Jimmy Britt Chevrolet GMC - Service Center

My review is related to JB's Customer Service . . . I have a brand new Chevy Tahoe with less than 11k miles, and the "lifters" went bad the day before I was scheduled to take three high school boys to Fl have a brand new Chevy Tahoe with less than 11k miles, and the "lifters" went bad the day before I was scheduled to take three high school boys to Florida. They explained that I would be without my car for at least a week. Chevy originally was going to give me an economy car as my rental. Teah at Jimmy Britt could see the frustration building due to the fact that I was not going to have a car as big as the car I owned to take the boys. She stepped in and saved me - she and the manager, Chuck, helped me secure a larger vehicle and assured me that Chevy would reimburse me for my costs (yes, I did have to come out of pocket for the rental, but that was out of their control). They even had a driver take me to pick up the rental, which was over an hour away. Teah stepped into a situation that really had nothing to do with her, and she was willing to find a solution. Because of her customer service, Jimmy Britt will have my business from now on. More

I am disappointed in the first service I did at Jimmy Britt which came recommendation by one of your current customers. My service was booked for 9am I was expecting at least a phone call during the d Britt which came recommendation by one of your current customers. My service was booked for 9am I was expecting at least a phone call during the day to get some verbal report on when the car would be ready but nothing happened? I was told that there was a noisy belt that may need to be replaced at a next service. I would have expected a service call during the day that it was recommended to change the belt. Now It has to be scheduled to do it at another service date. When I arrived at 4:50pm I was told the car was not ready which is unacceptable for a vehicle scheduled for a 9am service? What If I wanted to wait for the service at the dealer? I only got the car back at 5:30 after the 5pm closing time. Not good service. Was the service put off to the bottom of the list because it is not a Chevrolet product? I only put 2 starts because the service guy was friendly. More

The joy of car buying We drove over 2 hours to purchase our beetle from Jimmy Britt. We dealt with Fabian and he made it a very easy decision when deciding to drive up. We We drove over 2 hours to purchase our beetle from Jimmy Britt. We dealt with Fabian and he made it a very easy decision when deciding to drive up. We love our car and buying from jimmy Britt was painless...... More

Nice, Knowledgeable Folks They checked my air filters when they changed the oil, & let me know 2 of them needed to be changed. Very happy they checked them & let me know. They checked my air filters when they changed the oil, & let me know 2 of them needed to be changed. Very happy they checked them & let me know. More

Excellent Service The service department quickly serviced my vehicle and charged me less than I expected! I had no problems of any kind with the job done. The service department quickly serviced my vehicle and charged me less than I expected! I had no problems of any kind with the job done. More