Jody Wilkinson Acura

Extraordinary Poor Judgment For reasons not fully understood, my alarm went off while I was in the store. And despite trying to turn it off, it simply would not. Consequently, For reasons not fully understood, my alarm went off while I was in the store. And despite trying to turn it off, it simply would not. Consequently, I contacted the dealership in the intense hope that someone with actual job knowledge would know what to do, in order to shut off the alarm. James Taylor answered the phone and requested my phone number 3X. At no time did he explain the relevance of needing my phone number. After the third time, it was explained to him that help was needed right now, and I was not interested in a call back. James promptly hung up on me. After bringing in the vehicle to service, I was provided with a loaner car. Later on that afternoon, I spotted Jody Wilkinson speaking with James on the showroom floor and deemed it necessary to explain to James that his conduct was completely unprofessional, and how it diminished my overall experience and viewpoint of Jody Wilkinson Acura as a whole. James attempted to apologize; however, from my vantage point, his purported apology was self-serving, considering Jody Wilkinson was standing right there. James started to walk away, but then, inexplicably, stopped and glared at me up & down. At this point, it was very uncomfortable, especially since all of this was going on while Jody just stood there, who neither said or did anything. Upon telling James to knock it off and how his behavior continued to remain unprofessional, James responded by stating, "I will throw you off the dealership." Finally, Jody told James to take a walk. James Taylor threatened violence in the workplace in front of Jody Wilkinson--the purported GM--who did nothing. Instead of taking ownership and responsibility for little James, he attempted to explain how he's known James since he was in diapers and been at the dealership for 20 years. Intelligently speaking, does this really sound like the attributes of a 20 year employee? So what? The real world reality is this: wouldn't make an iota of difference if you known him for 200 years. How does this alter my universe? Precisely, what is Jody attempting to accomplish by making "excuses" for little James when no one else would skate from threatening a first time client with violence in the work place, on the showroom floor? Unequivocally, James Taylor crossed a red line by his conduct. There are no mulligans. Any credible or reputable employer would terminate little James, effective immediately. He is a liability for Acura and demonstrates extraordinary poor judgment on the part of this purported GM. Notwithstanding Jody Wilkinsons bias, it is unfathomable that Mr. Gakuji Yamada--the CEO of Acura--would permit James Taylor to remain employed, despite his inexcusable behavior. Bottom line: James Taylor is an embarrassment for Acura as a whole. This is not the type of sales experience anyone should have to endure at any dealership--let alone an Acura dealership. Then again, you must have high standards. Evidently, Jody Wilkinson Acura has low standards. More

Great service We came from CA to buy a car and we happy that we were in and out in 20 minutes. We spent more time with excellent guidance on the features of our new We came from CA to buy a car and we happy that we were in and out in 20 minutes. We spent more time with excellent guidance on the features of our new MDX than we did on paperwork! It was great. And our salesman John Adams was very informative and personable too! More

New purchase Great experience; Andy and the finance manager made the experience enjoyable. I was able to come in and experienced very little negotiation and was ou Great experience; Andy and the finance manager made the experience enjoyable. I was able to come in and experienced very little negotiation and was out within approximately two hours. This made the buying experience very positive. More

Great to work with! My salesman was Todd, and my finance person was Jamie. I enjoyed working with both of them. I purchased a used 2013 Acura MDX. The price was fair and My salesman was Todd, and my finance person was Jamie. I enjoyed working with both of them. I purchased a used 2013 Acura MDX. The price was fair and they were quick to resolve any issue that arose. I would definitely purchase from them again and I plan to service my new car there based on the service I received. More

A great buying experience We recently purchased a 2015 Acura MDX from Jody Wilkinson Acura. Everything about the buying experience was first rate. Most appreciated were the l We recently purchased a 2015 Acura MDX from Jody Wilkinson Acura. Everything about the buying experience was first rate. Most appreciated were the low key approach to selling cars, knowledgeable and courteous employees, doing business with a classy dealership, and especially the attention we received from our sales person, Mike Roberts. Highly recommended and kudos to everyone at Jody Wilkinson. More

Quality Operation We have a 2011 MDX that we bought new from Jody Wilkinson. I've always been happy with them, but as tends to be the case it's when things go wrong th We have a 2011 MDX that we bought new from Jody Wilkinson. I've always been happy with them, but as tends to be the case it's when things go wrong that you really see what a business is made of. Long story short, we had an unfortunate situation with their service department, but I received personal contact after the fact from both their service manager and Jody Wilkinson to rectify the situation. Mistakes can happen in any business, but in this case you can be confident they'll make it right - what more can you ask for really? More

New MDX from Jodi Wilkinson Great overall experience. Jean Daly was an awesome sales person. They are low-key and knowledgable. Jean even installed car seats in my new car for vi Great overall experience. Jean Daly was an awesome sales person. They are low-key and knowledgable. Jean even installed car seats in my new car for visiting grandchildren! More

Great Service Took my car in to get serviced and like always the staff of JW Acura were amazing. It never ceases to amaze me how friendly their staff is. I started Took my car in to get serviced and like always the staff of JW Acura were amazing. It never ceases to amaze me how friendly their staff is. I started looking at cars while I was waiting and ended up taking a new car home. They gave me a great deal for my trade in! If you are looking to get a new car or get your already existing Acura serviced, there is no better place. I recommend it to everyone! More

Great service I have been servicing my car at JW Acura for two years now and have always had a good experience. Rachel Wilkinson has been a great consultant, and ev I have been servicing my car at JW Acura for two years now and have always had a good experience. Rachel Wilkinson has been a great consultant, and everybody at the dealership cares about their customers and it really shows. This is a family that has been in the business for a very long time and has worked very hard to create repeat business and a friendly, professional atmosphere. I would recommend them to anybody. More

This is my sixth Acura in six years from Jody Wilkinson Acura and I wouldn't buy from any where else! There sales and service staff are very friendly and treat us with upmost respect! Acura and I wouldn't buy from any where else! There sales and service staff are very friendly and treat us with upmost respect! More