Jim Tidwell Ford

Disappointed with the service department. I'm on my 4th Ford. My wife's explorer had a recall so I set up an appointment. I was planning on leaving my wife's car there all day to replace t I'm on my 4th Ford. My wife's explorer had a recall so I set up an appointment. I was planning on leaving my wife's car there all day to replace the roof rack. I assumed that when I made the appointment and received the confirmation, they knew I was coming. I was informed that the scheduling department is not local and means nothing. This was a Friday. I was told that If I left her car over the weekend they could maybe get to it by Tuesday. Absolutely not. Very disappointed. More

I purchased a 2021 Ford Explorer a year ago, and my AC is already broken! Takes several days for them to even diagnose what’s wrong with your car, the service underwriters don’t know the difference between a already broken! Takes several days for them to even diagnose what’s wrong with your car, the service underwriters don’t know the difference between an engine and a tail light, and everyone at this dealership is flustered and confused. We weren’t offered a car rental until we got the General Manager involved, and our service writer Johnny has absolutely no service or communication skills. They told us they couldn’t find the source of the AC leak, so they suggested we pick it up broken, drive it around with the AC charge, and come back when it breaks again (what?). Expect to follow up with them yourself about what’s going on, when your car will be done, etc. Don’t expect a clear explanation of the work performed or a genuine smile from staff (the smiles are only located in the sales department). Currently taking bets on how long my AC stays cold and looking for suggestions for reliable SUVs. [UPDATE: Jim Tidwell Ford has made absolutely no attempts to discuss my complaints or right their wrongs. They sent me a general customer service email that is obviously a canned response. No phone call or sincere apology about my brand new vehicle not actually being repaired by their service team. STAY AWAY FROM JIM TIDWELL FORD. They do not care about your business, their products, or the customer experience] More

Should a 2016 vehicle with 42,000, normally driven miles need a $2300 repair for the front struts? Is it possible when that same car needed it’s motor replaced over a factory defect (performed at this d need a $2300 repair for the front struts? Is it possible when that same car needed it’s motor replaced over a factory defect (performed at this dealership under warranty) that the subframe, transmission, wheels and struts were involved in the removal process? Is it possible, considering that a CV axle was damaged in this repair process and had to be replaced, that after replacing the motor, something could easily be missed, not tightened or become loose or damaged and need repair? Like the struts? Should that be covered by the 1 year/10,000 mile warranty given by Ford after the motor replacement? Jim Tidwell Ford doesn’t think so and on top of not doing anything, they’ll charge you $170 for it. They only replaced the motor because the problem is too big to ignore. (Google 2.0 eco boost coolant in combustion chamber and save yourself some heartache) After that, it’s stereotypical dealership behavior. They have no integrity and don’t deserve anyones business. More

My 2011 Raptor started making an ticking sound. I took the truck in and requested a diagnostic. The advisor contacted me and explained that the truck would need a new engine. I told them the sound I took the truck in and requested a diagnostic. The advisor contacted me and explained that the truck would need a new engine. I told them the sound seemed like a valve train noise and the advisor ensured me the tech said it was a bottom end noise and engine was ruined. I picked the truck up with out having the new engine installed. I just completed fixing the engine noise myself. It required a $30 lifter. How did the tech determine the noise was coming from the bottom end? They quoted me over $12,000 for a new engine and it cost $30 and three hours of my time to install part! Is this the normal outcome of having a vehicle diagnostic performed there? The tech that worked on my truck needs to go back to school of find a different career. I even stated during drop off that the noise was a valve train noise coming from the left valve cover. The tech didn’t even pull the valve cover before requesting a new engine. Unacceptable! More

After calling three times to discuss a simple issue on my Ford and being put on extended hold, I resorted to calling The Ford Motor Company to file a formal complaint. The Ford Motor Company representatives Ford and being put on extended hold, I resorted to calling The Ford Motor Company to file a formal complaint. The Ford Motor Company representatives were very professional and resolved my issue over the phone. Tidwell had told me to bring it in for a 72 hour diagnostic service and said it could cost approx. $800. to repair without getting any specific details of my issue. The telephone representatives in their service department need additional training in customer service. This experience made me question ever buying my car from them initially. More

I have a 2021 F-150 with an extended service plan. I have 3 recalls on the truck and was have already had it in to the service center for a grinding noise and told they would order a part. 6 months la I have 3 recalls on the truck and was have already had it in to the service center for a grinding noise and told they would order a part. 6 months later, they have no record of this. They told me they would not make me an appointment and hung up on me. This is after leaving a message the day before and not getting a call back. Jim Tidwell is continuing to go down hill. More

I ordered and purchased a 2022 Mustang Mach-E Premium from Jim Tidwell Ford and was really happy with team: Oscar Mora, Davian McEwan, and Jeremy Smith. They were extremely professional, responsive, and from Jim Tidwell Ford and was really happy with team: Oscar Mora, Davian McEwan, and Jeremy Smith. They were extremely professional, responsive, and didn't play any games. Before ordering I researched all the Atlanta Ford dealers and read this message from Jim Tidwell's General Manager Jeremy Smith, "If you’re not happy with us for any reason, I invite you to call me, personally. I guarantee to make it right and make you happy." Jeremy very promptly answered all my questions before and after I placed my order. There were no gotchas or surprises and, true to his word, I am very happy. The Mustang Mach-E is amazing. This was my first Ford and it was a great experience. I'll be back to Jim Tidwell Ford for my next purchase. More

Yet another disappointing experience with this very poorly managed service department. Called the service line explaining that I needed a new key for my Ford Van. Asked if I needed an appointment was poorly managed service department. Called the service line explaining that I needed a new key for my Ford Van. Asked if I needed an appointment was told yes. I said fine and set one up and asked if I could wait for it. They said sure. I walked into the service office and no one looked up to greet me or offer help. There were six advisors just sitting there. I approached one and explained what I needed. Her response is that I would have to leave the vehicle. I protested saying I was told I could wait. She said she would have to ask the "shop foreman". She finally returned and said we could, but it would be at least 4 hours. Wow! We left of course. Never again will I use this dealer. More

Worst customer service. No call back to tell me status of diagnostics and repair. Unbelievable. No call back to tell me status of diagnostics and repair. Unbelievable. More

I am not paying 5000. 00 over factory price on a maverick. I am buying a Honda Ridgeline. Thanks Mike. 00 over factory price on a maverick. I am buying a Honda Ridgeline. Thanks Mike. More