Jim Tidwell Ford

My experience was great, car was finished on time as promised, thanks Candace. Awesome job promised, thanks Candace. Awesome job More

Knowledgeable, courteous and fast service/. Justin Armstrong was very helpful. Would recommend this dealership to others. Justin Armstrong was very helpful. Would recommend this dealership to others. More

We made an appointment to have the 60000 mile service performed. My wife brought the truck in and let them know she was waiting on it. After 2.5 hrs she went to check on the status. The service dept c performed. My wife brought the truck in and let them know she was waiting on it. After 2.5 hrs she went to check on the status. The service dept checked and realized that the vehicle hadn’t been picked up off the dashboard and the service had not yet begun. She informed them that she had a Dr appt at 1:30 and no way of getting there. They arranged for transportation. When she returned from the appt the Service writer was at lunch and not left any information for a backup so she had to waste more time waiting on him before she could leave. This morning I called to discuss the situation with Josh Bass before I completed this survey. It’s been 4+ hours and no return call from Mr Bass. Lost time is one thing you can never recover. We bought our truck from Jim Tidwell but from this experience they don’t appreciate that nor respect our time! More

The customer service with the guy at the counter was good. It’s just that there’s a disconnect between the shop and the service rep being told what items are completed because every time I called in to good. It’s just that there’s a disconnect between the shop and the service rep being told what items are completed because every time I called in to ask what items have been done and what are we waiting for, unfortunately, he had no idea what was done to the vehicle. More

Nice facility, considerate staff. Lounge area is spacious. A few massage chairs would be nice with a time limit so everyone could have 10 minutes. Lol Lounge area is spacious. A few massage chairs would be nice with a time limit so everyone could have 10 minutes. Lol More

Justin the service advisor was incredibly helpful with getting through the process of reporting the warranty claim and ensured I left with a well repaired vehicle. getting through the process of reporting the warranty claim and ensured I left with a well repaired vehicle. More

Took vehicle in for routine service and a light replacement. Outstanding job by the entire service team! I appreciate it. replacement. Outstanding job by the entire service team! I appreciate it. More

Quick and professional service at reasonable prices. Clean facilities and a very friendly and helpful staff. Clean facilities and a very friendly and helpful staff. More

Responsive, courteous, progressional. I had a big repair. I was given a step-by-step process an estimated time of completion that met my expectation. I had a big repair. I was given a step-by-step process an estimated time of completion that met my expectation. More

I had an absolutely outstanding experience at [Dealership Name]! From start to finish, the service team went above and beyond to ensure my vehicle was taken care of efficiently and professionally. Name]! From start to finish, the service team went above and beyond to ensure my vehicle was taken care of efficiently and professionally. More