Jim Tidwell Ford

Richard "Dick" Warren was THE BEST salesman. He was straight forward, informative, honest and patient with us the entire day. We never felt like we were being "sold" a car- he just offered the fact was straight forward, informative, honest and patient with us the entire day. We never felt like we were being "sold" a car- he just offered the facts and gave us time to make decisions. I highly recommend this dealership and especially this sales associate. We bought a beautiful car from him and he saw it through til the end including "touch-ups" and detail work. He was wonderful and I have to commend Jim Tidwell Ford to hiring such a friendly professional associate. More

Can't remember associates name that did my financing but was very impressed with her service as well... Sales associate Dick Warren was very helpful and really spent time with making sure i was totally sat was very impressed with her service as well... Sales associate Dick Warren was very helpful and really spent time with making sure i was totally satisfied. More

Took my 2003 Ford Excursion in for a tune-up (change the plugs) $300+. It was running fine but I bought it used on 1/26/12 with over 126,000 miles. When I got back from them it was running terrible! They b plugs) $300+. It was running fine but I bought it used on 1/26/12 with over 126,000 miles. When I got back from them it was running terrible! They busted a COP and wanted $600 to fix it!!! They agreed to fix their work for another $189.00? They break and you pay! More

Dick, Thank you, Mark, and Dale for a wonderful buying Dick, Thank you, Mark, and Dale for a wonderful buying experience. I was thoroughly impressed with the level of professionalism, product knowledge Dick, Thank you, Mark, and Dale for a wonderful buying experience. I was thoroughly impressed with the level of professionalism, product knowledge and care put forth to ensure I was as happy walking in the door as I was walking out. You guys are great. I will be completing the questionnaire this evening. Thank you so much! I couldn't be happier with the experience had today at Jim Tidwell Ford. Scott A. Mrzywka More

Our experience with Jim Tidwell Ford was excellent! Scott was wonderful. Truly a great salesman! He made our experience wonderful! We had a slight problem with the Sync system after we bought the truck, but was wonderful. Truly a great salesman! He made our experience wonderful! We had a slight problem with the Sync system after we bought the truck, but they fixed it as quickly as possible. Overall, our experience was great! Looking forward to buying a new Edge from them in the next couple of years. :-) More

I recently bought a used expedition. It had a five issues. They fixed three of them but I was so frustrated I just wanted out. I paid cash for the car. The reason I paid cash is because my credit isnt issues. They fixed three of them but I was so frustrated I just wanted out. I paid cash for the car. The reason I paid cash is because my credit isnt good. A year and a half ago my score was 745. I had a bad year but I am recovering nicely. I am a very proud person and didnt want them looking at my credit. The sales person said it was required by homeland security. He called it a "soft pull". The finance guy said it was corp. policy for people paying cash. I sat there red faced and embarrased as the guy reviewed my credit. He asked how much my mortgage payment was. He then offered me warrenties etc. Today, I received a letter in the mail today from Tidwell explaining why I was refused credit. I DIDNT ASK FOR CREDIT. My seat is still loose and I bought a $74 part from Northpoint ford to fix the other issue myself. I expect to have my credit fixed next year and will be in the market for a new explorer. Not at this dealership! On the plus side, they did put new tires and a full tank of gas in the car. The detail dept did a fantastic job. If they had asked me, would I consider financing? I would have explained my situation and not wasted anyones time and maintained some pride. More

We went there to look at a 2007 Toyota Prius that they had just gotten in. The car was in great shape and fully decked out and the price was very good. We spoke with our salesperson and he went out of his had just gotten in. The car was in great shape and fully decked out and the price was very good. We spoke with our salesperson and he went out of his way to make us feel welcome! Everyone that we have spoken or dealt with has made us feel that we made the right choice in coming to this fine dealership. Dick Warren, our salesperson, should be highly commended for being so friendly and appraochable. He is a genuine asset to Jim Tidwell and they should do all they can to keep him around for a long time! We had a small glitch with the car the first day we had it and they were on the spot with making sure that everything was perfect. Their service department is top notch. More

I still would recommend this dealership because I have had good experiences there. I wanted to purchase either a Ford Edge or a Nissan Murano today. Our sales person had a neutral attitude at the beginnin had good experiences there. I wanted to purchase either a Ford Edge or a Nissan Murano today. Our sales person had a neutral attitude at the beginning. While sitting down to purchase a selected class of Ford Edge, he was forceful and did not want to negotiate. Perhaps he thought I was too young, and that I was making ridiculous offers. After talking the price over several times, he kept on reiterating that I do not know anything about the car businesses to make any type of assumptions about how much the car should cost. Finally, I offered a final price on the car, and he went to his manager to obtain approval. The offer from his manager was one thousand dollars higher than the price I wanted it for. I needed a car, but I decided not to purchase the Ford Edge. I drove across the street and bought a Nissan Murano. The staffs at the Nissan dealership were friendly, and my sales person matched the TrueCar value I had obtained from a website. I paid $34,000 OTD. Although it was 1000 dollars higher than the Ford Edge, I enjoyed my experience at Nissan. Perhaps I had a bad sales person, or perhaps Jim Tidwell Ford does not value customer service as well as other dealers. More

We were traveling from Traverse City, MI to Kennesaw. We stopped at a dealer near Knoxville, TN because our 2010 f-150 super crew truck was making a grinding noise. We had just bought it on Friday. We bro stopped at a dealer near Knoxville, TN because our 2010 f-150 super crew truck was making a grinding noise. We had just bought it on Friday. We brought it into your dealership on Monday afternoon. Told them that the dealership in TN told us it needed a rear differential clutch. After keeping our truck for 3 days, your dealership said Ford would not allow you to replace the clutch only to change the fluid which was missing an additive. We picked the truck up late Wed and left @ 5am on Thursday to head home. Around 200 miles north it started the grinding noise again. I called our dealership here, Fox Motors in Traverse City. They said to bring it in right away which we did this morning (Friday). They gave us a rental car and they were appauled that your dealership never offered this being that the truck only has 11k miles and all of this was under warranty. We took the rental car and went about our business. Only about 2 hrs later we received a call, our truck was fixed. There was a bulletin issued for the f-150 about the rear differential clutch, which your dealership never even looked into. And there wasn't any additive needed in the fluid. We only had 3 days with our daughter and it was with a great stress. I am sickened by the lack of service and ineptability of your staff. Disappointing isn't the exact word even. I am letting my daughter know NOT to go to your dealership for anything! More

I saw a 2011 Ford Focus online and inquired about it. Upon calling in reference to the car, I spoke with a rep. and decided to drive up there. I live about 2 1/2hrs from the dealer but it was well worth Upon calling in reference to the car, I spoke with a rep. and decided to drive up there. I live about 2 1/2hrs from the dealer but it was well worth the trip! They told me they would work with me on my trades and they did just that. The APR that they were able to get me was several points lower then what i was expecting, due to my credit history. The price was lower then KBB and NADA so all in all I believe i got a good fair deal! The people there were very friendly and honest, good down to earth people! Thanks again to the folks there at Jim Tidwell Ford, And I recommend to anyone to atleast stop by and check them out! Greg More