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Jim White Toyota - Service Center

Toledo, OH

4.1
1,238 Reviews

1,238 Reviews of Jim White Toyota - Service Center

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January 08, 2022

Most times work is well done; however, sometimes very slow at getting the work done. More

by joanrbak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Gazda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2022 -

Jim White Toyota responded

Thank you for your review! We apologize if some times we take longer than expected.

January 07, 2022

The people were helpful and prompt, got work finished when they said they would . I.was pleased with the way the problem handled. More

by ANSBECK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Gazda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JP Matthews
Jan 10, 2022 -

Jim White Toyota responded

Thank you for your review! We are pleased you had a good experience.

January 06, 2022

Good work, time frame on completion kept getting pushed back. Had to call for update, after was told they would call me. More

by Shane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Matthews
Jan 10, 2022 -

Jim White Toyota responded

Thank you for your review! We will remind the Service Advisors about our policy to provide regular updates to our guests. We apologize you did not receive these.

January 04, 2022

The service people were ver friendly, especially the shuttle driver. I would have given a perfect rating if the communications were better. More

by lhoepf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Gazda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shuttle driver, I don’t remember his name - give him 5 stars., Luis Flores
Jan 10, 2022 -

Jim White Toyota responded

Thank you for your review! We truly appreciate it! You mentioned the communication. What was missing? We would like to address this with the Service Advisors as communication is incredibly important!

Jan 10, 2022 -

lhoepf responded

It is a minor complaint but I think legitimate. When I dropped the car off to be inspected, I was told that I would get a phone call when the inspection was done and they would send someone to pick me up. That call never came until I called the switchboard and asked for an update. The service department called me while I was on hold. I just wonder if I would have been without my car until the next day if I had not called to check the status. A week later I received a call that they needed to have my bring the car in to see if you had the part for the recall in stock or if it needed to be ordered. When I told the lady that I was hoping it was a call to bring it back in to be repaired because I had already had it in for inspection, she was surprised. I thought it was odd that she was not aware that the car had been looked at and the part was ordered. To her credit, she checked with someone who told her the part was in stock so we set up an appointment for repair. Overall, I was very pleased with the service and personnel.

Jan 10, 2022 -

Jim White Toyota responded

Thank you so much for getting back with us. We truly appreciate it and will be bringing this to the attention of all the Service Advisors. We sincerely apologize for the miscommunication and confusion.

January 01, 2022

Excellent service in a timely manner ,service person was very polite and very helpful with my questions More

by TOTH3265
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Schiavone
Jan 10, 2022 -

Jim White Toyota responded

Thank you for your review!

December 31, 2021

Always helpful. Go out of their way to solve the problem. My car is almost 12 years old , when I bought a new phone them helped program . Just nice people More

by janicefrog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Beutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Transport driver , Nick Schiavone
Jan 18, 2022 -

Jim White Toyota responded

Thank you for your review!

December 31, 2021

Superior care of vehicle and communication with owner. Work is done very efficiently and in a timely manner. I've been a customer since I bought my first 2000 Camry in 1999. I wouldn't go any other p More

by BSMILLER49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Flores
Jan 18, 2022 -

Jim White Toyota responded

Thank you! Your kind words and repeat business mean the world to us! And we are so pleased Luis exceeded your expectations, we are so lucky to have him.

December 30, 2021

Great service! Very satisfied! I’ll be back for all of my Toyota service needs More

by Hairartist1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Matthews
Jan 18, 2022 -

Jim White Toyota responded

Thank you for your review!

Jan 18, 2022 -

Hairartist1966 responded

You’re welcome!

December 29, 2021

Excellent service!!! Everything was presented and explained before and after the service. Friendly service rep.. More

by Scotty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Flores
Jan 18, 2022 -

Jim White Toyota responded

Thank you for your review, we truly appreciate it!

December 29, 2021

The waiting room was very neat and clean. I was surprised by the area and people could still work while waiting. More

by lafool
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tori Maras
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rahman West
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kenobi Maras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Schiavone
Jan 18, 2022 -

Jim White Toyota responded

Thank you for your review!

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