Jim Tidwell Ford

I purchased my vehicle on December 28th on December 31st my vehicle went into low power mode as my car was notifying me that “engine coolant was over temperature”. I was stuck on the side of the road on New my vehicle went into low power mode as my car was notifying me that “engine coolant was over temperature”. I was stuck on the side of the road on New Year’s Eve at night in a vehicle that was less than a week old. I had to get my vehicle tolled that night to my apartment because I could not drive it. I called the dealership the next day and spoke to the Sales Manager. The same manager that was consistent in me purchasing the vehicle, he showed little to no empathy and told me to put more coolant in the car although ( I told him I did the night before and it just seeped through immediately and spilled all over the ground. He then told me it was my responsibility to get the car towed to the dealership which is a good 45 mins away from where I live. He spoke to me and my parents and gave us EMPTY promises. The only reason I’m giving it a 1-star rating is due to the general manager who was much more pleasant and apologetic in regards to my situation although it still wasn’t handled the way it should’ve been. I told them that I did NOT feel safe in this vehicle as it clearly was not accurately checked before I made the purchase and there was absolutely no coolant in my car to begin with which caused a pipe to burst. They gave me a rental for a couple days and within that time frame I received calls from what felt like every single person working at the dealership, people who I had NO idea who they were. We asked for my money and my traded in car back if they were unable to give me another vehicle that was brand new with the upgrades that I had on my original mustang. They FAILED to do either. I love my car but really wish I would have purchased it at another dealership because these type of experience is UNACCEPTABLE. I’m writing this review to save someone the time, the money, their safety and not to purchase a vehicle at this dealership. More

This dealer is very hard to get anything done. First it was wheel lug nuts so swollen that they could not be removed. This is apparently a FORD system problem that is absolutely insane. My Escape came fr was wheel lug nuts so swollen that they could not be removed. This is apparently a FORD system problem that is absolutely insane. My Escape came from Calif where the humidity is much lower than Georgia. It took 2 months for the lug nuts to swell so much that the factory tools would not go on to remove them.. i am glad I caught this in my home and not roadside. Tidwell would do NOTHING except sell the same 2 part nuts that will swell again. The latest is the firmware update for the SYNC system and the map database.. I did not expect them to tell me anything except the versions of these system. Mt numerous phone calls to the service manager and a couple advisors were never returned. No effort was even made to respond to my questions. More

Came over two hours to "look" at a new F150, brought my trade with me as well, cleaned up, cause I wanted top dollar. So before I made the trek over from Alabama, I was put in touch with Ally, who happen t trade with me as well, cleaned up, cause I wanted top dollar. So before I made the trek over from Alabama, I was put in touch with Ally, who happen to be a rep at a call center in Texas, but was soon forwarded to Ty. Generally, I am not happy, because I do my due diligence researching who I want my sales agent to be, but it turned out great. Ty had the truck I was looking for in stock, just rolled off the truck a few days ago. But alas he had other options as well. So fast forward, I arrive at the dealership, and he comes out with a smile and a good handshake. He takes my keys, and turns it into the sales manager to value my trade. We take a look at the truck I came to see. Its loaded with a couple options I didn't expect, or really want, but also has some I was teetering on the edge of changing with my existing order for one I had previously placed in Alabama. I test drive it, side streets, highways, red lights, all off it. Great truck... but pull into the dealership and he tells me about another almost just like it in a different color... im listening. We go scope it out, I like this one too, black is a bit basic for me, but it has the longer bed, and no dealer add ons. I test drive it too with no hesitation from Ty. Just as helpful as can be. When im done we park them side by side and start comparing. I made a decision. Well here comes the numbers... the sales manager insults me by offering way less than book on my current truck, I demand my keys back, and Ty knows im upset. I throw a bit of attitude around, expressing my anger, and they rebuttal with a couple grand more. We hash out some more numbers, and we get to where I feel comfortable. Lets do the deal! Here come the long drawn out part, Ty works hard to get the paperwork together, documents signed, everything in order to be submitted to Ford Credit. The paperwork is almost more grueling than actually signing for the car. The sales manager comes back to me wanting money down, in this business I know everything can be negotiated. I rebuttal to him, offer lower cash down, and 45 mins later we are in the finance office finally signing paperwork. Deals can fall apart in F&I but he wasn't too pushy offering coverages, we declined, no more said. Ty helped clean the trade in out, move things over to our new truck, went and got us a quick bite to eat (thanks to Mr. Smith who offered) as everyone was getting hangry, and took a quick photo to add to his growing list of clients. He offered to help set up the Ford Pass, we were one step ahead of him, he thanked us for our business, I apologized for being the "jerk" I had to be earlier in the day, and we drove off the lot in our amazing 2021 F150. Thanks to Ty Davidson & Jeremy Smith. Your hospitality was outstanding. I deducted one star for the sales managers...cause well you know, they could have given me more for my trade. I overall recommend Jim Tidwell Ford for the purchase of a new or preowned vehicle. Go see Ty, and tell em I sent ya! More

They’ll offer cars for sale on their website and induce you to fill out a credit application thinking you’re reserving a vehicle. Then, once your credit has had a hard inquiry, they will tell you that veh you to fill out a credit application thinking you’re reserving a vehicle. Then, once your credit has had a hard inquiry, they will tell you that vehicle is sold and try to upsell you on more expensive vehicles. More

Worst dealership ever. If you are looking for a car, then never buy it form here. Our dealer name is Steve, he is so freaking mean and rude. We bought a car from here and it’s not even a month and there is s never buy it form here. Our dealer name is Steve, he is so freaking mean and rude. We bought a car from here and it’s not even a month and there is some issues with a car. We came here and he was like I can’t do anything, like xxx. More

Worst service I have ever had and I have been having my car serviced there every six months for many years. I called for and appointment because my car is up for service March 22. I spoke with a service car serviced there every six months for many years. I called for and appointment because my car is up for service March 22. I spoke with a service rep and he wanted to know who my last service rep was; I was there in September but I did not remember who the service rep was because I have a different one every time and it should be on record on my paper work. my car is leaking oil and i need it serviced. thank you for your no service. I can't wait until Late April to get my car serviced and because I don't know the name of my last service rep. I don"t know the name of the person I spoke with. More

DO NOT BUY A USED CAR HERE! Bought a three year old used car here. Car was in the shop 3 times in less than a week after I bought it. Once it even had to be towed there, because all the oil drained out. The car here. Car was in the shop 3 times in less than a week after I bought it. Once it even had to be towed there, because all the oil drained out. They fixed the oil and broke the air conditioner. Taking it somewhere else to be fixed. More

Worst service I have ever received from any dealership. I will never send my vehicle there for service again. They constantly lied about service being provided on vehicle. Managers never had a clue and never will never send my vehicle there for service again. They constantly lied about service being provided on vehicle. Managers never had a clue and never returned phone calls. So unprofessional on every level. More

DO NOT USE THE SERVICE CENTER HERE! We wish we had read the reviews before we took our diesel truck here. Read this review and heed the warning. Jim Tidwell had our truck for THREE weeks for a water pump r the reviews before we took our diesel truck here. Read this review and heed the warning. Jim Tidwell had our truck for THREE weeks for a water pump replacement and front brakes. We made the first available appointment on Saturday, 12/12 for a diagnostic for the water leak, to check alignment/popping noise on the left front side, and to check the brakes. Our service advisor Candace told us that no one would be able to look at our truck until Tuesday. We weren’t sure why we were able to schedule a Saturday appointment when we wouldn’t receive any service for two business days. At this point, we knew we would need a rental care which I had to ask about. She told us she would send us a service number for a discount on a rental car. She did not send this number and we weren’t able to track her down to get it until Monday which led us to have major commuting issues Monday and my husband having to take a day off just to get a rental car Tuesday. Absolute fiasco. Results from the diagnostic weren’t confirmed with us until Tuesday evening and we initiated work on Wednesday after a game of phone tag and looking for emails with estimates that weren’t sent when we were told they would be. At this time (12/16), they told us it wouldn’t be ready until after Christmas because they had to order the water pump. Fine, we said. We understood the holiday and that people would likely be on vacation. Fast forward to Saturday, 12/26, we expected to receive a call updating us about our car. No call. My husband finally called Monday, 12/28 in the afternoon and was told it wouldn’t be ready until Thursday- New Years Eve. No one had even started on the vehicle. I called and asked foe a manager and was told twice he would call me back by the end of the business day. I called at 6:40PM because I had received no call (they close at 7) and finally spoke with Mike. He gave me a lot of excuses for why the car hasn’t been started on and told me that at his previous dealership, it took 4-6 weeks to get a diesel fixed. WHAT? Who can be without a vehicle for 6 weeks? He did tell me that he would call me the next day. The next morning, he called an hour and a half later than he was supposed to and told me our mechanic was off that day and wouldn’t be able to start until Wednesday (cue the eye roll). He promised he would touch base with me later Wednesday afternoon...he never did. He called Thursday morning and said they were doing everything in their power to get it done that day. I called at 1:30 to check (since it’s New Year’s Eve and I knew people would leave early) and was told they would check with the technician and call me right back. They didn’t. I called at 3:00 and they told me it was done- but the brakes were not repaired. We were flabbergasted by this and confused but at this point, we didn’t trust them to have our truck a second longer. We got the price over the phone (I even had the service advisor repeat it to me) and drove to pick it up. We arrive and are told the front brakes were indeed replaced and given a price that was $1000 more than we were on the phone (but to be fair, similar to our original quote). We asked for Mike and he was immediately defensive saying that he told me he would call me when it was done, clearly upset that I had already called twice and spoken to other people- because I was unable to reach his direct line. He insinuated that I was lying about the price I was given over the phone (e.g, “no one would’ve told you that.”). We were absolutely furious. He also acted like he was doing us a favor because he pushed us in front of a customer that just bought a truck from them in November. Clearly we weren’t a priority because our truck was purchased at another dealership. He finally gave us a discount because we had already spent hundreds on a rental car, but truthfully there is no way we would EVER return here. It’s 19 days later and we have our truck back. Go to another dealership that values your business, communicates well, and doesn’t call you a liar. More

Do yourself a favor and find a different servicing dealer, even if it means driving a little further. I was having an issue with my Expedition's alarm going off by itself. I called the dealer close dealer, even if it means driving a little further. I was having an issue with my Expedition's alarm going off by itself. I called the dealer closest to me, but they were booked up for the next few days. When I called Jim Tidwell Ford I was told they had appointments as early as 11:30 today. I explicitly asked if that meant they could actually get my vehicle in for diagnosis today, not just get me there to drop off my vehicle. I was told "yes", my vehicle would be diagnosed today by a technician. I arrived on time and immediately and was greeted by what I thought was a service writer. Then, after telling him why I was there, I was told I needed to have a different type of writer for my issue. He asked me to go into the building and speak with a service advisor inside. The problem was the people inside weren't service advisors. The representative inside told me she'd have to locate a service advisor for me. What? That made no sense. After waiting there for five minutes, while she literally did nothing, I asked where the service advisor was. At that point she said "let me go find one". Honestly, I was at a loss why she didn't do that in the first place. When she finally located an advisor I was asked to step to the other end of the service lane to speak with her. I described my problem and she stated it would be about 24 hours before it could be diagnosed. Already irritated by the lack of professionalism I'd experienced so far, I told her that was absolutely unacceptable. I had arranged for someone to pick me up at the dealership and had driven more than twenty minutes to get there because I was assured my vehicle would be diagnosed today. She told me their service appointments are set by a third party call center that has no idea what their service availability is on any given day. I told her I didn't care, they still represent Jim Tidwell Ford. At that point she said she didn't want to argue, she'd get the service manager. Eventually the service manager came to speak with me. I explained both my vehicle issue and the problem I had with being lied to by the call center to set the service appointment. I didn't appreciate rearranging my day and inconveniencing my wife to come pick me up when they obviously had no ability to get my vehicle diagnosed the same day. He immediately defaulted to the position that electrical problems can sometimes take days to diagnose plus whatever time it take to order parts. He made no attempt to assure me my vehicle would get diagnosed today as promised. Nor did he make any attempt to try to help the situation. Service departments like Jim Tidwell Ford's are why so many customers loathe the experience of dropping their vehicle off for service at the dealership. They assume, even if your mad, you'll just feel you have no choice and put up with their nonsense. I took my keys and left the dealership. I won't darken their doors again after this incredibly poor customer care. More