Jim Wynn Volkswagen

I really had a great experience working with Simo on purchasing my new Jetta. His style is unique and inspires confidence. His professionalism, knowledge and trustworthiness make him a true value to the purchasing my new Jetta. His style is unique and inspires confidence. His professionalism, knowledge and trustworthiness make him a true value to the dealership. Without any doubt, Simo is the best car dealer salesman I ever dealt with. I highly commend him. More

I live in Indianapolis, IN and had been looking for a VW CC for a little while. I came accross one at Wynn through the volkswagon website. I spoke with Josh Hunter a salesman at Wynn. I decided to go ahe CC for a little while. I came accross one at Wynn through the volkswagon website. I spoke with Josh Hunter a salesman at Wynn. I decided to go ahead a put a deposit on the vehicle because it was a certified VW, had all of the features that I wanted (or so Josh said) and it was a great price. I planned to make the 11 hour trip to Norristown on Friday, and took care of everything that I could over the phone, via fax, and email with Josh. I requested that he have the vehicle ready for me on Saturday early, because I was going to turn right around and drive back after all the paper work was done. I arrived at the dealership early at 9:30, the vehicle was still being detailed. No big deal, but it could have easily been handled the day before, as all paper work had been done early in the week and there should have been no hang ups. As I waited to get the car from the detailer, Josh went to go close another customer, again not a big deal but I was definately done well before these customers had come in. So I had to wait for him to get done before we could even go for a test drive to confirm everything was good on the vehicle. We took the drive and everything was good to go, got back and again I had to wait on yet another 2 familys who came in after me to get their financing done. At this point I was pretty turned off at the whole expense, but I had driven 600 miles and was not about to turn around and head back empty handed. Josh then when over the car with me, and showed me the features. When it came to the bluetooth option on the car, one of the main features I wanted, he quickly breezed over it. He said, I'm sure you know how this works as you are in the cell phone industry. Thinking it was a little weird that he didn't want to pair the phone and get it set-up, I didn't think twice as I had plenty of time on the way home to get it set up. Finally the finance person who was scrambling to get everyone taken care of (and very nice) went over the paper work and I was headed home (4 hours later.) On the way home after the first stop I played around with the bluetooth to try and get it work, I wanted to call my wife from the car that we had just purchased. I couldn't seem to get it working following the instructions. I was hitting the buttons that Josh said, following the instructions but no luck. I decided to get home and fiddle with it there, as It was going to be a late night if I didn't get heading home. The next day couldn't get it working, called Volkswagon Customer care, they said it definately should be on the vehicle and it sounds like something isn't working right, or was connected. The advised to schedule a service appointment. I did, and I emailed Josh to see if it would be something that would be covered under warrantly, he said it was and said he would check with some people to help troubleshoot it. We went back and fourth with email trying to get it figured out, and he too said schedule it for an appointment. I did, and when I got it to the local VW dealership Tom Wood, the printed out the options on the car for me to show me that it was not on the car. Of course I emailed Josh again, and he apologized said it was his error and that he would see how we could get it fixed. I have heard nothing in the past week since our last email. I have called and left voicemails, and emailed him, with no response. I really don't think anything will be done, It just bothers me that he outright lied to me. His lack of response just further shows that he has no regard for his outright lie to me, and confirms that he knew all along that it wasn't there and thought there would be nothing that I could do as I live so far away. I just want to warn people in the future of what happened to me, so that it doesn't happen again After I gave them a poor rating, Sales Manager Rob Venella called me and said that he wanted to make things right. He mailed a check for $434 for a part and labor that he said would make the car work with Bluetooth. What he left out is that it still was missing voice commands, and contacts on the car. I have found a dealership for service that is honest with me, and will be paying the difference for the system out of pocket. The entire experience has been nothing but a headache, that I still am not dealing with almost a month later. ***This is the email that I received on 8/17/11 from Sales Manager Rob Venella*** I reached out to you to make good on what was discussed with you at the time of sale. We were both pretty clear on what was promised I have saved communications that clearly states what was promised. The ONLY system available in 2009 to date for your vehicle is the Volk-l system, I didn’t send you a check for almost $500 to fix a reputation but rather clear up a misunderstanding. I am sorry you feel it necessary to use smear campaigns to get things rectified, I am available by phone if you would want to further discuss but I am not going to be held for ransom because you are looking to upgrade to a system not currently on the market!! Sincerely, Robert M. Venella 610-539-1100 x337 More

Service was excellent! Thanks! I would definitely recommend this dealership to others looking to purchase a new vehicle. They were very courteous and professional. Rachelle and Jason Hafer recommend this dealership to others looking to purchase a new vehicle. They were very courteous and professional. Rachelle and Jason Hafer More

Ben was responsive, helpful and enthusiastic. He was flexible in working w/ our schedules. I would definitely contact Ben personally should we wish to purchase another car from Wynn. flexible in working w/ our schedules. I would definitely contact Ben personally should we wish to purchase another car from Wynn. More

Bob was great to work with! He was very personable and fun. I didn't feel like he was "a car salesman." Everything flowed smoothly with the car purchase, and we would definately recommend Bob and the Jim fun. I didn't feel like he was "a car salesman." Everything flowed smoothly with the car purchase, and we would definately recommend Bob and the Jim Wynn dealership to friends and family. More

From the moment I walked in the door with my wife and daughter, everyone here was courteous, professional, and efficient. This was my first experience with Jim Wynn VW. If I had known about them sooner, daughter, everyone here was courteous, professional, and efficient. This was my first experience with Jim Wynn VW. If I had known about them sooner, I wouldn't have had to waste my time at so many other dealers with high-pressure, no knowledge salespeople. In particular, I want to highlight the extraordinary service we received from Simo Chaoui. Simo's knowledge, customer responsivenss, and attention to detail are absolutely stellar. I never felt pressured or intimidated, and I was confident that every question was answered and that Simo was looking out for my interest. I almost can't wait to purchase my next car. I will go to Jim Wynn VW (and ask for Simo!) without hesitation. More

As a returning customer, I felt my loyalty to the dealership was honored by the attention from both the sales manager, Rob Venella, and Volkswagen Master sales consultant, Simo Chaoui. In-person visi dealership was honored by the attention from both the sales manager, Rob Venella, and Volkswagen Master sales consultant, Simo Chaoui. In-person visits and multiple conversations with Rob and Simo via e-mail, phone, and "snail mail" answered all of my questions regarding the leasing of a 2011 Jetta SEL in a relaxed tone, providing explanations that were concise and complete, further demonstrating the dealership's business ethic. Although I did comparative shopping before finalizing my decision, I felt most comfortable at Wynn VW both in the showroom and with its service department which is always accommodating to the needs of the customer. More

They make car buying a very pleasurable and non pressure situation. They are completely upfront and transparent in all business matters. Their prices seem very fair. The trade in price they gave me for m situation. They are completely upfront and transparent in all business matters. Their prices seem very fair. The trade in price they gave me for my old car was a lot more than I expected. They discussed with me completely all sales options, models available and their different features. They gave me a good test drive and they totally explained all the features of the car that I bought. More

The whole process of leasing from this dealership was quick and stress-free. Everybody was just accommodating. My salesperson, Simo was very quick at getting the information I needed through e-mail wi quick and stress-free. Everybody was just accommodating. My salesperson, Simo was very quick at getting the information I needed through e-mail without pressure to get the car. Steve, my service advisor for my previously leased vehicles is one of the best out there. Very detailed and no bs. He'll be upfront with costs and even recommends options to save you some $. By the way, this is my second VW from this dealership! More

I have purschased 2 cars from Andy and the Wynn dealership and both times they have made the buying process as painless as can be for buying a car. They decreased my time at the dealership which i dealership and both times they have made the buying process as painless as can be for buying a car. They decreased my time at the dealership which is worth more than saving a few bucks on negotiating for days on end. I would recommend this dealership to anyone. Thank you More