Joe Basil Chevrolet

Great professional service by the entire team, they handled all the documentation and detailed the vehicle, it was ready to go when I arrived. handled all the documentation and detailed the vehicle, it was ready to go when I arrived. More

Service with Service Advisor JEFF was very good... They found a problem on my 2019 volt that Paddock Chevrolet in Kenmore, NY could not find. But in an unrelated issue, the sales manager Mr. LeCastre is found a problem on my 2019 volt that Paddock Chevrolet in Kenmore, NY could not find. But in an unrelated issue, the sales manager Mr. LeCastre is very obnoxious.... First he uses the OLD DEALER TRICK of saying he couldn't do anything since he just got out of the hospital... Whether true or not, he should have delegated the problem I had with my 2022 Chevy BOLT EUV just purchased in June 29, 2021 and I was due an EMAIL FROM GM stating what my authorization code was. This is per GM's FAQs of how to handle the EVGO charging credit due as purchase of a new electric vehicle, and is a GM requirement that this email FROM GM be sent to me, which still has yet to happen. Finally, he tired of dealing with me, and sent an email with a code - which time will tell whether this is the right code or not.. I asked if this would suffice as to the official requirements, and Mr. LeCastre said -no- we are just a 'dealer' and not an 'authorized representative. But in the meantime, he constantly criticizes my totally factual explanations and says silly nonsense such as "I'm offended that you are talking down to me" when such characterizations are all in his head and he constantly tries to intimidate me.... Since they record all conversations it is easy to see how he has constantly put words in my mouth - basically to cover his inaction on my problem, which frankly should have been addressed when they first were advised about it, not hanging on for months later... I didn't tell him this, but this is why people in general HATE auto dealers with their obnoxious representatives.. Perhaps his 'standard intimidation routine' works on other customers - causing them to shrivel up, but it just infuriates me. I asked to have this problem escalated several times, but Mr. LeCastre never would - quite obviously since it would reflect poorly on him. So 4-5 stars for service, 1 star for sales. More

Always totally satisfied with all my dealings at Joe Basil . From customer service , sales , service & body shop , Everyone who ive dealt with has been courteous & helpful . Service on my car has always Basil . From customer service , sales , service & body shop , Everyone who ive dealt with has been courteous & helpful . Service on my car has always been top notch also . Definitely a satisfied customer!! More

Do not even think about buying from them, I bought a used car from them and it was a HUGE mistake. First the check engine light came on while I was test driving and the lied and said some air got in the tank car from them and it was a HUGE mistake. First the check engine light came on while I was test driving and the lied and said some air got in the tank when they filled it, but I later learned it was the thermostat. So when I went to get it fixed they tried to say it wasn't covered. Another huge issue is I've had to call them 5+ times for them to get me my plates because they said they would deal with registration so I didn't have to. I've been waiting almost 3 months for some plates that still haven't came. Save yourself a bunch of time by going anywhere else. More

Took my car in for NYS inspection and they damaged it and tried to avoid repairing the damage they caused while car was in their care. Had to argue to get them to repair what their employee damaged on my car tried to avoid repairing the damage they caused while car was in their care. Had to argue to get them to repair what their employee damaged on my car. They did finally repair the damage they caused in a satisfactory manner. The NYS inspection work was acceptable. More

Always receive great service!!! Would recommend taking your car for service your car for service More

Fast and efficient. Minimal wait time! Keeps me coming back. back. More

The sales people were great. Knowledgeable and pleasant. Easy and great experience. Easy and great experience. More

Very professional. I have been coming there since 2011. I purchased my vehicle there and continued to come for service. I have never had a complaint. I highly recommend this dealership. purchased my vehicle there and continued to come for service. I have never had a complaint. I highly recommend this dealership. More

Worst service .. body work lead to 3 trips till I got sick of dealing w them .. ended up with spray over white paint on my black truck a nail in the tire an a plastic piece that’s suppose to be new is ma sick of dealing w them .. ended up with spray over white paint on my black truck a nail in the tire an a plastic piece that’s suppose to be new is marked up . The customer service was unbelievably terrible.. never again will I deal at any joe basil .. More