Jim Trenary Ford

Ed was a pleasure to work with. He answered any and all questions we had and did not pressure is in anyway to make a purchase. He did go to bat for us and helping us to get the best deal possible. If you'r questions we had and did not pressure is in anyway to make a purchase. He did go to bat for us and helping us to get the best deal possible. If you're looking for a new Ford I would go visit Ed and the Jim Trenary team. More

I have been purchasing trucks from Ed Rapien for 15 years and I can't say enough great things about Ed! Ed is the Man! and I can't say enough great things about Ed! Ed is the Man! More

Traveled from Idaho to buy 2020 GT350 Heritage Edition. I didn't expect to travel from Idaho to MIssouri to buy this car... but GT350 HE's are not easy to find and no dealer near me would come close to the I didn't expect to travel from Idaho to MIssouri to buy this car... but GT350 HE's are not easy to find and no dealer near me would come close to the deal that Ed was able to offer. Ed's communication was superb all the way through and when I picked up the car he arranged for me to be picked up at the airport and then helped me put on Track Wrap to protect the car until I could get home to get the Paint Protection Film installed. Superb service - very happy. Thanks Ed. More

Recall on Fusion - shifter cable bushing issue This was my third experience with the service department - all of which were similar - but this was by far the worst. I took my Fusion to them for a r This was my third experience with the service department - all of which were similar - but this was by far the worst. I took my Fusion to them for a recall and to have them look into why neither of my key fobs would work. I made the appointment one week in advance for a Wednesday. I dropped the car off the Tuesday night before. I got a call at the end of the day Wednesday telling me they hadn't had time to look at the car yet. This was consistent with the two previous times I took my car into their service department. Both times I got a call at the end of the day they were supposed to make the repairs telling me they hadn't had time to get it done. This time however I called at the end of the day Thursday - after they had had the vehicle two full days - and it still hadn't been looked at. Rather than continue to wait an indefinite numbers of days for them to look at the car, I just went and picked it up. When I did, I asked why when I make an appointment a week in advance they somehow can't even look at it over a two day period. I was told that "sometimes other vehicles take longer to repair than expected which bumps back our ability to get to yours". Really?! It's not like they told me it would be ready at noon Wednesday and it took them until 3:00 p.m. to get it done. That I could understand. In this case, they failed to get to it in a 48 hour period which is unacceptable. This was my last visit to Jim Trenary Ford ever. I called Marshall Ford in O'fallon MO, told them of my problems I had with Jim Trenary and Marshall had no problem guaranteeing that my car would be ready same day I dropped it off with them. Yes - Marshall may be an extra 30 minute drive for me but I will be dealing with them for now on. More

Do not go to their SERVICE DEPARTMENT I brought my "Prior Salvage" vehicle in for a VCM module claim as well as a warranty claim for replacing the door latches. I would like to state t I brought my "Prior Salvage" vehicle in for a VCM module claim as well as a warranty claim for replacing the door latches. I would like to state that I have had 2 spinal surgeries so the way my seat is positioned is usually pretty uncomfortable for anyone else. I have owned this vehicle for over a year and it has passed EVERY Safety inspection I have had to get including the extensive review from the MO Department of Transportation. I called after picking up my vehicle because my seat was broken. It was leaned back and adjusted too far from me to reach the pedals. I am 5' 7" and I am very conscious of how my seat sits to ensure my own safety. When I called they said it was no problem to get it fixed. I work 2 jobs so it is impossible to get there before they close. A week and a half later I finally found someone to arrange bringing it in so I called to confirm that it would be okay. I was told that they were to busy and to make sure the following day to get there between 8-10 AM and they would make sure it was fixed. Upon her arriving they told her that 1 ) there was no note about this being handled but they would look at it. The pulled the car back into service and pulled the handle and rod all the way out and said it was bent and there was no way their service could have done it. Remind you I have NEVER had this issue before in the year I have owned it with myself or my husband driving the vehicle. NOW the seat only locks in the right hand side and when I brake the seat comes forward on me. I expressed to them it is a SAFETY Hazard but they say they are not liable. How is it if you drop you vehicle off in one condition that it is not their fault if it comes back in a lesser condition. I have switched to moving from the O'fallon store to the Moscow Mills due to the rudeness of the staff there and to arrange to have this fixed and my mom stand there and be talked to like she was an idiot. I with NEVER buy a Ford again and Both the Moscow Mills & O'fallon store will not receive ANY business from me and I advise you to be very careful as well. More

Best Sales Man Ever I would recommend everyone that needs a new or used vehicle to visit Ed Rapien at Jim Trenary Ford. He found the vehicle I wanted at another dealershi I would recommend everyone that needs a new or used vehicle to visit Ed Rapien at Jim Trenary Ford. He found the vehicle I wanted at another dealership and traded them to get me the vehicle I wanted. He fully demonstrated every option on my new vehicle for me. Thanks Again Ed!! :) More

NY to St. Louis I recently bought a 2017 Chevy Silverado 1500 online. Dave and his crew were amazing! Seamless process for out of state buyers. Two thumbs up! I recently bought a 2017 Chevy Silverado 1500 online. Dave and his crew were amazing! Seamless process for out of state buyers. Two thumbs up! More

Awesome service This was by far 1 of the easiest dealing we have had buying a truck ever. I would definitely recommend this dealership. Ed was awesome to work with. This was by far 1 of the easiest dealing we have had buying a truck ever. I would definitely recommend this dealership. Ed was awesome to work with. More

Really lacking integrity Before I purchased my truck I was told they would replace the center console cover and the tonneau cover. They did neither once the truck was purchas Before I purchased my truck I was told they would replace the center console cover and the tonneau cover. They did neither once the truck was purchased. A week after the 45 day warranty was up the water pump went out. Three months after the truck was purchased the radio went out. Now eight months after purchasing the truck the transmission went out. There are just over 90,000 miles on the truck. I called the dealership because although you expect some issues, this is a lot. The salesman that sold me the truck no longer works here, but I was told there was nothing they could do and this is what I get for purchasing a used car by the general manager. If you are in a situation where you have to buy a used vehicle, do you want to trust these people with your investment? I wouldn't. More

Mike Betts @ Jim Trenary Ford I made my second new Ford purchase from this dealership. My first was a Ford Focus, which I traded for a Ford Escape. I was very happy with the servi I made my second new Ford purchase from this dealership. My first was a Ford Focus, which I traded for a Ford Escape. I was very happy with the service I received with both purchases. Mike Betts was excellent to work with in purchasing the Escape. He was pleasant, never pushy and answered all my questions regarding my trade and new purchase. I would highly recommend Mike Betts and this dealership. I have already recommended the above to a friend. More