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Jim Tidwell Ford

Kennesaw, GA

Overview
Reviews
Vehicles
4.6
751 Reviews
Call Dealership (770) 427-5531

2205 Barrett Lakes Blvd

Kennesaw, GA

30144

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Showing 751 reviews

October 20, 2023

I can’t stress how blessed I am to have went to Jim Tidwell today, Buck you’re the man!!! You & your boss forgot her name my apologizes but you both are my angels today. Completely understood my situat More

by Sizzle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Buck
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Oct 25, 2023 -

Jim Tidwell Ford responded

It's heartwarming to hear that you had a positive experience at Jim Tidwell Ford and that Buck and his colleague went above and beyond to take care of you. Their understanding of your situation and their efforts to assist you have left you feeling blessed and appreciative. Enjoying your new car is the cherry on top. Your appreciation and kind words for Buck and his colleague are greatly valued!

October 18, 2023

The team here is superb very customer savvy and friendly experience. They were quick with servicing my Vehicle and got me in and out quickly. More

by Thanks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill and Courtney
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Oct 20, 2023 -

Jim Tidwell Ford responded

It's great to hear that our team at Jim Tidwell Ford provided you with superb and friendly customer service while quickly servicing your vehicle. Enjoy your well-serviced vehicle!

October 18, 2023

My experience has always been great at this dealership. Service department is always professional and they keep their appointments on time. Worth waiting for my car. More

by bcconine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Spurling
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Oct 20, 2023 -

Jim Tidwell Ford responded

We are delighted to hear about your consistently positive experiences with this dealership's service department. Your willingness to wait for your car indicates your trust in our service. Your feedback is valuable in helping them maintain their high standards.

October 13, 2023

We get great service here & our service rep, Caleb was great. Work was completed quickly. More

by vsudbury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb
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Oct 17, 2023 -

Jim Tidwell Ford responded

We're delighted to hear that you consistently receive great service, and that Caleb provided excellent assistance. It's fantastic to know that the work was completed quickly to your satisfaction. Thank you for choosing us, and we look forward to serving you again!

October 13, 2023

So far I have no complaints with Jim Tidwell Ford. They took care of my 2017 Ford Explorer when I took it in for servicing and didn’t keep me waiting all day for it. It rides much smoother now! More

by HelenB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Spurling
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Oct 17, 2023 -

Jim Tidwell Ford responded

It's great to hear that you had a positive experience with Jim Tidwell Ford and that we took good care of your 2017 Ford Explorer during servicing. A smoother ride is always a welcome improvement! Safe and enjoyable driving in your newly serviced vehicle!

October 10, 2023

Candace Waterman was amazing and handled all my needs efficiently and promptly . I would definitely come back just because of her services More

by ivizzle08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candace Waterman
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Oct 12, 2023 -

Jim Tidwell Ford responded

It's fantastic to hear that you had a great experience and that Candance provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 06, 2023

Great sales and service staff. Management at this Dealership really cares about making the customer happy. Service was fantastic. Thank you Billy. More

by stephen.schwarz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy (Svc Mgr) Courtney (Service Advisor)
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Oct 10, 2023 -

Jim Tidwell Ford responded

It's fantastic to hear that you had a fantastic experience and that Billy provided friendly assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 04, 2023

The staff is always very friendly. They do great work. They have a super easy scheduling process. More

by Ason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guittar
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Oct 05, 2023 -

Jim Tidwell Ford responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

October 04, 2023

They were very professional and personal and very thorough on the assignment of the issue. They were able to get me in quicker than expected getting me in but unfortunately the part needed was experi More

by jollyroger664
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny Streetman
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Oct 05, 2023 -

Jim Tidwell Ford responded

It's great to hear that we provided professional and personal service while addressing the issue with your vehicle. Sometimes, issues like parts shortages can cause delays, but it's reassuring to know that you were kept informed and updated throughout the process. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Oct 05, 2023 -

jollyroger664 responded

I really appreciate everything y'all have done to get me back on the road in my car.

October 03, 2023

Excellent service. My service advisor was amazing. Courtney Brown. I had a chance to speak with the service manager Josh Bass, who I can see is on Top of his game at Ti More

by andersonthomas727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Brown
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Oct 05, 2023 -

Jim Tidwell Ford responded

It's fantastic to hear that you had an excellent service experience at Jim Tidwell Ford and that your service advisor, Courtney, provided amazing service. It's also great to know that you had a positive interaction with the service manager, Josh. A great service experience, from start to finish, can make all the difference. Thank you for sharing your feedback!

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