Jim White Lexus of Toledo

$3000 to replace Engine and towing, in less than 4 months, losing coolant, engine rattling violently, 1st issue was misfire, replaced all spark plugs, and now Lexus of Glenview service tells me, I pu months, losing coolant, engine rattling violently, 1st issue was misfire, replaced all spark plugs, and now Lexus of Glenview service tells me, I purchased a car with a blown head gasket. In Nov. 2022, I contacted Ken, bought a used car from Jim White’s Lexus of Toledo online. Ken test drove the car, told me that the car was perfect. Everyone should know sales guy, Ken (25+ years is a lier). Do not trust a word this man tells you. They bought and sold a blown head gasket engine (2012 Lexus Ct200h) car they purchased from a customer for $8000 (trade in) and sold it to me for $13000 cash. (Nov. 2022). Now February 2023, I drove 7000+ miles on it and Lexus of Glenview stated the issues was a blown head gasket. This was an ongoing issue, but Jason (sales manager) and Ken (lier) says it’s my fault for not test driving the car and not signing a warranty. I drove 5 hours to purchase this vehicle trusting Kens expertise and drive back to Chicago, but ended up getting a lemon used car from Jim White’s Lexus of Toledo, practice is scam and ripoff. They charge $1300 for safety inspection, change oil and replace wipers - verified ready for sale. More

No one ever called us back about a 2021 Lexus nx 300. Cadmium orange for sale. Cadmium orange for sale. More

GREAT CAR SHOPPING EXPERIENCE!! Traveled to Toledo from Fort Wayne this weekend to check out a Lexus. Called Scott Klondik and got the lowdown on the vehicle. Was met by Scott when w Traveled to Toledo from Fort Wayne this weekend to check out a Lexus. Called Scott Klondik and got the lowdown on the vehicle. Was met by Scott when we arrived. He had the car cleaned and waiting for us. We took off on a test drive and was very impressed with the vehicle. We negotiated a good trade in for my vehicle and began the paperwork. Scott took the time to show me all the bells and whistles on my new car. Scott got me an owners manual and explained the Lexus buying options. We then met with Pete for the financing. Very efficient, personable and knowledgeable. Everything went very smoothly. One of the best buying experiences I have ever had. All of the staff we met were very pleasant and personable. Will definately recommend your dealership to all of my friends and family. Thanks!! More

Mo is the best! Awesome experience Mo Zareef was a great sales consultant. Super calm during negotiations, explained everything well. No high pressure sales. We had been to the dealersh Mo Zareef was a great sales consultant. Super calm during negotiations, explained everything well. No high pressure sales. We had been to the dealership several times before just browsing and never felt pressured into anything. Mo really went above and beyond, even explained delivery of the vehicle. Couldn’t recommend Lexus of Toledo more based on this experience. If you’re looking for a great no BS experience, go see Mo. More

JASON WAS AMAZING!!!! Would deal with him again in a second. He was very easy to work with. Made things worry free for me. Would not hesitate going back. Would deal with him again in a second. He was very easy to work with. Made things worry free for me. Would not hesitate going back. More

Car was as advertised Looked online for a pre owned BMW. Found one here. It was as it was represented. The whole transaction was nearly done before I came in. Honestly th Looked online for a pre owned BMW. Found one here. It was as it was represented. The whole transaction was nearly done before I came in. Honestly the best purchase experience ive ever had. More

HORRIFYING EXPERIENCE About 3 wks ago I purchased a LEMON used car from Jim White Lexus of Toledo. These people sell damaged used cars to honest customers who come to them About 3 wks ago I purchased a LEMON used car from Jim White Lexus of Toledo. These people sell damaged used cars to honest customers who come to them for advise and guidance to help buy a pre-owned lexus. They had advertised the car that I purchased as "super clean" "single owner" blah blah....I was assured by the sales person Edward that I was buying a very reliable car which will last for years with proper maintenance. IT WAS A LIE. The day I went to pick up the car, ED was missing and used car manager handed me the keys with the same assurance that the car is clean and dependable. Next day, AC broke down. I went to them and they recharged it. @ weeks later their were oil slicks in my driveway. I was surprised and thought maybe it was from the fresh service etc. so I=I ignored it. After 2 more days I started smelling burning oil from the hood, the smell of which kept getting stronger everyday. I was concerned about my families safety so I took the car back to Jim white lexus to have it inspected and possibly repaired at my cost. After 3 hours of inspecting my car, Bryant gave me an estimate of approx. $4000.00....that was RIDUCULIOUS. I haven't got my car papers and plates yet and it will cost me 4000.00 $ to fix the car that I purchased for $5500.00. WHAT KIND OF DEALERSHIP IS THIS? ITS LEGAL. Legally they were supposed to inspect the car and deemed it safe to prior to putting it on for Sale in their JUNK parking lot. This is NOT ETHICAL. Lexus is a Brand people connect with Luxury, Truthfulness, Prestige, Honesty and above all INTEGRITY. Jim White of Lexus HAS BORKEN ALL THE VALUES THAT LEXUS STANDS FOR. I WILL put a word out in media and public about their reputation and request the people I know to not to buy ANY CAR FROM THERE..AS NO ONE CAN TRUST WHAT THEY ARE GETTING More

Knowledgeable and Excellent Customer Service! We went into Jim White Lexus to look at one vehicle after doing some online research and after a test drive decided to change our search to something We went into Jim White Lexus to look at one vehicle after doing some online research and after a test drive decided to change our search to something very fuel efficient. Normally this would mean days of added research and time I just don't have to figure out what would best suit our family's needs. However, the salesman and the manager were incredibly helpful and we were able to narrow down our search quickly with some guidance. We never felt rushed, even when we were there at closing time. So professional and kind from start to finish, I am very happy to have stopped in--I have something that meets my needs perfectly and was able to still have my weekend to enjoy the family instead of going back and forth to other dealerships or haggling on price. Seriously the best price in town, combined with fantastic customer service! I would highly recommend stopping in, even if you are not looking for a Lexus, they have so many great vehicles. More

Easy, fast and pleasant. I traded in a BMW and I leased a new Lexus IS from them. It was easy. Price was fair. Didn't take all day to get What I wanted. Everyone seemed genuin I traded in a BMW and I leased a new Lexus IS from them. It was easy. Price was fair. Didn't take all day to get What I wanted. Everyone seemed genuinely happy to help me and be there. I would recommend and buy again. More

Worst Lexus Dealer One of the worst Lexus dealer. Bought a 2010 Lexus GX 460, and brakes failed within 15 days < 500 miles. Called Jim White Lexus of Toledo, and they to One of the worst Lexus dealer. Bought a 2010 Lexus GX 460, and brakes failed within 15 days < 500 miles. Called Jim White Lexus of Toledo, and they told me that its not their problem. My car mechanic told me that the brakes caliper were worn out, and your dealer must know about this. This would show up in any inspection. These guys are xxxxx! Stay away! More