Jim Tidwell Ford

Adequate. No issues. Not especially welcoming. I prefer the Toyota service department. Toyota is welcoming, personal and much more customer oriented. The whole No issues. Not especially welcoming. I prefer the Toyota service department. Toyota is welcoming, personal and much more customer oriented. The whole Ford set up is lacking. No one to greet or assist you when you pull in. You have to find a door and stand in line and wait till some one notices or is able to assist you. Toyota you pull straight up to a service adviser they immediately great you are more personable and welcoming. With ford it feels like your troubling the folks. Like I said, adequate. More

Kelsey was every bit the best advisor I’ve had at Jim Tidwell. The experience was flawless Tidwell. The experience was flawless More

Michael Gregg was awesome. Totally chill. No pressure. Polite and professional. Everyone there acknowledged me with a minimum of a smile nod or hello. Great experience! Totally chill. No pressure. Polite and professional. Everyone there acknowledged me with a minimum of a smile nod or hello. Great experience! More

Nice facility; friendly staff. My truck recall was fixed, and the oil pan replacement looks clean. Good work everyone! The original estimate was higher than I could afford and with My truck recall was fixed, and the oil pan replacement looks clean. Good work everyone! The original estimate was higher than I could afford and with little negotiation this team worked with me on a fair price and now my truck is repaired. Thank you More

Purchased my car from this dealership and they provide great service when needed. It's a clean and efficient facility and they do a great job keeping you informed of what's happening with vehicle mainten great service when needed. It's a clean and efficient facility and they do a great job keeping you informed of what's happening with vehicle maintenance. More

Had a great experience with Zachary with test driving a Ford F150 Lightning, answering my questions, negotiating the lease, and making the car buying process a seamless, hassle free experience. Ford F150 Lightning, answering my questions, negotiating the lease, and making the car buying process a seamless, hassle free experience. More

Great experience, followed up at least twice a day, cared about making everything as smooth, as possible. Delivered on everything that was promised!! about making everything as smooth, as possible. Delivered on everything that was promised!! More

Easy to deal with! They were punctual and listened to the issues. Then delivered the car back to us. They were punctual and listened to the issues. Then delivered the car back to us. More

Very customer focussed and friendly. I had a good experience and would use them again. I had a good experience and would use them again. More

When I called to make an appointment, I was able to get right in. Service advisor knew what the issues were. The car was fixed promptly. right in. Service advisor knew what the issues were. The car was fixed promptly. More