Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,238 Reviews of Jim White Toyota - Service Center
Sort by
October 14, 2020
Always very helpful and friendly. The tire replacement took longer than expected but understandable because it didn’t come up n when expected. Didn’t make me wait for paperwork. took longer than expected but understandable because it didn’t come up n when expected. Didn’t make me wait for paperwork. More
by pscloss
Verified CustomerEmployees Worked With
Nick Schiavone
October 09, 2020
Fabulous, timely , courteous and professional. Sean was amazing , patient and listened to our wants and needs . Great service and very informative on products . Would highly recommend. amazing , patient and listened to our wants and needs . Great service and very informative on products . Would highly recommend. More
by SDBEROSKE
October 09, 2020
Although I was happy with the service rendered on my vehicle it took 4 weeks to complete the process. That is entirely too long to wait. It seems that you only have one master mechanic ... seems a bit i vehicle it took 4 weeks to complete the process. That is entirely too long to wait. It seems that you only have one master mechanic ... seems a bit inadequate for a dealership in a city the size of Toledo!! More
by SUSAN_DENIES
Employees Worked With
jp ... he often gave me excuses about other cars having priority. Since my car was towed in without an appointment that excuse only seemed valid for the first week or so.
October 02, 2020
Great dealership selling a superior brand of cars. Service department is outstanding. Certified techs who do it right, completely, the first time, at a fair price. cars. Service department is outstanding. Certified techs who do it right, completely, the first time, at a fair price. More
by Dp.capv
Employees Worked With
Nick Schiavone
September 30, 2020
Everyone was and is very friendly. I'm sorry to learn John McDonald is gone! My service was very quick (regular maint). I was very disappointed the my drivers seat was completely moved from where I had John McDonald is gone! My service was very quick (regular maint). I was very disappointed the my drivers seat was completely moved from where I had it and not put back. Secondly my dash was completely rearranged. I had to go through the whole settings process to get it back to where I want it. I don't appreciate it being changed and not being put back as it was. Then a week later I returned because if a clicking sound in the front. This was addressed immediately. . I have never had a problem with this dealership, just a small frustration with the adjustments. More
by MDTINGBEAR
Employees Worked With
John McDonald
September 29, 2020
I was very surprised and delighted that the recall repair took a lot less time than they said it would. The experience went very smoothly. took a lot less time than they said it would. The experience went very smoothly. More
by Cecilersm
Employees Worked With
Don’t know any names but they did a good job.
September 24, 2020
The dealership has always been helpful and explained what the problem may be and how to fix it if it can be fixed. This has given me confidence in the center. the problem may be and how to fix it if it can be fixed. This has given me confidence in the center. More
by sgwin1
September 24, 2020
I always bring my Highlander here for routine maintenance. Very happy with the service associates and the service I receive. I never have to wait more than the time they state. maintenance. Very happy with the service associates and the service I receive. I never have to wait more than the time they state. More
by MATT.MORAN
Employees Worked With
Nick Schiavone, Morgan Brzozka
September 24, 2020
Worst customer service ever! They failed on so many levels. Only one voice at the dealership theirs. Mike failed twice to follow up. Upper management failed to intervene. Perfect storm of failure. levels. Only one voice at the dealership theirs. Mike failed twice to follow up. Upper management failed to intervene. Perfect storm of failure. More
by don.schemine
