Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,236 Reviews of Jim White Toyota - Service Center
Sort by
February 27, 2023
Quick efficient service. Informed of next service date. Toyota care utilization. Weekend availability is limited but is appreciated. Informed of next service date. Toyota care utilization. Weekend availability is limited but is appreciated. More
by marcus.d1820
Verified CustomerEmployees Worked With
Nick Schiavone
February 26, 2023
Brought our 2020 highlander in for service. I was promptly greated by Alan. He was very attentive and explained the costs before I left. During the inspection they took the time to check my fi I was promptly greated by Alan. He was very attentive and explained the costs before I left. During the inspection they took the time to check my filters. I was in need of a new air filter(it was very dirty). The entire service was finished before I could even finish breakfast. Alan greeted me as soon as I returned and explained everything and even went through my inspection. I did not expect such a VIP treatment for just a normal service. Won't be going anywhere else for my service. More
by barmstrong1391
Employees Worked With
Alan Teet (5 stars)
February 25, 2023
Had an appt. at 1 pm, and they took my car back on time. Friendly service people. Got an oil change, ture rotation,and nee interior filters. Only took a little o at 1 pm, and they took my car back on time. Friendly service people. Got an oil change, ture rotation,and nee interior filters. Only took a little over an hour. Always a good experience. More
by marciniakconnie
Employees Worked With
Luis Flores
February 24, 2023
You didn’t live up to your mailed coupon offer. I am very disappointed in Toyota! I have been a customer for at least 20 years. and have never had a bad experience until recently. You have always I am very disappointed in Toyota! I have been a customer for at least 20 years. and have never had a bad experience until recently. You have always been honest with me and I have never had anything but the kindest and over-the-top service but recently that has all changed! Maybe you are hurting financially, but not honoring a coupon mailed to customers destroys the trust in your service. Getting calls offering early service for a discount at sky high prices reduces you to the tactics of other desperate companies! I am SO disappointed. More
by Ginny Chaudhary
Employees Worked With
Luis Flores
February 23, 2023
Was promptly greeted by rep … clearly explained service plan… service was done within estimated time… every touch point from service rep to cashier and other staff walking around were pleasant plan… service was done within estimated time… every touch point from service rep to cashier and other staff walking around were pleasant More
by lway318
Employees Worked With
Other Employees :
Cashier but I do not recall her name , Luis Flores
February 23, 2023
Great service and great customer service. I would recommend Jim White to family and friends. I would recommend Jim White to family and friends. More
by sheilagibsonw
February 23, 2023
I think I keep getting screws in my tire on your property. This is the second time. First they foubd it and this time I did after returning home. My headlights are always turned off when I get my ca property. This is the second time. First they foubd it and this time I did after returning home. My headlights are always turned off when I get my car back and it is without warning me. So I start driving thinking they are on and they aren’t. This time I also have two of my tire air caps missing. I am not very impressed and highly considering going to either another service company all together or a different Toyota dealer. I was also told when I bought my car that a borrower car would be available but I have never had this service offered and when I do ask, none are available. More
by Jtuska
Employees Worked With
February 22, 2023
The service is always great. Both Luis and Lisa are awesome! Thx so much! I appreciate everyone’s time! Both Luis and Lisa are awesome! Thx so much! I appreciate everyone’s time! More
by stacie.bobo
Employees Worked With
Other Employees :
Nick Schiavone, JP Matthews, Luis Flores
February 19, 2023
Took my car in for specific car repair 3 times. I was billed over $1500 for work completed 2 different times but the specific work it was brought in for was never addressed. So sad. Such poor cu I was billed over $1500 for work completed 2 different times but the specific work it was brought in for was never addressed. So sad. Such poor customer service. The 3rd time the attenp to addrress the specific issue the estimate was for $1900 but was not guaranteed this would fix the repair needed. Really poor customer service. I will not be returning. Since then I have gone to a very reputable auto mechanic and the issue is fixed. More
by Reshorter
February 19, 2023
The Toyota crew is very courteous. This is my second visit + on each occasion, Luis has been very accommodating and friendly. Ms. Lisa is absolutely lovely--she provides me with appoin This is my second visit + on each occasion, Luis has been very accommodating and friendly. Ms. Lisa is absolutely lovely--she provides me with appointment reminders with such a pleasant attitude. Both she + Luis provide true customer service with a SMILE 🙂!! More
by Mrs. B
