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Jim White Toyota - Service Center

Toledo, OH

4.2
1,236 Reviews
Call Service Center (888) 481-5036

1,236 Reviews of Jim White Toyota - Service Center

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December 07, 2022

I came in for an oil/filter change. I was told it would take about an hour or so by Alan (who was very professional), and only took 30 minutes. More

by Sgarvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan
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Dec 20, 2022 -

Jim White Toyota responded

Thank you for your review! We appreciate it and are pleased Alan and the team got you out so quickly!

December 03, 2022

I enjoy the ability to have someone come and pick me up and take me back when I have to pick up my car since I live by myself. The service staff was very nice and trying to explain to me what was going on More

by JOINTN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Matthews
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Dec 20, 2022 -

Jim White Toyota responded

Thank you for your review! We are so pleased you have taken advantage of the Shuttle and JP took care of you.

December 02, 2022

The service department did a great job and listened to my concerns. Thank you everyone. More

by dgidel44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Matthews
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Dec 20, 2022 -

Jim White Toyota responded

Thank you for your review! We truly appreciate it!

November 29, 2022

Jim White diagnosed my problem quickly, so I was without my van for a short time. I am taking it back to complete the repair next week. More

by SCROY0
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
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Jan 16, 2023 -

Jim White Toyota responded

Thank you for your review! We're pleased your van was diagnosed quickly!

November 28, 2022

Service manager tried to scam us into a 355 job that did for$10 at the end. Poor service and No integrity at this agency More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa Gazda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Flores
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Nov 28, 2022 -

Chris responded

Terrible service here. First it was a $355 job to replace a stud and lug on tire as they said it was bent and needed special attention. 10 minutes after we said no he came back with a $170 price for some stupid reason. Again we said no. At the end he said they had a special tool and got it off and replaced it for $10 charge. I know they get commission so they try to scam people in. Why not pay them a decent wage so you don’t feel like they are trying to take advantage of you. Never again will we have anything to do with Jim White and we will tell everyone we see and know what a scam dealership this is. Lisa was going to get back with me after I talked to her on November 23 and she discussed this with the service manager and general manager. Never heard back from her either. Dealership with terrible customer service and no integrity. Shame on you and your staff

November 28, 2022

I requested to have tires rotated. They were not rotated according to my paperwork. Thought you should know. More

by Ozzy44mag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Gazda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2023 -

Jim White Toyota responded

Thank you for letting us know. We will be bringing this to the attention of the Service Manager immediately.

November 27, 2022

I have been coming here for service for several years. I am always met with friendly faces and excellent service. More

by ac.nadeau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Lugari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Schenher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rahman West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Staifer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Chubner
5.0
This rating includes all reviews, with more weight given to recent reviews.
JJ Von Deylen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JP Matthews, Luis Flores, Morgan Klocko
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Jan 23, 2023 -

Jim White Toyota responded

Wow! Thank you for your kind words and continued business. We truly appreciate both.

November 26, 2022

Would be grateful for explanation of what was done and what to look for in upcoming miles More

by carolesmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Jan 23, 2023 -

Jim White Toyota responded

Thank you for your review! We will be providing additionally training to our Service Advisors on the importance of clear communication. We apologize for any confusion.

November 25, 2022

Didn’t inform me where to go as a new customer. . I was there for over an hour and a half. Very disappointing More

by rosieq1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa Gazda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Flores, Morgan Klocko
Report | Print
Nov 25, 2022 -

Jim White Toyota responded

Thank you for taking the time to leave us a review. We will be bringing your review the attention of the Service Managers and the Advisors. We will discuss the importance of communication. We apologize for any confusion you may have experienced.

November 24, 2022

I feel like I need to start taking my car to an independent mechanic who does not charge $87 for a tire rotation. More

by JAKESMOM518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Matthews
Report | Print
Dec 20, 2022 -

Jim White Toyota responded

Thank you for taking the time to leave us a review. We will bring your price concern to the attention of the Service Manager.

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