Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Jim White Toyota - Service Center

Toledo, OH

4.1
1,238 Reviews
Call Service Center (888) 481-5036

1,238 Reviews of Jim White Toyota - Service Center

Sort by
July 01, 2022

Staff is friendly and helpful. Have bought 3 vehicles there and plan to buy more. More

by mthorbahn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Gazda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Schiavone, JP Matthews, Luis Flores, Franni Rucks, Morgan Klocko
Report | Print
June 30, 2022

First time using this dealer for oil change. Did a great job. Did not take long More

by Rebecca.chipps
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Matthews
Report | Print
Oct 06, 2022 -

Jim White Toyota responded

Thank you for your review, Rebecca! We hope you choose to return and we provided you with another great experience.

June 29, 2022

So far good experience with routine maintenance. Wanted to change filters after 1 year. Filters looked fine to ke. More

by pp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Matthews
Report | Print
Oct 06, 2022 -

Jim White Toyota responded

Thank you for your review! We truly appreciate it!

June 28, 2022

I should not been charged for this service Because it under warranty Not happy with the service More

by TMAHROUS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luis Flores
Report | Print
Jun 28, 2022 -

Jim White Toyota responded

Dear Customer, You brought it to us for a reason. We have to pay our techs to do a diagnostic, which you agreed to before we even did the work. We recommended you change the air filter because it is full of leaves. Which you denied. The air filter is not a warrantable item, it is a wear and tear item. If the dealership where you had your oil change last, did their multi point inspection correctly, they would have told you that you needed to have your air filter changed. We most certainly understand your frustration and desire for the debris causing the noise complaint you came in for to be covered by the warranty. The warranty from Toyota Motor Corporation clearly states it does not cover outside forces, it covers mechanical issues. The leaves, twigs, etc. that were cleaned from your cabin air filter box is not covered.

June 27, 2022

Morgan did an excellent job in answering my questions and dealing with third part insurance adjusters that worked for AAA. More

by Dkaurut01
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Morgan Klocko
Report | Print
Oct 06, 2022 -

Jim White Toyota responded

Thank you for your review. We are so pleased Morgan did a great job for you!

June 27, 2022

Place overcharge me for me oil change and was not willing to negotiate with me on the price after they strong armed me. More

by legocje92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Schiavone, JP Matthews, Franni Rucks
Report | Print
Jun 28, 2022 -

Jim White Toyota responded

Thank you for taking the time to leave us a review. Prices are clearly posted in the service drive as well as written on the RO the customer signs before any work is done. Customers keys are not taken until after the customer agrees to price and signs RO. We just did a market study of other Toyota dealerships in the area to find we are in line with oil change pricing. We apologize for inconvenience and confusion.

Jun 28, 2022 -

legocje92 responded

Then honor the price posted and don't change the price upon completion. And don't falsify information on your multipoint inspection to reflect user errors that are non existent.

Jun 28, 2022 -

Jim White Toyota responded

If that is the case, we would like to fix it. However, we do not know who you are or what you vehicle is. Please feel free to leave the last 8 of your VIN or call our Service Manager, Mike, at 419-841-6681.

June 26, 2022

Service (OTR) met expectations…. Service tech was pleasant.. wait time appropriate….answered all my questions…. More

by lway318
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Klocko
Report | Print
Oct 06, 2022 -

Jim White Toyota responded

Thank you for your review! We appreciate it and your business!

June 25, 2022

The service representative was very friendly and accommodating and understood my concerns. Went beyond what I expected. More

by Toledotmn
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Morgan Klocko
Report | Print
June 24, 2022

I always feel comfortable at the customer service. The staff is always easy to talk to even though I am not savvy with car repairs. Without a doubt, Jim White Toyota has the best customer service depa More

by FERRARI9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Klocko
Report | Print
June 23, 2022

Great service, very nice service personnel. very timely. Got back to me quickly. Did all I asked. . More

by mhyrne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Flores
Report | Print
1
...
39
40
41
...
124