Jim Tidwell Ford

It's just about the money for them Ford Escape was losing power and acting like it was gonna die. Took it in and after a week they said it was a fuel pump, replaced and still no fix and Ford Escape was losing power and acting like it was gonna die. Took it in and after a week they said it was a fuel pump, replaced and still no fix and now it won't run. Brian from service said I would need a new transmission or could be the ECU, he was just throwing out parts to see if I would bit. After 2 weeks the service center manager Philip got involved and found the real issues, $250 more and two weeks of waiting we finally got our car back. No rental car and taking advantage of our kind mannors made them $1500 dollars for two weeks, but lost that dealership all of our and our families business for life. More

Collision Center at Tidwell Ford!! I purchased a brand new Red 2015 Ford Mustang. On the 1 year anniversary of having my new car- a very young girl ran into the whole right side...from I purchased a brand new Red 2015 Ford Mustang. On the 1 year anniversary of having my new car- a very young girl ran into the whole right side...from the door all the way back- hitting the wheel & tire etc... Scott Daniel was a signed to me! He was very kind & prompt on everything! He called when he said he would. He kepted me updated on everything. I vented a couple of times & he was always very kind to me- I work in the customer service world as well- He gave me great customer service! Thank you Scott for all your help. The whole collision center was super nice. Now- just work on getting me my credit from AllState! My car is perfect- Believe me- I'm very picky & wanted it back perfect! HE made it happen. Thank you again Scott. Mrs. L Owen More

Got a lemon Bought a 2015 edge. I have had the car got six months and I have had to have the serviced four times all electric problems Bought a 2015 edge. I have had the car got six months and I have had to have the serviced four times all electric problems More

Excellent service and worked great on getting me in truck! I had a great experience came with used truck traded it in. I got me a newer truck with less miles. We worked with bank and got my payments we're I wa I had a great experience came with used truck traded it in. I got me a newer truck with less miles. We worked with bank and got my payments we're I wanted it. Amanda stacks went to bat for me and worked a good deal.. I'm very thankful for her working hard and her respectful attitude! More

2016 Mustang Purchase I purchased a new 2016 Mustang from Tidwell Ford. They matched the best prices I could find on the Internet and from several other dealers. They ha I purchased a new 2016 Mustang from Tidwell Ford. They matched the best prices I could find on the Internet and from several other dealers. They had the car and color that I was looking for, so that made the deal convenient and easy. Worked with Amanda Stacks and she was great. Great follow-up communication when I asked questions before visiting, had the car ready for us to see when we got there and no surprises when we signed the papers. Highly recommend her. More

Service surprises I cannot say if the service is good or bad because I didn't get that far. I called because the ignition on vehicle wasn't working and I couldn't star I cannot say if the service is good or bad because I didn't get that far. I called because the ignition on vehicle wasn't working and I couldn't start my car and I really needed to be seen today. The service department took all my information and told me I had an appointment at 11:30. I have my vehicle towed to the dealership and when I walk in they tell me, they may not be able to get to me today and if they do, it will be really late. They said there is no way they will be able to repair my vehicle today because it will likely need parts and their parts have to be shipped in. I asked about my 11:30 appointment and the guy said that was just an appointment to see the scheduler and there are 12 vehicles ahead of you right now with similar problems. (One would think if this problem is so common that they would have some parts on hand, but that is a different issue). He then tells me there is a $99 charge to look at my problem. He asked me if I wanted a ride somewhere. I tell him I was willing to wait to see exactly what was wrong with my vehicle but he says it was going to be a long day and they may not get to it today. At this point I'm very disappointed because I could have taken my car to another dealership closer to my house but I selected then because they gave me an appointment. The service guy then tells me they have Enterprise on site. I told him I would just wait. So I started searching for feedback on the dealership and found that the service department had a lot of bad reviews. I called a tow truck and took my vehicle to another dealership. Like I said in the beginning I can't say they are a bad dealership but I wish they would have been more forthcoming about what was really going to happen when I brought my vehicle in. More

Outstanding! This was my first time buying at Jim Tidwell, and I will definitely be bringing my business and all of my friends and family business here. It was a v This was my first time buying at Jim Tidwell, and I will definitely be bringing my business and all of my friends and family business here. It was a very smooth and quick process from beginning to end. More specifically I would like to praise my saleswoman, Amanda Stacks. She is the most professional, polite, and knowledgeable sales person I have ever encountered. She made everything painless, quick, and for the first time I never felt rushed or hassled about buying. Everyone should ask for her. She will make sure you get the best deal and make it as seamless as possible to get you in the car that you want. Thank you Amanda and Jim Tidwell for everything! More

Goodbye Vdub Amanda and her Management team made my purchasing experience painless and seamless as possible. If you are int he market for a new car definitely che Amanda and her Management team made my purchasing experience painless and seamless as possible. If you are int he market for a new car definitely check out Ford's exciting lineup and give Amanda and Jim Tidwell Ford the opportunity to earn your business. Thank You again Amanda, Eddie and Greg for your time! More

This is the 2nd vehicle that we have purchased from Chuck! This is the 2nd vehicle that we have purchased from Chuck DeCarlo! The entire team at this dealership is awesome! Chuck and Eddie Maxwell were amazing This is the 2nd vehicle that we have purchased from Chuck DeCarlo! The entire team at this dealership is awesome! Chuck and Eddie Maxwell were amazing! We got the car we wanted for a great deal and with exceptional customer service! They always go out of their way to make sure you know that you are appreciated, and not just another car deal! Thank you to everyone at Jim Tidwell Ford!!! More