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Jimmy Britt Chevrolet GMC

Greensboro, GA

4.8
1,659 Reviews
The Jimmy Britt Automotive Family has received multiple Dealer of the Year awards in the state of Georgia. (Just a short drive from either Athens or Augusta.) Why choose Jimmy Britt? We were awarded the Customer Satisfaction Award through DealerRater! How? Because we have created a top-tier sales and management team that focus on one thing: Caring for you, our guest. We will provide you emails, pictures, and a video of any vehicle you are interested in, along with an upfront quote on any vehicle - and with our exclusive Jimmy Britt Premium Delivery Program, you can even buy a vehicle entirely from home (paperwork and all) for your convenience.
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1011 Town Creek Blvd

Greensboro, GA

30642

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Showing 1,659 reviews

September 09, 2022

Once we got everything situated and actually visited the dealership to pick up our truck, our experience was much better. We absolutely appreciate how much Scott went above and beyond for us. He kept our so More

by Cody Bolen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Jimmy Britt Chevrolet GMC responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

September 08, 2022

Ready to buy, financing in place, emailed about a GMC Yukon and as I live out of state sent all my trade information in as requested in an email. Never got a response. The next day received an email like More

by Jo3867
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Si Freeman
Sep 08, 2022 -

Jimmy Britt Chevrolet GMC responded

I'm so very sorry about this instance. It is clear you received an email that is automatically triggered by our customer database, and it caused a lot of unnecessary confusion. We agree that the email would make it appear Si wasn't paying attention, but unfortunately he had no way to stop the automation. We've since removed the automated emails from the follow-up process for Si, so hopefully this doesn't happen again.

September 07, 2022

Marco and Tatham were really great. They both met all my expectations and more. I’ll be a lifer at Jimmy Britt. And I’ll never forget about it. JL Watkinsville More

by Jamey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Bisogno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2022 -

Jimmy Britt Chevrolet GMC responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jimmy Britt Chevrolet-Buick-GMC, LLC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 07, 2022

Honest and easy dealership they don’t try to bait and switch or add “market adjustments” to the vehicles price More

by jgude1015
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damon Fair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Jimmy Britt Chevrolet GMC responded

Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

September 07, 2022

Awesome! !!caring and courteous, best service ever, easy, no haggling great pricing completely satisfied with this dealership. This was the easiest car purchas More

by nuclearchic48
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alana
Sep 12, 2022 -

Jimmy Britt Chevrolet GMC responded

Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 07, 2022

Great customer service I felt at home. The told me the truth and kept their word More

by Anwright8445
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Bisogno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Welch
Sep 12, 2022 -

Jimmy Britt Chevrolet GMC responded

Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 06, 2022

Jimmy Britt Chevrolet has the absolute worst service department I have ever dealt with. Melonie has the worst attitude and customer service I have seen. They kept my sons car for over 2 months and Melon More

by DJ Scott
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chuck Whitehead
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melanie Wallace
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2022 -

Jimmy Britt Chevrolet GMC responded

DJ - As it pertains to the behavior of our team member sharing a less-than-truthful account of your conversation with our Service Manager, you're correct that it is inexcusable. There is no cause for that and we will use your review as a coaching opportunity to get better. With that said, we had an internal discussion with multiple parties in our store, and I must say that much of your review leaves out necessary details where we did everything within our control. It is my understanding you purchased this vehicle from another dealer, and your vehicle's engine has been "tuned up" with new cams/rods/pistons. Moreover, that dealership sold you a warranty that did not cover the manipulated engine, so when your engine had an issue, it could not be covered by that warranty. After diagnosing the issue (and absorbing that cost), we proposed a new engine as we couldn't fix an altered engine for free. We allowed the warranty company to come in and confirm your engine's issue was not covered by the warranty that other dealer sold you. Again, we fully appreciate your decision to have someone else fix the issue, and we (reluctantly) absorbed the cost of all work performed. I'm not including any stories about how our team was treated less than courteous by you, because our team's behavior in response is not justified regardless how they were treated. However, I believe it was important enough to us to stand behind the work we were able to perform given a situation that was not the cause of our own store, but of the original dealership you purchased from. It isn't normal for us to reveal the true happenings in a response to a review, but given the aspects of your experience with us that were withheld, I feel it is only right to share both sides of the story. We did not do everything correct, by any means, and again, despite how Melanie may have felt she was being treated gives no excuse for her actions, but she did decide to absorb any cost you would have accrued otherwise. I'm extremely sorry this needed to be said, even more than I am this situation happened in the first place, but we are very happy you found a provider that was able to install a new engine for you at a price you were comfortable with. We hope you are happy with your vehicle for years to come.

September 06, 2022

Jason was knowledgeable, answered my questions directly and honestly and was helpful in scheduling my test drive. When it came to my decision to purchase he gave me all the info I needed/requested and wor More

by tony
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Herald
Sep 11, 2022 -

Jimmy Britt Chevrolet GMC responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jimmy Britt Chevrolet-Buick-GMC, LLC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 03, 2022

Antonio and Damon were very helpful. I enjoyed the buying experience and will go back and do business at Jimmy Britt. Very fair dealership and no surprises. Ten out of ten. Would definit More

by OMolina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damon Fair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antonio Rucker
Sep 08, 2022 -

Jimmy Britt Chevrolet GMC responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 03, 2022

Ryan was tremendously helpful in securing a truck for us. We are very well pleased. More

by rickstacylanier
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan LeBoeuf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2022 -

Jimmy Britt Chevrolet GMC responded

Hi, we are very happy we could provide you with a positive experience! We sincerely value your business and look forward to your next visit!

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