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Jim Wynn Volkswagen
Norristown, PA
1,236 Reviews
The Wynn Group is a family owned business where you will find a staff that is committed to each customer’s satisfaction. For over 59 years we have been selling the best in new and used cars in Montgomery County. Our philosophy of doing business is based on making sure our customer’s overall experience with the car they purchase is an experience that brings them directly back to us for their next car.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,236 reviews
July 27, 2018
Great Car. Great Price. Great People. Met with Kel, and he took care of me from the get. Rob Venella helped me work through some aftermarket tint removal issues... thanks, rob! And Rob Z Met with Kel, and he took care of me from the get. Rob Venella helped me work through some aftermarket tint removal issues... thanks, rob! And Rob Zerbe helped me find a great deal on an extended warranty. Thanks to Kel and the Robs!!! More
by CodyTDI
July 23, 2018
Great service! This is the second VW I have bought from the Wynn group and their pricing and service can not be matched. Mac McArthur is a terrific salesman who is t This is the second VW I have bought from the Wynn group and their pricing and service can not be matched. Mac McArthur is a terrific salesman who is there for you every step of the sale. More
by judciancio
Employees Worked With
July 22, 2018
Nightmare. Jim Wynn VW I purchased a mini van ( Routan VW ) from this dealership. I was advised at the time of purchase that this mini van had a warranty of 90 Jim Wynn VW I purchased a mini van ( Routan VW ) from this dealership. I was advised at the time of purchase that this mini van had a warranty of 90 days or first 3,000 miles. Shortly after, about a month and a half ( 700 miles of use ), the transmission started having issues. I took the car back to the dealership for the warranty. This is when the nightmare started with this company. The mechanic started giving me every excuse in the book, blaming me for messing with the battery. I had not touched this car. They finally called after a week to notify me that the transmission had issues and would be replaced. After about two weeks, I received another call. They explained to me that the transmission installed was NOT GOOD and wold have to be replaced again. I did not hear from them after that, about anther two weeks. I started to worry because i had a trip planned coming up ( the reason this mini van was purchased for ). I reached out to the dealership and notified them of that trip and to find the status of the labor. In which they responded that they had ordered a piece for another transmission and would have it done the day before the trip. The mini van was returned like they had advised me. But, it kinda felt like they had rushed to return it to me. Driving it home, it felt odd. So, i reached out the next day and they advised me that it was normal and the problem should resolve after driving it for 100 miles. I proceed with the trip the next day. Arriving to Orlando, the mini van stayed parked in the resort for three days. Starting the trip to Mexico, getting into the highway the mini van was not able to go past 40 mph. This is when the real nightmare started. Jim Wynn VW was reached out to. Their response was that this was impossible, no way this would be happening to a new transmission. I took the mini van to the Orlando dealership and after they performed the evaluation/ diagnostic. I found out that the first transmission was NOT re-manufactured, turns out that a used transmission form a third party company called LKQ and that the second transmission was re-manufactured from Volkswagen but had previously been purchased/ sold previously to LKQ. With all this information, I realized that Jim Wynn VW had lied and because of this, the warranty was not going to be validated. Volkswagen of America did end up validating the transmission after verifying this trough LKQ. Turned out that Jim Wynn VW had never made a report to Volkswagen of america. Orlando dealership realized after removing the transmission that Jim Wynn VW had forcefully put the nuts on the wheel. Because of this mistake with their mechanics, Orlando dealership had to break the wheel apart to perform the work and had to order a new wheel. Jim Wynn VW did not want to replace with a new wheel, so an used wheel was order. This made my stay in Orlando longer for 3 more days, I had already been there for 4 days. Finding this out, made me upset of course. I am traveling with my family my granddaughter and if something had happened and for some reason the wheel had to been changed this would of been impossible to do on my own, thanks to Jim Wynn VW poor work labor and work ethic. Sadly, I would never go back to this dealership or purchase anything form them again. I do not recommend them to anyone. More
by Ismael Garza
Employees Worked With
Other Employees :
Rob Zerbe, Mark Svenkeson, Matt Durkin, Michael Ricketts
July 21, 2018
Excellent experience from start to finish !!! Drove 2 hours because Wynn VW had the Atlas I was looking for. Kel Rohrbaugh was very knowledgeable and easy to work with. A few emails and phone call Drove 2 hours because Wynn VW had the Atlas I was looking for. Kel Rohrbaugh was very knowledgeable and easy to work with. A few emails and phone calls and the deal was done. Rob in finance also did a great job. It was well worth the drive to Wynn VW. More
by tonyzam
Employees Worked With
Rob Zerbe, Kel Rohrbaugh
July 20, 2018
Super experience at Jim Wynn VW with Mac MacArthur I have purchased a number of cars over the years, including several VWs. I recently purchased a new 2018 Golf Sportwagen despite going with the intent I have purchased a number of cars over the years, including several VWs. I recently purchased a new 2018 Golf Sportwagen despite going with the intention of getting a used vehicle. Jim Wynn is one of the nicest, most professional dealerships that I have ever visited. Our salesperson, MacArthur was excellent. Engaging and knowledgeable, he allowed the vehicles to sell themselves; no pressure or silliness. Definitely one of my top car buying experiences. I have already recommended Jim Wynn VW and Mac MacArthur and will continue to do so. More
by notfirsttimebuyer
Employees Worked With
July 19, 2018
Great service! Although the staff at most dealerships make it their goal to come across as nice and interested, they never seem genuine. Not here however! Everyone I Although the staff at most dealerships make it their goal to come across as nice and interested, they never seem genuine. Not here however! Everyone I worked with really wished to help and do whatever they could to make my experience the best it could be. More
by idhulster
July 18, 2018
Volvo turned into new VW Matt and Simo were great. Matt helped me look through used vehicles and we both discovered that the new Passat met my needs best. Simo was a pro in Matt and Simo were great. Matt helped me look through used vehicles and we both discovered that the new Passat met my needs best. Simo was a pro in getting all the negotiations and details done. More
by Steve t
July 16, 2018
A pleasure to do business with!! Kel and the whole team at Wynn really made our car buying experience a breeze. We were in the market for certified pre-owned, and from the minute we Kel and the whole team at Wynn really made our car buying experience a breeze. We were in the market for certified pre-owned, and from the minute we set foot in the dealership, we had a wonderful experience. Thank you Kel, Rob, and the Wynn team!! More
by Jon G
Employees Worked With
Rob Zerbe, Kel Rohrbaugh
July 14, 2018
Low-pressure sales experience Kel was very professional and straightforward to work with. We did not feel pressured to use dealership financing or to purchase any extras. Kel also Kel was very professional and straightforward to work with. We did not feel pressured to use dealership financing or to purchase any extras. Kel also accommodated us fairly easily to schedule a follow-up test drive and followed up with us routinely. Handling our trade-in was seamless, and when there was an additional fee that was mistakenly charged, we promptly received a refund check in the mail. I also spoke with one of the technicians with regards to some questions about the car, and he was very knowledgeable and willing to take the time to explain the key points that impacted the newer models. Overall, this was a good buying experience, and I hope that the car will continue to serve us well for many years to come. More
by VW_Driver
Employees Worked With
Kel Rohrbaugh
July 12, 2018
Excellent Had a wonderful experience working with Steve. He explained everything in detail about the car to me and my husband. We were very very pleased with Had a wonderful experience working with Steve. He explained everything in detail about the car to me and my husband. We were very very pleased with the service and would recommend anyone to your dealership and to Steve. Thank you so much! More
by Bunny1958
Verified Customer
