Jimmy Vasser Toyota
Napa, CA
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Knowledgeable Staff and Painless Process. Before the end of 2019, I had a Mini Cooper which was pretty much costing an arm and a leg to deal with. The engine light came on for the final time a Before the end of 2019, I had a Mini Cooper which was pretty much costing an arm and a leg to deal with. The engine light came on for the final time and decided to get rid of it for something more reliable. I stilled owed on Mini Cooper, so I thought this was going to be a huge headache to deal with. The employees did a great job and talking me through various options and valued my input as to what I was looking for and what I was able to handle. There was no pressure from them and they were honest and very through with me. After all was said and done, I got a nice Camry with Toyota Care Service Plan and the thought of having to pay on a car I no longer owned was taken care of. I couldn't be happier and it's thanks to the effort that the Jimmy Vasser staff put forth. More
Excellent! The staff were really friendly and very helpful with the buying process, made it super clear and answered every question we had about the car. The staff were really friendly and very helpful with the buying process, made it super clear and answered every question we had about the car. More
Customer for life! Everyone at Jimmy Vasser is on point to make the customer's car buying experience an easy, stress-free transaction. Thank you all for helping me find Everyone at Jimmy Vasser is on point to make the customer's car buying experience an easy, stress-free transaction. Thank you all for helping me find what I needed quickly without any nonsense. You're the best! More
The process was easy and painless. Everyone at the dealership was helpful and professional. I highly recommend Jimmy Vasser Toyota-specifically Will Cress in sales and Mariano Aguilar in finance. We l dealership was helpful and professional. I highly recommend Jimmy Vasser Toyota-specifically Will Cress in sales and Mariano Aguilar in finance. We love our car and got a great deal! More
Anthony Beaver is/was GREAT! This is my 2nd time bringing my car in for regular maintenance. I am so pleased with the whole process. You can drop your keys off the night before if This is my 2nd time bringing my car in for regular maintenance. I am so pleased with the whole process. You can drop your keys off the night before if needed. I once rented a car, which was very easy and economical. I got called when they got my car, and then again with the service report. Their new text/pay system works great. It is quick and easier than waiting for the service cashier. More
Excellent Experience At a time on a Friday afternoon, when the dealership was extra busy, Anthony served me very well. He expeditiously handled service for checking out At a time on a Friday afternoon, when the dealership was extra busy, Anthony served me very well. He expeditiously handled service for checking out low pressure tire gauge and getting the tire repaired quickly, so I could be on my way. I will continue to get my routine service at Vasser Toyota, with pleasure. Jim McCurdy More
Repair serpentine belt I was very pleased with the service I received from Nick Carvalho at my resent service appointment. He was polite, friendly and efficient. Thank yo I was very pleased with the service I received from Nick Carvalho at my resent service appointment. He was polite, friendly and efficient. Thank you for your excellent service. More
Robert Avina quickly checked me in for my service visit when the other two lines had been long and busy for some time. He passed on a message from me to Chris in the Sales Dept explaining that I was going when the other two lines had been long and busy for some time. He passed on a message from me to Chris in the Sales Dept explaining that I was going to be late for our meeting because of another matter that had come up suddenly. And when my service ended he took me immediately to the checkout and payment dept. The entire process took only an hour. I'm happy with Robert's service. More
Anthony Beaver is an amazing customer service representative Once again Anthony Beaver was so kind and professional. He always make me feel like he has the customers' best interest at heart. He is engaging and Once again Anthony Beaver was so kind and professional. He always make me feel like he has the customers' best interest at heart. He is engaging and cares about every customer he helps. Keep up the amazing work !! Debra More
90,000 mile service Great service with a smile! Explained what the service entailed clearly. Kept in touch. Timely. Offered a rental and rides as needed. Car is runn Great service with a smile! Explained what the service entailed clearly. Kept in touch. Timely. Offered a rental and rides as needed. Car is running beautifully now. More