Jim Tidwell Ford

Horrible service My car was losing power at highway speed, so I called to see when they could look at it since their dealership is near my workplace. They told me the My car was losing power at highway speed, so I called to see when they could look at it since their dealership is near my workplace. They told me they could look at it early the next morning. I got a message the next afternoon that I was next in line. I didn't hear anything back the next day, and they were already closed when I called. I tried calling twice more over the next couple days to find out what was wrong with my car, how much it might cost, and when I could pick it up, and the only response I kept getting was that they would call me back. As each day passed I was accumulating rental car fees just to get to and from work. Finally I took off work to go in and talk to them in person, and they still had no answer other than that my car was 'disabled.' After more waiting in the service department, they finally gave me a $4500 estimated repair cost (plus $99 for diagnosing the problem, which, again, took 4 days longer than they told me it would). I requested that they give me back my car in the condition in which I dropped it off and reimburse me for the rental car if not the diagnosis fee, but they said they couldn't help me *unless* I also wanted to pay them to repair my car. Not likely. I paid the $99 to get my car back, plus $200 in rental car fees, and I'm left with a vehicle that is still as broken as when I dropped it off almost a week ago. More

Worst Service Experience EVER I made an appointment two days ago for them to look at a rattle in my almost new Explorer. I was told if I brought it in at 830 AM I would be one of t I made an appointment two days ago for them to look at a rattle in my almost new Explorer. I was told if I brought it in at 830 AM I would be one of the first in line for the techs to look at. I did so and took the shuttle back to my office. After not hearing back from them, I called around 2PM to check the status. I was told that the techs are backed up and they haven't even driven my car yet. I told him I had to have the car for the weekend and for them not to start any repairs they could not finish. My advisor called me back and left me a message that I could always rent a car for the weekend !!!!!!!!!!!!!!!!!!!!! Really??? If I ran my business like they run theirs I wouldn't be in business for long. I will never waste my time at this place again and needless to say I would never buy a new vehicle there or recommend this place to even my worst enemy. More

Love this Dealership I was out shopping for a car on Monday. I found a car on TrueCar on thier lot and a few from other dealerships. Brandon Johnson was extremely helpful. I was out shopping for a car on Monday. I found a car on TrueCar on thier lot and a few from other dealerships. Brandon Johnson was extremely helpful. After a long day of looking I finished the day back at Jim Tidwell Ford. Thank you Brandon for helping me find the right car and for being so professional. I plan on returning to try out the service department and if they are as good as the sales team I have found my dealership of choice. More

what a joke! Worst experience in my entire life. Tried to get me to agree on one of 3 monthly payments and sign which I wanted. Most crooked car dealership EVER! Worst experience in my entire life. Tried to get me to agree on one of 3 monthly payments and sign which I wanted. Most crooked car dealership EVER! More

BEST Purchase experience! Ask for DAVID FLORES! I HIGHLY recommend Jim Tidwell Ford, for your new or used car purchase! My salesman DAVID FLORES was absolutely wonderful throughout the whole purcha I HIGHLY recommend Jim Tidwell Ford, for your new or used car purchase! My salesman DAVID FLORES was absolutely wonderful throughout the whole purchase and after! He listened to everything I wanted and wasn’t pushy. I actually went up there on two different occasions, a few months apart. The first time I drove a car, but decided we were not ready because it didn’t have every thing I wanted. Dave kept in touch with me letting me know what new cars arrived, in which he thought would satisfy my “need list.” When the perfect car was there, we jumped on it! Dave, seriously was very patient, without the pushy salesman act! I got to negotiate with BRANDON, who was also very kind to deal with…even through my “hardball” requests. He really worked the numbers and was receptive to what I was throwing at him. We finished the sale with VANESSA in financing. She also was a dream to work with! Surprisingly, everything we agreed on was there (nothing extra), NOTHING had to be changed, and I am one of those people who will read ALL of the fine print! This was seriously the smoothest car purchase I have ever made! It really helps to work with a friendly and professional team! Thanks Jim Tidwell Ford! Dave Flores…you rock!!! More

Very smooth and easy transaction Just went in and purchased a sweet f150 black on black platinum 4wd from Chad Simmons. They made it easy. I was in a legitimate hurry and everyone was Just went in and purchased a sweet f150 black on black platinum 4wd from Chad Simmons. They made it easy. I was in a legitimate hurry and everyone was very accommodating. Thanks again More

Service department that cares This is one of the highest trained service departments in the business. Any time i have ever heard of a rare issue with a ford vehicle, this is the de This is one of the highest trained service departments in the business. Any time i have ever heard of a rare issue with a ford vehicle, this is the department you always here recommended. I worked in the car business for over 8 years in every position up to sales manager! Recently i was staying in my North GA house for the summer and the rear window failed on my truck. With it raining every day, i was not happy that the water was coming in my truck. I called the local ford dealer because it was under warranty. They told me it would be Thursday before they could get me in. They also told me they had a truck with a similar issue and they had been working on it for over 3 weeks with it reoccurring! Luckily i had Justin's Cell number a Jim Tidwell, I sent him a text Saturday afternoon. His reply was amazing, Get here Monday morning and i will fit you in. We have fixed a lot of these. I got there at 9 am and they had my truck fixed and back to me in less than 3 hours. In the car business this is unheard of, let alone from one of the biggest dealerships around. It was never wait on us, it was more let me see how fast and high we can jump to make you happy. Well Justin and the other service employees at Jim Tidwell did just that! I don't care what the drive is i will never take my truck to another dealership again! More