Jim Tidwell Ford

Service surprises I cannot say if the service is good or bad because I didn't get that far. I called because the ignition on vehicle wasn't working and I couldn't star I cannot say if the service is good or bad because I didn't get that far. I called because the ignition on vehicle wasn't working and I couldn't start my car and I really needed to be seen today. The service department took all my information and told me I had an appointment at 11:30. I have my vehicle towed to the dealership and when I walk in they tell me, they may not be able to get to me today and if they do, it will be really late. They said there is no way they will be able to repair my vehicle today because it will likely need parts and their parts have to be shipped in. I asked about my 11:30 appointment and the guy said that was just an appointment to see the scheduler and there are 12 vehicles ahead of you right now with similar problems. (One would think if this problem is so common that they would have some parts on hand, but that is a different issue). He then tells me there is a $99 charge to look at my problem. He asked me if I wanted a ride somewhere. I tell him I was willing to wait to see exactly what was wrong with my vehicle but he says it was going to be a long day and they may not get to it today. At this point I'm very disappointed because I could have taken my car to another dealership closer to my house but I selected then because they gave me an appointment. The service guy then tells me they have Enterprise on site. I told him I would just wait. So I started searching for feedback on the dealership and found that the service department had a lot of bad reviews. I called a tow truck and took my vehicle to another dealership. Like I said in the beginning I can't say they are a bad dealership but I wish they would have been more forthcoming about what was really going to happen when I brought my vehicle in. More

Outstanding! This was my first time buying at Jim Tidwell, and I will definitely be bringing my business and all of my friends and family business here. It was a v This was my first time buying at Jim Tidwell, and I will definitely be bringing my business and all of my friends and family business here. It was a very smooth and quick process from beginning to end. More specifically I would like to praise my saleswoman, Amanda Stacks. She is the most professional, polite, and knowledgeable sales person I have ever encountered. She made everything painless, quick, and for the first time I never felt rushed or hassled about buying. Everyone should ask for her. She will make sure you get the best deal and make it as seamless as possible to get you in the car that you want. Thank you Amanda and Jim Tidwell for everything! More

Goodbye Vdub Amanda and her Management team made my purchasing experience painless and seamless as possible. If you are int he market for a new car definitely che Amanda and her Management team made my purchasing experience painless and seamless as possible. If you are int he market for a new car definitely check out Ford's exciting lineup and give Amanda and Jim Tidwell Ford the opportunity to earn your business. Thank You again Amanda, Eddie and Greg for your time! More

This is the 2nd vehicle that we have purchased from Chuck! This is the 2nd vehicle that we have purchased from Chuck DeCarlo! The entire team at this dealership is awesome! Chuck and Eddie Maxwell were amazing This is the 2nd vehicle that we have purchased from Chuck DeCarlo! The entire team at this dealership is awesome! Chuck and Eddie Maxwell were amazing! We got the car we wanted for a great deal and with exceptional customer service! They always go out of their way to make sure you know that you are appreciated, and not just another car deal! Thank you to everyone at Jim Tidwell Ford!!! More

Horrible service My car was losing power at highway speed, so I called to see when they could look at it since their dealership is near my workplace. They told me the My car was losing power at highway speed, so I called to see when they could look at it since their dealership is near my workplace. They told me they could look at it early the next morning. I got a message the next afternoon that I was next in line. I didn't hear anything back the next day, and they were already closed when I called. I tried calling twice more over the next couple days to find out what was wrong with my car, how much it might cost, and when I could pick it up, and the only response I kept getting was that they would call me back. As each day passed I was accumulating rental car fees just to get to and from work. Finally I took off work to go in and talk to them in person, and they still had no answer other than that my car was 'disabled.' After more waiting in the service department, they finally gave me a $4500 estimated repair cost (plus $99 for diagnosing the problem, which, again, took 4 days longer than they told me it would). I requested that they give me back my car in the condition in which I dropped it off and reimburse me for the rental car if not the diagnosis fee, but they said they couldn't help me *unless* I also wanted to pay them to repair my car. Not likely. I paid the $99 to get my car back, plus $200 in rental car fees, and I'm left with a vehicle that is still as broken as when I dropped it off almost a week ago. More

Worst Service Experience EVER I made an appointment two days ago for them to look at a rattle in my almost new Explorer. I was told if I brought it in at 830 AM I would be one of t I made an appointment two days ago for them to look at a rattle in my almost new Explorer. I was told if I brought it in at 830 AM I would be one of the first in line for the techs to look at. I did so and took the shuttle back to my office. After not hearing back from them, I called around 2PM to check the status. I was told that the techs are backed up and they haven't even driven my car yet. I told him I had to have the car for the weekend and for them not to start any repairs they could not finish. My advisor called me back and left me a message that I could always rent a car for the weekend !!!!!!!!!!!!!!!!!!!!! Really??? If I ran my business like they run theirs I wouldn't be in business for long. I will never waste my time at this place again and needless to say I would never buy a new vehicle there or recommend this place to even my worst enemy. More

Love this Dealership I was out shopping for a car on Monday. I found a car on TrueCar on thier lot and a few from other dealerships. Brandon Johnson was extremely helpful. I was out shopping for a car on Monday. I found a car on TrueCar on thier lot and a few from other dealerships. Brandon Johnson was extremely helpful. After a long day of looking I finished the day back at Jim Tidwell Ford. Thank you Brandon for helping me find the right car and for being so professional. I plan on returning to try out the service department and if they are as good as the sales team I have found my dealership of choice. More

what a joke! Worst experience in my entire life. Tried to get me to agree on one of 3 monthly payments and sign which I wanted. Most crooked car dealership EVER! Worst experience in my entire life. Tried to get me to agree on one of 3 monthly payments and sign which I wanted. Most crooked car dealership EVER! More

BEST Purchase experience! Ask for DAVID FLORES! I HIGHLY recommend Jim Tidwell Ford, for your new or used car purchase! My salesman DAVID FLORES was absolutely wonderful throughout the whole purcha I HIGHLY recommend Jim Tidwell Ford, for your new or used car purchase! My salesman DAVID FLORES was absolutely wonderful throughout the whole purchase and after! He listened to everything I wanted and wasn’t pushy. I actually went up there on two different occasions, a few months apart. The first time I drove a car, but decided we were not ready because it didn’t have every thing I wanted. Dave kept in touch with me letting me know what new cars arrived, in which he thought would satisfy my “need list.” When the perfect car was there, we jumped on it! Dave, seriously was very patient, without the pushy salesman act! I got to negotiate with BRANDON, who was also very kind to deal with…even through my “hardball” requests. He really worked the numbers and was receptive to what I was throwing at him. We finished the sale with VANESSA in financing. She also was a dream to work with! Surprisingly, everything we agreed on was there (nothing extra), NOTHING had to be changed, and I am one of those people who will read ALL of the fine print! This was seriously the smoothest car purchase I have ever made! It really helps to work with a friendly and professional team! Thanks Jim Tidwell Ford! Dave Flores…you rock!!! More