Jim Tidwell Ford

Joe is the worst We have twice brought our truck there for repairs and they have yet to fix or actually do anything to it to repair it. We've had to run the service ad We have twice brought our truck there for repairs and they have yet to fix or actually do anything to it to repair it. We've had to run the service advisor Joe Wilson down through the manager. He has failed over and over to return calls or even get our car looked at tiimely. We will not be using them again. More

Lack Integrity Did not keep their word. Spent 2 evenings negotiating a deal with them on a pre owned vehicle and they agreed to drop it off at my mechanic to check i Did not keep their word. Spent 2 evenings negotiating a deal with them on a pre owned vehicle and they agreed to drop it off at my mechanic to check it out. Instead, they sold it and didn’t even let me know. I had to call and leave a message. They finally texted me to say sorry but it was sold. More

Terrible Decline in Service I don't know what happened, but there service is sub standard. I don't know if it's bad hiring or leadership but it is not good. Have been coming he I don't know what happened, but there service is sub standard. I don't know if it's bad hiring or leadership but it is not good. Have been coming here for 12 years and will happily move on to a place that values my business and honors my trust in their brand. More

RUN!! Worst ford dealership around hands down. The lack of communication from your service advisor Joe is unbelievable. You guys replaced my transmission mo Worst ford dealership around hands down. The lack of communication from your service advisor Joe is unbelievable. You guys replaced my transmission month long process (not all on you guys for the length of time). I also was told the radio was fix definitely not the case. Hey at least someone got paid for “fixing it” Also, when I received my car it was filthy. Definitely terrible experience all the way around. I will say the G.M. Jeremy a nice guy that’s the only good thing I can say about this place. More

Absoultly terrible service I have driven Fords for over 50 years in various areas of the country. I have always taken them to Ford dealerships for my servicing needs. For the I have driven Fords for over 50 years in various areas of the country. I have always taken them to Ford dealerships for my servicing needs. For the most part I have been satisfied with the work performed, my interaction with the service advisors, and the assurance that Ford Service stands behind their work. For 10 years that included Jim Tidwell Ford. Having said all that, Jim Tidwell Ford’s service department has eroded into the most dysfunctional operation I’ve ever experienced. It all started August 2017 when I brought my 2013 Mustang in for Service/Diagnoses because error codes were preventing passing emissions testing. It was eight weeks before my car was returned, not 8 days but 8 weeks! After the first week I would call several times a week to get the status, but there never any return calls. I would have to physically drive to the dealership and corner a Service Advisor to tell me some lame stories about why it wasn’t ready. After 6 weeks of this BS I was to the point of taking my car to another dealer. This finally prompted the new Service Manager Pat Carroll to speak me. He said he would personally oversee the work on my car and get it quickly resolved. It took another 2 weeks to get my car, so much for personal involvement. As it turned out the PCM had to be replaced. My Mustang is a R3 Roush which might have complicated matters somewhat, but 8 weeks? Also, I never received my copy of the shop work order. I have no documentation of this visit. In January 2018 I took my Explorer into Tidwell’s Service Department to diagnose a “Service Engine Soon” light. I made an online appointment for Tuesday at 9:30. I arrived at the appointed time and was told they would be unable to look at it until the next day. What good is an online scheduler if they can’t honor the appointment? Come Thursday and Friday there were no calls from Tidwell as to the diagnosis/estimate. I called both days and never got a return call. I drove to the dealership on Saturday only to find out they had diagnosed the problem earlier in the week, but had not contacted me to authorize the fix. The car had unnecessarily been sitting for most of the week. One week to diagnose and replace a fuel rail pressure sensor for well over $680. What is needed is for Tidwell Ford to put “Service” back in their Service Department. Until then I will be going elsewhere. More

Horrible Customer Service I purchased a used vehicle in November. Two days later I went to pick the car up it had not been cleaned and the gas tank was not filled as they had p I purchased a used vehicle in November. Two days later I went to pick the car up it had not been cleaned and the gas tank was not filled as they had promised. I had to wait for the gas and didn't get the car cleaned. Then I was given a paper saying I was leading the car because they couldn't get the temporary tags printed. I was promised it would be fixed the next day. After several days I called and was told that the taxes on the car hadn't been paid. I will be another week. Two weeks later I was told that they sent the taxes to the wrong county that they would overnight the check that day to the correct county and call me. I've called twice a week since and left several messages with no response. Today i asked for the used car manager and he seemed ubbothered by what I told him. Do not use this dealership! A month later I still don't have tags on my car! More

Great "Service" Provided I received excellent customer service from Brayan Morales. He went above and behind to make sure that I received my car back the same day after my car I received excellent customer service from Brayan Morales. He went above and behind to make sure that I received my car back the same day after my car had been towed to the dealership on a Saturday. I was told that my car wouldn't be ready until Monday but Braylan was able to get my car ready by the close of business on Saturday. Brayan, way to deliver on customer service!!! I have purchased 2 Ford vehicles in the last 1 1/2 years and I will come back for a 3rd Ford vehicle. More

Performed work that was not wanted Brought in a F250 for oil change & tire rotation. They changed the oil, did not rotate the tires & performed other work. I called the next day & he Brought in a F250 for oil change & tire rotation. They changed the oil, did not rotate the tires & performed other work. I called the next day & he said they would refund me the entire bill. 3 weeks late there still isn't a credit on my credit card. Called again & he said they would credit the credit card. Ten days later still no credit. Called again & left a message on voicemail. Still have not heard back. Poor customer service. Will be going to another dealer for service for now on. More

No communication - lies, deceptions, stay away Our experience with Jim Tidwell Ford has been an incredible nightmare. We brought in our Ford Transit Van (15-passenger model - we have 7 children) fo Our experience with Jim Tidwell Ford has been an incredible nightmare. We brought in our Ford Transit Van (15-passenger model - we have 7 children) for service on the 22nd OF SEPTEMBER. The person that helped us in service said it would take 1-2 days to fix it and get it back to us. He also said he would call us the next business day to let us know the status. He never called us. We called in on Wednesday the 27th asking for a status. The first guy no longer works here, we were told. New guy says he will find out the status and call us back. He never called. Two days later we called and spoke to Andy who is supposed to be in charge of service. He said he would check on it and call us back. HE NEVER CALLED. For 4 weeks, 28 DAYS we have been on this merry go round. During that time we have received two calls from Jim Tidwell Ford. The only person who has contacted us has been Whitney who is in parts. Two days ago my wife dropped by Jim Tidwell Ford and asked about our van. She was told it would be done and ready for us to pickup today and THAT HE WOULD CALL US BACK TO MAKE SURE WE WERE GOING TO BE ABLE TO PICK IT UP. HE NEVER CALLED. My wife called him twice today because HE NEVER CALLED - he said the van would be ready today. My wife dropped by this afternoon and was told that this person was not even in the shop on Fridays. When she protested that she had spoken to him twice today and that she had been assure the van would be ready today, she was transferred to the manager, Andy, again. The van is not ready for us to pickup. He assured us he would call us back. Prove me wrong for not believing him. More