Jim Tidwell Ford

Sandi In service was very friendly, helpful and accommodating. However, I’m disappointed with the service technician/mechanic who worked on the car. I found the oil dipstick laying horizontally on accommodating. However, I’m disappointed with the service technician/mechanic who worked on the car. I found the oil dipstick laying horizontally on top of the engine instead of the tube where it should have been inserted. It was a good thing I looked under the hood after picking up the car. I’m also disappointed with the Ford Motor Company for poor quality with their engines. My 2018 Explorer had less than 50K miles and I needed a new engine mount and timing gear cover gasket…totally unacceptable! It was a good thing I purchased the extended premium warranty package which saved me approximately 4-5K dollars. More

If I could go lower I would! ! They tried tontake advantage of my 21 year old son...luckily we got car away from them before there was a $179 charge for a diagnosis...on a RECALL! ! They tried tontake advantage of my 21 year old son...luckily we got car away from them before there was a $179 charge for a diagnosis...on a RECALL!! Promised car back same day..but 4 days later..they had not even looked at car..and said they may not get to it until next week. So forget this charge...they wanted us to keep car there for two weeks do it could stay in a "cue" They let me take my sons car without a signature or an ID...so do they really care? Hey Josh..your invoice says to call prior to survey if not giving you a five...you are the reason I went from a two to a 1...wish there was a zero...your lack of care and concern shows why your ranking is is so low!! More

Took care of my issue but Ford motor company is refusing to own up to a dangerous problem regarding suspension defects on my model. Repairs are already up to 7500 in the last 8 months. They refused to cover to own up to a dangerous problem regarding suspension defects on my model. Repairs are already up to 7500 in the last 8 months. They refused to cover any of it. After 15 years of owning fords, it’s time to hang up the hat. I’ll be moving to GMC or Chevy to see if they value their customers more. More

A very efficient dealership. The service and knowledge was excellent. The product delivered was great The service and knowledge was excellent. The product delivered was great More

I was communicated with very well. The service was great as it always is. I will be returning. The service was great as it always is. I will be returning. More

Great experience with the service department at Tidwell. They changed some tires on my Tesla. The service advisor Caleb did a great job with check in and keeping me updated throughout the repair. GM Jeremy They changed some tires on my Tesla. The service advisor Caleb did a great job with check in and keeping me updated throughout the repair. GM Jeremy Smith does a great job with the team over there. Will be back! More

Nice customer service , clean facility, using this place for over a year and always is a pleasure to have my car mantenance here. for over a year and always is a pleasure to have my car mantenance here. More

Streetman went above and beyond to make sure my truck was taken care of. He provided excellent customer service and kept me informed about the progress of service. Finally, he gave me a discount that all cus taken care of. He provided excellent customer service and kept me informed about the progress of service. Finally, he gave me a discount that all customers wish to get! I recommend JimTidwell Ford Dealership to any one looking for maintainance services and sales!!! More

Great service provided in a timely manner. Would recommend this service representative to others without reservations. Would recommend this service representative to others without reservations. More

I purchased a used Ford Ranger from this dealership and couldn't be more pleased with the outcome. They were extremely responsive and sent all the information as quickly as possible. Given I lived 2 hours couldn't be more pleased with the outcome. They were extremely responsive and sent all the information as quickly as possible. Given I lived 2 hours away, they ensured I was happy, in-and-out quickly, and had the vehicle 100% ready upon arrival. VC was my sales rep and he was excellent to work with. The Finance dept rep broke a land speed record in processing the transaction. This dealership is an asset to Kennesaw. Thanks! More