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Jim White Toyota - Service Center

Toledo, OH

4.2
1,236 Reviews

1,236 Reviews of Jim White Toyota - Service Center

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January 26, 2023

I had an appointment for Recall Fox at 10am. I was told it would take 2 hours. At 1pm, I called and asked about status. I was told my truck was just being pulled in for service. I was told other More

by GREENEY_OH
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alan… Zero stars
Feb 01, 2023 -

Jim White Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Cara Manor Jim White Toyota 419-841-6681

January 26, 2023

Courteous personnel and quick, efficient service. The waiting area was welcoming as well. This completes my comment. More

by vickyvoice
Recommend Dealer
Yes
Employees Worked With
JP Matthews
Jan 29, 2023 -

Jim White Toyota responded

Thanks for sharing about your experience with Jim White Toyota. We appreciate your business and hope to see you again soon! Cara Manor Jim White Toyota 419-841-6681

January 25, 2023

It was quick curtious service. Also it was worth the wait. Comfortable area to sit and wait till it was till my truck was done. More

by weemes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vinnie Schiavone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rahman West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JP Matthews
Jan 26, 2023 -

Jim White Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim White Toyota. Cara Manor Jim White Toyota 419-841-6681

January 25, 2023

My truck is still leaking oil. My skid plate wasn’t installed after the oil change. I don’t think there was even an oil leak diagnostic performed though I paid for it. More

by Robert Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
This is a tech fault not service writer
Jan 29, 2023 -

Jim White Toyota responded

Robert, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Cara Manor Jim White Toyota 419-841-6681

January 23, 2023

Service rep was very competent in informing me as to what needed to be donr More

by N/a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan
Jan 23, 2023 -

Jim White Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Cara Manor Jim White Toyota 419-841-6681

January 21, 2023

I had questions regarding recommended service and left a detailed message for my rep. He never called me back. I will go elsewhere for my service. More

by Geri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JP Matthews
Jan 25, 2023 -

Jim White Toyota responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, Geri, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Cara Manor Jim White Toyota 419-841-6681

January 21, 2023

Service was quick. Luis is awesome. Very personable and friendly. Best customer service I’ve ever had at a dealership! More

by GREENEY_OH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Flores
Jan 22, 2023 -

Jim White Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim White Toyota. Cara Manor Jim White Toyota 419-841-6681

January 21, 2023

The service was outstanding today. I was in and out in a timely manner and the guys who took care of my car were super kind! More

by fedab91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Gazda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Schiavone, JP Matthews
Jan 22, 2023 -

Jim White Toyota responded

Thank you for choosing Jim White Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Cara Manor Jim White Toyota 419-841-6681

January 21, 2023

I wasn’t happy that my vehicle was driven 5 miles while being serviced for a routine maintenance for 90,000 miles More

by DJKRAUSZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa Gazda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Flores
Jan 25, 2023 -

Jim White Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Cara Manor Jim White Toyota 419-841-6681

January 20, 2023

Great job , they checked everything on my vehicle and more. A little pricey but worth the wait More

by Tundra2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rahman West
5.0
This rating includes all reviews, with more weight given to recent reviews.
JJ Von Deylen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Jim White Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Cara Manor Jim White Toyota 419-841-6681

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