Jim Tidwell Ford

Confusion!?! Had vehicle in for tune up? was told by the Assist. Service manager that I only had 2% remaining on my brakes and should have them fixed. I reminded h Had vehicle in for tune up? was told by the Assist. Service manager that I only had 2% remaining on my brakes and should have them fixed. I reminded him that I had just let them do a brake job less than 1,500 miles earlier (4 months), so was he attempting to sucker me into additional costly repairs or they charged me earlier for work that was not performed. More

Lessons Learned I want to warn people of the service department at this dealership. The sales floor is just peachy. However, everything else is about as unprofessiona I want to warn people of the service department at this dealership. The sales floor is just peachy. However, everything else is about as unprofessional as a business can get. I thought maybe it was just a one time blooper, boy was I wrong. I have a 2015 Ford Mustang. About a year ago or longer, a recall came about in regards to the gas tank. Naturally, since this dealership is only 15 minutes from my location and it is where I purchased the vehicle, I set an appointment up with the service department to have the recall addressed. I figured I would drop it off at night, since my appointment was scheduled for the next day. I was told I could just drop the key in the box and be good to go. No worries. Didn't realize the place was under construction. So when I got there after hours, I had no idea how to get around the fence that was blocking the area where the key drop box was. After about 20 minutes, I managed to get the key in the box and left. By the end of Friday, I had not heard anything in regards to when I could pick my vehicle up; which wasn't a problem because I didn't need it back and was going to be out of town the whole weekend. However, after speaking with an individual there Monday morning, I learn my car has not even been touched, let alone looked at. On top of which, in the same sentence I as also told the parts needed to be ordered. Pissed does not even come close to the rage I was feeling. I went and got my car and drove 20 minutes out of my way to the dealership in Woodstock. All the guys there had a great personality and made sure everything was taken care of for me. It took them less than a day to get the parts, fix the car, and call me to let me know I could pick it up. Fast forward to August 4, 2017. The Saturday prior to this day, I spoke with a gentleman at Woodstock's location about just having the car inspected and to also address a new recall that came up about the door latches. Unfortunately, I made the mistake of thinking I should go to the Kennesaw location because it would be on my way to work. So here I am, calling Kennesaw. Get everything set up. Told the guy what I wanted to do, brakes checked, back-up camera examined, and the recall for the doors. He tells me he can set me up for Friday, August 4th to have it taken care of. No worries. August 4th, I pull in at 7:30. They get me in the system and, because I have the extended warranty, I can walk across the parking lot to the Enterprise there, that they already had everything set up in their system for me to have a car for the day. Well, awesome! However, when I get over to Enterprise, it becomes a whole fiasco about me having to pay $25 up front. After 20 minutes, I call for a ride instead because I was tired of arguing and was already late for work. By the time I get off work, I haven't heard from anyone about my car. So here I am, yet again, needing a ride. I decide to call Ford. I am told that I misunderstood what was told to me, that my car wouldn't even be looked at until TUESDAY August 8th. First, NEVER tell someone that THEY misunderstood you. YOU did not make YOURSELF clear! And second, why did you tell me to schedule an appointment for Friday, when I could have just brought it to you Tuesday? Would you call your doctor, schedule an appointment to be seen Friday, and be happy when they told you that you would have to sit there until Tuesday to be seen? NO. I went and got my car. To xxxx with Jim Tidwell Ford. I call Woodstock. Told them everything. Just dropped my car off with them this morning. Go to give them my paperwork for the warranty...my glove box is empty. Whomever touched my vehicle at Jim Tidwell, took not only my copy of the vehicle contract, but also the paperwork for the warranty, extended warranty, insurance card, and registration. Even the vehicle user manual! I call them. First, not only am I told there is only one individual there in the service department...I am also hung up on. You best believe I called back. I am told to give them a "few" minutes and they will call me back. 45 minutes go by. Finally, I get a call just to inform me that they don't see anything "lying around" and that they would have to wait until the person who logged my car into the system gets in to ask them about it. I am 100% positive that it's safe to say I will never get an answer or my documents returned. On a side note, this morning in Woodstock, when I go to get a rental for the day, I am told that there wasn't a note made in the system about me needing one. The gentleman checked the screen, and sure enough, no note. Within five minutes though, I had a rental. No argument, no deposit, no fuss. I see that someone from the Jim Tidwell location responds to these reviews. Good. Then why don't you take this time to explain to me, as well as all the others here, of why your facility is "four days" behind on servicing. Why does your facility hire individuals who do not have an understanding of the word APPOINTMENT and why they think it is okay to have a person drop their vehicle off days in advance when they know they won't touch the person's vehicle for days on end. And why, WHY you hire people that think it is okay to grab things out of someone's glove box, and then not even return them? While you take your time to explain this to me and everyone else, take the time to SAVE your xxxxxxxx apology. It means nothing when it is completely obvious that the problem will not be resolved. You NEVER go to someone with a problem without having a solution, so when your employees say "we are short handed" all I hear is an excuse on why things are bad. Excuses. After sitting here and reliving these idiotic moments, I am sincerely thankful that no one there, to my knowledge, serviced my vehicle. If a person cannot understand the concept of an appointment, how on earth could they ever understand a problem that needs to be fixed on a vehicle!? Maybe that is why it takes them four days...the first three they are standing around scratching their heads trying to figure out where the key goes. More

Service Department is the worst! Making an appointment here means nothing. We had an 11am appt that and was told it would take 15 to 20 minutes to see why a light was coming on. I arr Making an appointment here means nothing. We had an 11am appt that and was told it would take 15 to 20 minutes to see why a light was coming on. I arrived early and was told they could not look at car until 1 or 1:30. The service manager was extremely rude and told me he would pull call log and I was not told 15 to 20 minutes to see what problem is. We were actually going to buy a new car today and have a call into Barry. We will go to another Ford dealership now. Very poor service every single visit. More

They are so slow. Got here at 7:30 for an oil change, tire rotation and a vapor sending unit. It is 11:27 and I am still here. Was planning on buying a new 2018 F150 wh Got here at 7:30 for an oil change, tire rotation and a vapor sending unit. It is 11:27 and I am still here. Was planning on buying a new 2018 F150 when they came out. Still will but it will be at another dealer. More

Kevin is the very Horrible please stay away. I had my transmission replaced here, 2 weeks later I feel the same problem going on. Kevin is also very rude and unprofessi Horrible please stay away. I had my transmission replaced here, 2 weeks later I feel the same problem going on. Kevin is also very rude and unprofessional. Told me my car would be there for 1 day (I know nothing about cars and the fact that you have to ordered parts, wait for them etc but thats clearly untrue now that I know the work that goes into fixing a part) and ended up being there for more than a week. (would have been way longer if i didn't constantly call) I dropped it off on a Wed, was told I would get it back on Thursday by Kevin. Kevin told me would call me the next day and never heard from him. I finally spoke to someone in the office and said he was off but my car isn't done. Called the next day (Fri) he told me it should be done by Sat. I would have been able to live fine without my car, but the fact that he couldn't just tell me the honest date of an estimate time my car would be done prevented me from getting a loaner car since I'm under 21 and my mother would have to had drive 2 hours away to get it. I could have went a weekend without my car. But I ended up going without my car for about a whole week without it. I would call every day and 4 out of the 5 times I connected to Kevin he told me he would check on the issue and call me back in an hour, or sometimes say 15 min. Always with a rude tone. Only ONCE did he get back with me. I had to speak with the manager about this, and then KEVIN called me back saying how they are giving him trouble because I told them about that and how he told me that he was going to call me back (I waited well over an hour and this was the time he said he would call me back within 15 min.) That is not my fault. He's very condescending and dealing with him was a pain, me and my mother sensed the same vibe from him. I will never go back here mainly due to him! And before this, I had an appointment that was supposed to be scheduled the wednesday before this one. at the service desk. when I got there on wednesday there was no appointment for me and I had to come back the next week! More

dealership covered maintenance cost because of wait I usually don't post reviews but I thought this was worthy of one. I was at Tidwell's service center at 645am this morning waiting on the doors to op I usually don't post reviews but I thought this was worthy of one. I was at Tidwell's service center at 645am this morning waiting on the doors to open at 7, with 2 others before me. I knew I would have to wait and had planned accordingly. At 830am my service advisor, Jacob Sever, told me they were still working on it and it would be a while longer. For a simple oil change and tire rotation?? OK? At 920am, Jacob told me I was ready to go. We started the checkout process and he informed me that they were covering the cost of my maintenance work because I had to wait so long. I know covering the low cost of my "Works package" didn't break the bank. After all, it was only 40 bucks, but the fact they were willing to cover it because of the 2.5 hour wait was commendable! And this was with no provocation from me! I have read some of the negative reviews but this sounds like a dealership that is trying to earn customer's trust and return business. Thanks Tidwell Service Center! More

DONNOT RECOMMEND THIS DEALER I DO NOT RECOMMEND THIS DEALER. I asked Jacob at this dealer to check strange noise from rear break. First quote was $450 to replace two rotors. Af I DO NOT RECOMMEND THIS DEALER. I asked Jacob at this dealer to check strange noise from rear break. First quote was $450 to replace two rotors. After an hour after first quote, he started to say I need to replace two calipers with additional $450. I started to ask several people around me about this and realized he took advantage of my lack of knowledge and English skill. I moved in US a few years ago and didn’t know appropriate price for that in US. Then, I asked Jacob not to repair it and he goes there are no way to put rotors back since one of bolt was broken and caliper seized up. I went to see parts to their shop with my friend who used to work in different Ford dealer for 8 years. There is no broken bolt and caliper was not seized up and technician admitted it. (If I remember correctly, his name was Joe) I had to replace two rotors with $490 since they throw away old rotors already. I was deceived into paying money more than it should be. It’s almost double from appropriate market cost. I also heard from my friend this dealer is doing same way all the time. Again, my friend used to work in Ford dealer for 8 years and knows a lots. I DO NOT RECOMMEND THIS SPECIFIC DEALR. More

I was my own service manager I had to initiate all the calls to find out about updates on the service. Poor service from service managers, I did not receive any phone calls from I had to initiate all the calls to find out about updates on the service. Poor service from service managers, I did not receive any phone calls from them giving me updates; I gave them ample time (days) to call me back. Every call was with someone different, and no one knew what the status of the repairs was. Update your notes in the service call, so the service managers know the status. More

They made it right. My wife and I leased a 2015 Explorer from Jim Tidwell brand new a couple of year ago. The deal was up front, honest and the experience was excellent. My wife and I leased a 2015 Explorer from Jim Tidwell brand new a couple of year ago. The deal was up front, honest and the experience was excellent. I worked with Mike Stimmel and it was probably one of the easiest auto purchases I've ever made. Fast forward to last week. The wife and I decided to get out of our lease and purchase a new 2017 Explorer. I reached out to Mike and was immediately contacted by Eddie Maxwell. Eddie and I exchanged several emails and we finally settled on a deal. I drove 40 minutes (each way) to the dealer on a Saturday night to pick up the car, only to find out that they made a mistake on the taxes and they wouldn't be able to do the deal without increasing my payment. Needless to say I was extremely annoyed and disappointed. Later that evening, after having driven home in my original car I sent an email to Mike about the situation.. He responded the next day (Sunday) letting me know he would get back with me on Monday. On Monday he contacted me to let me know that they would honor the original deal and that I could pick up the car that evening. - Which I did! Eddie was great, very honest and apologetic..! He made a mistake, we're all human, but they fixed it and made it right... So - I've purchased two cars from here and to be honest, as long as I still like Ford.. I'll probably go back for my third... Thanks for making it right! Pete Smith More

Coolant Leak Brought my 2012 F-150 in for a coolant leak lost about 3/4 of a gallon in a month. Dropped it off on a Friday at 7:30 am. Was told water pump was leak Brought my 2012 F-150 in for a coolant leak lost about 3/4 of a gallon in a month. Dropped it off on a Friday at 7:30 am. Was told water pump was leaking, hose was leaking, and a t connector. I was quoted an outrageous out of pocket cost and requested to just have the water pump fixed as it was under warranty. They denied to just replace the warrantied part, low and behold i speak to a manager and the cost comes down to a more reasonable rate. I agree and I am told i would be contacted the following Monday. Monday comes around I am notified that they cannot locate a T-Connector part and I would have to get that on my own and bring it up there. So sure enough after a simple google search I get one ordered and it ships in to me from another Ford dealership. I notified my service advisor I would bring the part up on the coming Saturday to have it installed. I show up Saturday to drop off the part and am informed that there isn't even a technician on site to install the part and that it would be done Monday. The following Monday comes around I have to call about 6-7 times to get an update on my truck, low and behold nothing has been done. Tuesday the part is finally installed and I pick up the truck. I apparently couldn't speak to the manager that gave me the more reasonable price. Even after hand delivering a part that was supposed to be included in the price. My truck was there for 10 days on a fairly simple fix. Worst customer service experience I have ever received. More