Jim White Toyota

My sliding door cable broke on Sunday the 14 of July. Called the next day and they couldn’t get me in till Wednesday. Dropped the car off on Tuesday night and they said they had to run a diagnostic when Called the next day and they couldn’t get me in till Wednesday. Dropped the car off on Tuesday night and they said they had to run a diagnostic when the cable was clearly dangling from the door. They claimed they ordered the part on Wednesday July 17 and it would be in in one to two days. I called back daily and got no where. Lisa finally called me back on July 26 stating the part was in when could I bring the van in next week. I told her Monday she said it would take the whole day. Mind you this is a customer support problem with Toyota so it is scheduled to take less than an hour. I dropped the van off Sunday night and JJ called me Monday morning and stated they would need two days to fix. They scheduled me for Monday when they knew they would not get to it until Tuesday. When I got the van back all of my belongings were thrown to the back including my infant’s car seat base! I am very disappointed in the service I received! More

Jim White Dealership and Pam were courteous, personable, and understanding! They were helpful and made my buying experience very pleasant! and understanding! They were helpful and made my buying experience very pleasant! More

Always prompt courteous service. The technicians keep me informed of any updates or needed repairs. The technicians keep me informed of any updates or needed repairs. More

Pam was very helpful with my first car purchase. She considered all my needs for features in the car and payment options to help me choose the right car She considered all my needs for features in the car and payment options to help me choose the right car More

Daryl Bollin was helpful with the purchase. I did not think to ask about a second car key, since I turned in 3 keys with my trade-in. I found a black Halloween hat under a seat and the car in I did not think to ask about a second car key, since I turned in 3 keys with my trade-in. I found a black Halloween hat under a seat and the car interior could have been a bit cleaner, but I did sign that I was taking "as is". A bit more gas in the tank would have been a nice touch. But what do I know about car sales.... More

Pam was knowledgeable, patient, and kind while I test drove vehicles. Very happy to have found a vehicle that meets my needs! drove vehicles. Very happy to have found a vehicle that meets my needs! More

The service peoplle were very friendly. They explained all of the work that they were doing. They explained all of the work that they were doing. More

My service for routine maintenance was smooth from scheduling to pick up. I was able to drop my car off the night before and was notified when service was started and was complete. Though my touchpoin scheduling to pick up. I was able to drop my car off the night before and was notified when service was started and was complete. Though my touchpoints were minimal with staff, everyone was courteous. When I did have questions, they were answered well. More

Both Eric & all his associates were a pleasure to work with to help me to be able to purchase a beautiful vehicle. Many thanks! with to help me to be able to purchase a beautiful vehicle. Many thanks! More

Pam was VERY helpful. No pressure at all. She took time to feel out what I was looking for, and delivered. Thank you for a wonderful experience. No pressure at all. She took time to feel out what I was looking for, and delivered. Thank you for a wonderful experience. More