Prompt and courteous service... always keeping me in the loop with what was going on. Very friendly and never made me feel like I was an inconvenience loop with what was going on. Very friendly and never made me feel like I was an inconvenience More