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Jim White Toyota - Service Center

Toledo, OH

4.2
1,236 Reviews

1,236 Reviews of Jim White Toyota - Service Center

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June 15, 2023

Hi Just back to finish survey for dealership All good with service. Everything was great and done very quickly More

by FWASYLKOWSKI
Recommend Dealer
Yes
Employees Worked With
Erika
June 15, 2023

Made a service appointment over the phone as we were on vacation from out of state. We arrived on time, we were attended to immediately, we went to a nearby restaurant for lunch as our car was serviced. We More

by Norbert Pugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica in the service department was amazing. She even recommended the restaurant.
Jun 15, 2023 -

Norbert Pugh responded

Great location. All good.

June 10, 2023

Good service and friendly people. Not a long wait either. Have been going there for a long time. More

by Joanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Lugari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Graber
June 09, 2023

Very nice staff and they followed directions and car was clean when done, they didn't leave any grease on the steering wheel or floor mat... More

by Prius001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JJ Von Deylen
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2023

The service was great and I found the service team to be helpful in answering my questions. More

by staylor1217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Gazda
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 06, 2023

Over all Super friendly and accommodating staff. From start to finish. I wish they gave my car a wash as usual😀 More

by Kelbriki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Gutierrez
May 29, 2023

It was a good experience which they completed the service in a timely manner. Thanks More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JJ Von Deylen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Gazda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Graber, Erika Gutierrez, Emily Queen
May 31, 2023 -

Jim White Toyota responded

Thank you for your review! We are happy to learn Service took great care of you!

May 28, 2023

I requested 5000 mile oil change was told you only do 10000 change with service agreement More

by judanjudo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Gazda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Jim White Toyota responded

Thank you for your review and your business! Toyota Care offers tire rotations every 5,000 miles and oil changes every 10,000 miles during the eligibility. We apologize for the inconvenience.

May 27, 2023

Came for an oil change, some how the “military” price changed 3 times. Also, a tire rotation was done without asking. I’m guessing so I would have to pay they for the balance/ alignment charge. I’ll neve More

by armylife1107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JJ Von Deylen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erika Gutierrez
May 31, 2023 -

Jim White Toyota responded

Thank you for taking the time to leave us a review. We truly appreciate it. We apologize for the inconvenience and confusion. We have a set 10% military discount, if services are being added or removed, that would adjust the final amount. We will bring this to the attention of our Service Advisors and provide further training on clear communication.

May 19, 2023

Quality of service is good. ..communication from service representative is poor. We made many phone calls to get information More

by Green giant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Graber
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