Jim Tidwell Ford

We went there to look at a 2007 Toyota Prius that they had just gotten in. The car was in great shape and fully decked out and the price was very good. We spoke with our salesperson and he went out of his had just gotten in. The car was in great shape and fully decked out and the price was very good. We spoke with our salesperson and he went out of his way to make us feel welcome! Everyone that we have spoken or dealt with has made us feel that we made the right choice in coming to this fine dealership. Dick Warren, our salesperson, should be highly commended for being so friendly and appraochable. He is a genuine asset to Jim Tidwell and they should do all they can to keep him around for a long time! We had a small glitch with the car the first day we had it and they were on the spot with making sure that everything was perfect. Their service department is top notch. More

I still would recommend this dealership because I have had good experiences there. I wanted to purchase either a Ford Edge or a Nissan Murano today. Our sales person had a neutral attitude at the beginnin had good experiences there. I wanted to purchase either a Ford Edge or a Nissan Murano today. Our sales person had a neutral attitude at the beginning. While sitting down to purchase a selected class of Ford Edge, he was forceful and did not want to negotiate. Perhaps he thought I was too young, and that I was making ridiculous offers. After talking the price over several times, he kept on reiterating that I do not know anything about the car businesses to make any type of assumptions about how much the car should cost. Finally, I offered a final price on the car, and he went to his manager to obtain approval. The offer from his manager was one thousand dollars higher than the price I wanted it for. I needed a car, but I decided not to purchase the Ford Edge. I drove across the street and bought a Nissan Murano. The staffs at the Nissan dealership were friendly, and my sales person matched the TrueCar value I had obtained from a website. I paid $34,000 OTD. Although it was 1000 dollars higher than the Ford Edge, I enjoyed my experience at Nissan. Perhaps I had a bad sales person, or perhaps Jim Tidwell Ford does not value customer service as well as other dealers. More

We were traveling from Traverse City, MI to Kennesaw. We stopped at a dealer near Knoxville, TN because our 2010 f-150 super crew truck was making a grinding noise. We had just bought it on Friday. We bro stopped at a dealer near Knoxville, TN because our 2010 f-150 super crew truck was making a grinding noise. We had just bought it on Friday. We brought it into your dealership on Monday afternoon. Told them that the dealership in TN told us it needed a rear differential clutch. After keeping our truck for 3 days, your dealership said Ford would not allow you to replace the clutch only to change the fluid which was missing an additive. We picked the truck up late Wed and left @ 5am on Thursday to head home. Around 200 miles north it started the grinding noise again. I called our dealership here, Fox Motors in Traverse City. They said to bring it in right away which we did this morning (Friday). They gave us a rental car and they were appauled that your dealership never offered this being that the truck only has 11k miles and all of this was under warranty. We took the rental car and went about our business. Only about 2 hrs later we received a call, our truck was fixed. There was a bulletin issued for the f-150 about the rear differential clutch, which your dealership never even looked into. And there wasn't any additive needed in the fluid. We only had 3 days with our daughter and it was with a great stress. I am sickened by the lack of service and ineptability of your staff. Disappointing isn't the exact word even. I am letting my daughter know NOT to go to your dealership for anything! More

I saw a 2011 Ford Focus online and inquired about it. Upon calling in reference to the car, I spoke with a rep. and decided to drive up there. I live about 2 1/2hrs from the dealer but it was well worth Upon calling in reference to the car, I spoke with a rep. and decided to drive up there. I live about 2 1/2hrs from the dealer but it was well worth the trip! They told me they would work with me on my trades and they did just that. The APR that they were able to get me was several points lower then what i was expecting, due to my credit history. The price was lower then KBB and NADA so all in all I believe i got a good fair deal! The people there were very friendly and honest, good down to earth people! Thanks again to the folks there at Jim Tidwell Ford, And I recommend to anyone to atleast stop by and check them out! Greg More

What a great dealership to buy your next new or preowned car or truck. This is my second vehicle I have bought from Jim Tidwell Ford and I can tell you first hand that nobody will work harder to get you int car or truck. This is my second vehicle I have bought from Jim Tidwell Ford and I can tell you first hand that nobody will work harder to get you into the vehicle that you want at a price you can afford. Andy Lee is the General sales manager and even though the dealership was packed with customers he still found time to work with us and kept us informed with every step of the buying process. Dick Warren was also very helpful with making the deal possible. He was very helpful in showing us how the "Sync" worked and how to program everything. We live in Dalton Georgia and it's about a 90 minute drive to Jim Tidwell Ford in Kennesaw Ga. but It's well worth the trip. It's nice to know that there is still a car dealership that treats the customer like friends. Thank you Andy and Dick, We will be back More

We have bought 3 vehicles from Tidwell but have not used the service department very much. We bought our 2010 Escape from Tidwell in March of this year. It had less than 30,000 miles on it. Had been extre the service department very much. We bought our 2010 Escape from Tidwell in March of this year. It had less than 30,000 miles on it. Had been extremely happy with the car until it died on Highway 92. After letting it sit for a few minutes, it started back up and I made it home. The following day, I did not think anything about it due to a current family crisis and drove the car to work and then had to go to Smyrna. It died on me on I-75! I called for a tow truck and by the time it got there, the car started. Since the tow truck driver smelled of alcohol, I chose to drive it home and thankfully made it. I then took it to Mike in the service department of Jim Tidwell Ford, where I was informed the part needed was not covered under warranty, since it was over 36,000 miles. Mind you, I have had the car LESS than a YEAR! It did not even have 40,000 miles when I took it in!! I did not see any concern that my CAR DIED ON THE INTERSTATE!!! For a LESS than two year old car to have this kind of problem so early, I just wonder if it will make it to 100,000 miles. I am very disappointed in the car, (which I really loved until now), and with the NON-service at Jim Tidwell. More

I went to 5 other dealerships in pursuit of my new vehicle before I went to Jim Tidwell. Steven went over and above to secure me the best possible deal. After it looked like we were at an impasse, the vehicle before I went to Jim Tidwell. Steven went over and above to secure me the best possible deal. After it looked like we were at an impasse, they called me the next day and said they had kept at it and found some other ways to make the numbers work out exactly where I needed them to be. I've heard many dealerships say "we want your business", it is quite another thing entirely for a dealership to PROVE they want your business. These guys are the best and I would recommend them to anybody. More

Set appt to see a vehicle at 6:15pm on 8/13 (given code) Drove 2hrs on the 8/14 and got there "Sold it at 8pm last night". Then wanted to offer another vehicle~~~~Older, more mileage and nothing close. DI Drove 2hrs on the 8/14 and got there "Sold it at 8pm last night". Then wanted to offer another vehicle~~~~Older, more mileage and nothing close. DISHONEST AND NOT TRUSTWORTHY! Believe it was all a set up to get us there......Guess cash money doesn't mean anything anymore. More

Everyone was very helpful in getting us into a vehicle we were happy with as well as meeting our price point. Even though it was very busy that day, everyone remained very professional and kept us informed a were happy with as well as meeting our price point. Even though it was very busy that day, everyone remained very professional and kept us informed as to what was going on. The kid friendly area was wonderful to have while we were waiting with our 2 young children. More

Best service EVER!! If you go there then you must ask for Tim Davis. He could not do enough to help us and made the whole experience great. We had the whole family with us and the kids were made to feel ver Tim Davis. He could not do enough to help us and made the whole experience great. We had the whole family with us and the kids were made to feel very welcome, there lounge and play room are very kid friendly. The finance guy we dealt with was James Miskell, he worked so hard to get us a great deal and was a delight to deal with. Thank you Tim & James we love our new car. More