Jim Tidwell Ford

I would like to file a complaint against Jim Tidwell Ford’s service department. It seems to me they are using extortion practices to have preventive maintenance (PM) work done. December 5, 2022 was m Ford’s service department. It seems to me they are using extortion practices to have preventive maintenance (PM) work done. December 5, 2022 was my first and only visit to have routine PM work done on my 2007 F150 truck. It started out odd that my service advisor immediately was bragging about forcing customers to sign waivers to have their oil changed. I asked to have the oil changed, tires rotated, and transmission fluid changed. The service manager said I would have to sign a waiver to have my transmission fluid changed if I did not provide documentation of it being changed in the last 60k miles. He said in his 30 yr experience if he changed it then the transmission would be bad. A. Since when is it a prerequisite to have previous PM documentation to have PM work done? There is nothing documented by Ford anywhere for this. B. I am the original owner with the maintenance manual for this truck. It does not require the frequency mandated by the service manager for transmission fluid changes. It has been well maintained. C. I will not waive my rights to have PM work done. I have had a Pontiac shop leave a shop rag under the intake manifold before – I am not giving away my rights to a strong-armed service manager nor should anyone else. D. I had the transmission fluid changed at another shop after having to take more time off from work and arrange additional transportation. After several hundred miles the transmission is doing fine. The service manager is not as all knowing as he thinks he is. E. I could have generated a fake transmission fluid service change document, but that would be as immoral and unethical as the practices used at this service shop. More

Shady dealership. Came in to sell my Ford Maverick to these guys. After signing all the paper work, bill of sale, payoff etc...Booked my ride home and they running out Came in to sell my Ford Maverick to these guys. After signing all the paper work, bill of sale, payoff etc...Booked my ride home and they running out telling me they couldn't honor the purchase agreement that I just signed. Made up some excuse that the GM messed up on the appraisal value. Well, I had to cancel Lyft and was charged for that plus they breached the contract that I just signed. Stay away from these guys. I'm sure going to seek legal action. More

I am sitting in the waiting room now. I had a 10:00 am appointment. It took about 5 minutes for anyone to greet me. Then I was told it would be around 12:00 pm when they should be done fo I had a 10:00 am appointment. It took about 5 minutes for anyone to greet me. Then I was told it would be around 12:00 pm when they should be done for an oil change and tire rotation. I stayed because of time already spent driving over here but I will not come back. More

I was not pleased. ..hate to say. Walked in and no one greeted me. Stood there for about 5 minutes until someone said "Good morning, how may I help you". I was told that ..hate to say. Walked in and no one greeted me. Stood there for about 5 minutes until someone said "Good morning, how may I help you". I was told that I would get a phone call about my vehicle. After two days of keeping it, I had to call and request to speak with a service manager. $480 something dollars later, seemed like I was rushed to pick up my car. I say this only because the reception I received a cold welcome, and it seem as if I was rushed to "get the heck out". More

As usual it was a great experience with the service department. In and out in no time. department. In and out in no time. More

The service advisors were great. They were welcoming in my experience. However... The quality of service isn't the best. I took my Mustang GT in for an oil change and noticed it w They were welcoming in my experience. However... The quality of service isn't the best. I took my Mustang GT in for an oil change and noticed it was leaking oil a month later. I took it to another Ford Service Center, where they discovered that the oil filter had been installed incorrectly in the housing. The mechanic appeared to struggle/rush to get it in there. It cost me $300 to replace the filter, oil, and have them repair the damaged housing. I called the service manager four times and he never returned any of my calls. More

Never answered my questions. I got what seemed to be robo response from 2 people but still no answers. Took my business elsewhere. I got what seemed to be robo response from 2 people but still no answers. Took my business elsewhere. More

Thank you Jim Tidwell Ford. .I would like to start off by thanking DeShawn Hardnick for calling me and giving the opportunity to buy the EXACT truck I've been looking for since M .I would like to start off by thanking DeShawn Hardnick for calling me and giving the opportunity to buy the EXACT truck I've been looking for since March 2022.. hes a class act...Then I would like too thank Mike Shisavan in finance for making the deal go so smoothly and efficient but rapid..then there's Jay Parker the sales manager...Jay made me feel as I was part of the family at Tidwell Ford...Jay made the transition of my trade-in and new truck swap super easy as I live over 400 miles away..thank you Jay...and for anyone reading this, the deal was done on a Thursday and was in my new truck on Friday noontime...yall ROCK in Georgia my new friends...THANK YOU GUYS!!!! Call Tidwell Ford..... Jarrod.. More

management of service dept. is poor. I was told to come in on a Saturday by scheduling team for a recall item. I asked them to make sure part was in stock and could be done on is poor. I was told to come in on a Saturday by scheduling team for a recall item. I asked them to make sure part was in stock and could be done on sat. She said yes. Got up bright and early on my day off at peak of high gas prices to go to dealer . Git there and was informed they don't do recall jobs on Saturday. Sent an email why this happened and what i could expect to get it taken care of and never heard back. Woman at service dept. said if I brought during week it would be handled. This time i decided to set up appt on line for oil change and recall item. In comments section I asked if it can be confirmed that part was still in stock and that it could be done and to please reply and confirm Day before appt I still had not heard a thing. I called service dept. and was told any recall would need a few weeks ahead of time to be scheduled out. ( despite being told to just bring it in during week and it would be handled). So you cant get work done online or by calling or expect a response. Time to try a different ford dealer for this stuff, More

I got my 21 Ford Edge oil changed on Saturday July 9, 2022. When I got home I lifted the hood to find oil sprayed all over my engine bay, the underside of my hood, windshield wipers and the lower part of 2022. When I got home I lifted the hood to find oil sprayed all over my engine bay, the underside of my hood, windshield wipers and the lower part of my windshield. I called and left a message for the Service manager Mr. Sims. When he returned my call and I explained what happened, all he would do is apologize. I decided to look at my dash cam video this morning. This dash cam records continuously even when parked. I can see my car being driven into the service bay, the tech lifting the hood and then there is a 30 minute gap in the video while the oil change is supposedly being done. (The ONLY way there would be a gap in the video sequence is if someone disconnected the power to my dash cam). When the video resumes there are three techs standing there, one of them is laughing and one of them is casually wiping stuff around my engine while staring directly at the camera. I wish I had the microphone turned on, I would have loved to hear what they were saying. I will never go back To Tidwell Ford again for any kind of service! More