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Jim Tidwell Ford
Kennesaw, GA
597 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 597 reviews
July 11, 2014
My First Car I am so very pleased with buying my first car at Jim Tidwell. They were completely flexible and did everything possible in order to make getting my fi I am so very pleased with buying my first car at Jim Tidwell. They were completely flexible and did everything possible in order to make getting my first car a reality! I needed a bigger car as I have an 8 month old. They walked through everything with me, fought on my behalf to get me the best interest rate possible and handled my trade in so well. I could not be more pleased. If you need a car, they are where to go! :) More
by ctharper
Employees Worked With
Shawn Gamby, Gregory Richeson
April 10, 2014
Thank you, Jim Tidwell Ford. The dealership sold me a certified used car that was horribly dirty, the dash had soda spilled inside it, around the arm rest, seat belt stains, and I The dealership sold me a certified used car that was horribly dirty, the dash had soda spilled inside it, around the arm rest, seat belt stains, and I didn't notice had stains on the rear seat. The rear seat was also later ruined by the window tint guy and the dealership promised me a USED seat and never delivered on that promise (now 4 months later). Was given 3 free oil changes for my problems but when I took my car in for service, they returned it to me with oil spilled all over my engine bay and fender. My car began to smell very bad after the second month, once I started using the AC and I found that my cabin air filter was nearly black and disgustingly dirty, when I gave it back to the dealership they purchased me a new one that they had to order because they didn't have any in stock. My throttle body also went out after the third month of owning the Certified Used car, luckily the dealership took care of that and put me in a rental. The general manager told me he would work with me to get me out of my car but still didn't deliver on that promise after 3 weeks. If you want to be treated like a number, I fully recommend this dealership. You will just be another check mark on their sales board. Update 1: Dealership is working very hard to make previous problems right. They have found me a better fitting vehicle and will be delivering on all promicies from previous statements. They are showing that they truley care about the situation and have tried very hard to make me happy. Jonathan is a great salesman and has helped work with me throughout the whole process, if you do go by the dealership, I would tell you to deal direclty with him. He isn't a push over salesman that only cares about the sale. Update 2: The General Manager and Pre-owned Sales Manager worked extremely hard to make this whole deal right for my family and I. The dealership showed a great improvement from my first visit and I do 100% appreciate all the work everyone put into my new car. The pre-owned sales manager used many resources to ship me a car extremely quickly once we found the right one and to fulfill all promises. They made me very happy today when they called me with my 3rd and final update telling me my new car had just arrived and worked even harder to get me in and out of the dealership within an hour after we agreed on the new car. Thank you again Jim Tidwell Ford, keep moving in this direction! More
by ffspeed3
Employees Worked With
General Manager, Sales Manager, Pre-owned Sales Manager, Jonathan, and several others.
March 11, 2014
My brother and I went to this dealership last weekend just to look as I was ramping up to buy myself a used truck. Upon arriving we spotted a used 2002 Ford 150 in excellent condition. Shortly after arri just to look as I was ramping up to buy myself a used truck. Upon arriving we spotted a used 2002 Ford 150 in excellent condition. Shortly after arrival, Tim came out to greet us and he let me take the truck on a test drive. I had been researching online for a few weeks and could tell that we were being offered a great deal. So my scouting trip turned to a purchasing trip. Time helped us through the process and Vanessa in the finance department went above and beyond the call of duty in helping me to secure decent financing. She was amazingly helpful and I appreciate every effort she put in to making it work for me. Charles in the service department ensured that all of my "we owe's" were completed and the service was exceptional. I would HIGHLY recommend this dealership to anyone that asks and even those that don't. More
by GaPeach1023
Employees Worked With
Time, Vanessa, and Charlie
March 06, 2014
was looking for a car to buy from them. told me to come over that the car was available. Came in, found out the car had just been sold. Well they suggested i look around. found another car, liked it so i p over that the car was available. Came in, found out the car had just been sold. Well they suggested i look around. found another car, liked it so i proceeded to buy..after the whole process I couldn't get approval from the bank yet and was told to take the car home and that everything would be fine. One the original agreement I had the GAP insurance and warranty on the car. I then get a call a month later saying "i'm approved for it come and sign , that's all you need to do". not knowing the original terms had been altered and the GAP was removed as well as the warranty.. unfortunately I got into a wreck, and thought at least I have the GAP insurance. Only for me to go there and they tell me "oh no the bank did not approve you for the GAP insurance". So they decided to hide that info. making me believe that terms stayed the same (now having to pay a car note on a car that is totaled) so they could make the sale. Very selfish and deceitful people only care about themselves... I regret doing any form of business with them and wouldn't recommend them to anyone because of that. More
by sai_emina
Employees Worked With
Cherie
October 14, 2013
After making a deal by phone and coming to an agreed upon price, I drove 7 1/2 hours to arrive at the dealership. It was very pleasant to arrive there and not be surprised. I can say the honesty and integri price, I drove 7 1/2 hours to arrive at the dealership. It was very pleasant to arrive there and not be surprised. I can say the honesty and integrity were confirmed when unlike many other similar experiences, this one went very smooth. The price was exactly as agreed, the trade was exactly as agreed and there were no hidden charges. This is the required part of a large transaction after driving so far that I need to make a successful sale. I should have known by how prompt and informed I was kept before even leaving to make the trip. The icing on the cake was the fact that I was treated outstanding and felt my salesman (Brandon Johnson) and sales manager (Mike McKenzie) were down to earth and there to do a great job. I would definitely drive twice as far to get the same treatment. However, next time I would feel comfortable enough to just have them ship a vehicle to me. Thank you very much and I hope to have business with Jim Tidwell Ford in the future. More
by CurtRidenour
Employees Worked With
Mike MaKenzie, Brandon Johnson
October 11, 2013
I went to look at a dodge challenger that I was looking at on the website when I was approached by Jody he made it very easy for me to make the decision to purchase the vehicle that day. I felt no pressure at on the website when I was approached by Jody he made it very easy for me to make the decision to purchase the vehicle that day. I felt no pressure to purchase that day was a great experience through the whole process. This was my second car I've bought from Tidwell and the third from my family. More
by ford5357011
Employees Worked With
Jody S.
September 21, 2013
What a great experience I had at Jim Tidwell Ford, awesome Salesman-Jody was great, he loaded me with information about my new car and I consider his service to me a step above!! Awesome Finance Dept, awesome Salesman-Jody was great, he loaded me with information about my new car and I consider his service to me a step above!! Awesome Finance Dept, got me the best deal possible and Jody worked hard to get me in my new car!! Very Happy! AAA+++ More
by margaretcraig115
Employees Worked With
Jody
August 20, 2013
Asfar as the original buy,it was ok..It's the month following that has been an extreme headache.THe sales guy Patrick called me 3 times to follow up,which is protocal and was fine...I got a letter in t following that has been an extreme headache.THe sales guy Patrick called me 3 times to follow up,which is protocal and was fine...I got a letter in the mail saying the original bank,(the one that's on my contract) declined me.This is 25 days later after my purchase.So I call Tim and ask what's going on.He said "Oh yeah,the original bank didn't accept so i went ahead and I switched you to another lender.." I said "Ok,that's fine,but why didn't you call and tell me this?" He said "Oh,I tried to but I think I had the wrong number for you.." Riggggght.So your salesman does the protocal 3 calls after the sale but you "didn't have the right number for me" to inform me you switch lenders.Mind you,it's 25 days after purchcase and have yet to recieve a call on the issue.I bet if I owed them 1 penny,they could find my num real quick...ALSO,today,is 28 days after my purchase and yet to recieve my tag.I've called "Melissa" the "girl who deals with all of that" 3 times and left 2 messages and haven't gotten a call back.I called my local county tag office..and they say "SIR,WE DON'T EVEN HAVE A RECORD OF THEM EVEN STARTING THE PROCESS OF SENDING IT" I said "so what if you don't receive it by the 30 days" she said then you'll have an EXPIRED tag and we can't issue a temp tag" THis is ridicolous!I was "such a great guy" when they wanted my cash but now I'm out the door,I can't get a returned phone call on my issues.I'm usually not one to write a review but in this case...people be aware More
by tommylongate
Employees Worked With
Patrick and Tim
July 23, 2013
I found the used 2010 Chevy Colorado with 12700 miles on it through Cars.com. Offered at Jim Tidwell Ford in Kennesaw, Ga. A 187 mile trip for me. They called me on a Sunday morning to let me know the v it through Cars.com. Offered at Jim Tidwell Ford in Kennesaw, Ga. A 187 mile trip for me. They called me on a Sunday morning to let me know the vehicle was still there, and that my time would not be wasted in driving down to see it. The truck was all I hoped it would be, nicely detailed, and I was offered a fair price for my trade-in. My salesman Patrick and I were able to cut a decent deal and the purchase was made. Salesman Patrick and Finance officer Amber were courteous, and respectful to this senior citizen and Viet Nam era veteran, and I left the dealership with the knowledge that I got a decent deal and was well treated. I would recommend Jim Tidwell Ford to anyone in the market for a new or used car. More
by fishinbiker
Employees Worked With
Salesman Patrick, Finance dept. Amber
May 24, 2013
The day prior I contacted Robert Lavoie, Internet Salesman and exchanged emails to request a test drive of a specific vehicle the morning of May 24, 2013. That morning I confirmed by phone appointmen Salesman and exchanged emails to request a test drive of a specific vehicle the morning of May 24, 2013. That morning I confirmed by phone appointment for 11:00 AM. Arrived on time. Was told Manny, the sales manager would meet with me and provide "first class service." Never met Manny and vehicle was nowhere to be found. After a half hour the salesman came to me and said sorry. I left, emailed and called only to get Robert Lavoie's voicemail. Over two hours later, no follow-up from dealership. Oh well, must not need my business. More
by johnwelstead
Employees Worked With
Robert Lavoie and salesman in a white polo
