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Jim Tidwell Ford

Kennesaw, GA

Overview
Reviews
Vehicles
4.6
739 Reviews
Call Dealership (770) 427-5531

2205 Barrett Lakes Blvd

Kennesaw, GA

30144

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Showing 739 reviews

March 07, 2025

Me encantó el servicio, fui por cambio de aceite y la atención fue de primera, te lo recomiendo More

by suanyrivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Néstor Mcsarlane
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Mar 09, 2025 -

Jim Tidwell Ford responded

Hola, ¡gracias por compartir tu experiencia positiva! No dudes en comunicarte con nosotros si hay algo más que podamos hacer por ti.

March 07, 2025

My service advisor, Jonny Streetman was amazing. I rated my experience 4 starts rather than 5 due to the scratch on my rim upon completion of tire rotation. More

by Cordell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny Streetman
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Mar 09, 2025 -

Jim Tidwell Ford responded

Hello Cordell, we appreciate you taking the time to leave us this feedback. If you're ever in need of more help, please let us know!

March 05, 2025

Brought our 2022 Explorer in for the 40000 mile service today. We had the recommended service done and no surprises. Exactly what I was quoted less 10% for scheduling after 1pm. Thanks Jim Tidwell Ford. More

by philplotkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Maran
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Mar 09, 2025 -

Jim Tidwell Ford responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

March 04, 2025

I was able to call and get an appointment the same day for an oil change. . More

by aimeerrhodes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candace Waterman
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Mar 08, 2025 -

Jim Tidwell Ford responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

March 04, 2025

They were Respectful,professional, helpful,caring,knowledgeable, They didnt give up getting us in a auto.All the stall made us feel welcome there. Mr Teddy was great. More

by bt923
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Teddy, general manager, finace man
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Mar 09, 2025 -

Jim Tidwell Ford responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 04, 2025

Was lied to! Not a good experience at all. Will not recommend or go back to. I bought the vehicle there and had service before but this was not good at all. More

by eric4221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Writer, Service Manager
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Mar 09, 2025 -

Jim Tidwell Ford responded

Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Jeremy Smith General Manager Jim Tidwell Ford (678) 784-1235 jsmith@group1auto.com

March 03, 2025

The service department was very friendly and attentive to my needs. They resolved all my concerns and fixed part of the repairs under warranty. More

by Sean Bradley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Blair
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Mar 08, 2025 -

Jim Tidwell Ford responded

Sean, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 02, 2025

My service tech was excellent in every way. Job well done! Thanks for all your help. More

by Acthomas1919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan Streetman
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Mar 06, 2025 -

Jim Tidwell Ford responded

Hello, we're happy you found our staff to be supportive during your experience here at Jim Tidwell Ford. Feel free to reach out to us if you need anything. Have a wonderful day.

February 28, 2025

Service was excellent. Low wait time and delivered as expected. Great police with monthly discount specials. More

by davidkennedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David William
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Mar 03, 2025 -

Jim Tidwell Ford responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 27, 2025

James, your sales rep was Great! Very patient with me Made the experience great. Thank you More

by Cwfleming80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Boushard
Report | Print
Mar 02, 2025 -

Jim Tidwell Ford responded

We're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!

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