Jim Tidwell Ford

My service advisor truly wasn’t any help. Didn’t return calls when I called and left messages, didn’t respond to emails. This was the second time I brought my vehicle there and wasn’t happy w Didn’t return calls when I called and left messages, didn’t respond to emails. This was the second time I brought my vehicle there and wasn’t happy with my service. More

Josh Bass is a phenomenal service manager. He took the time to explain to us what was going on with our daughter’s truck ( 2013 F150 Ecoboost). We have learned a lot about this vehicle, what He took the time to explain to us what was going on with our daughter’s truck ( 2013 F150 Ecoboost). We have learned a lot about this vehicle, what to expect as well best practices to ensure a long lifespan for this truck. Josh answered the phone and/or called us back every single time! We were very nervous at first and wasn’t certain of the outcome but it was excellent customer service and communication that helped us through the whole process. Excellent customer service is a rarity nowadays but Josh provided just that. To be completely honest, he’s the reason we will continue to come to Jim Tidwell to service our vehicles. More

Amazing customer service. Special thank you to Jessica, I truly appreciate her communicating what was needed during our visit. Special thank you to Jessica, I truly appreciate her communicating what was needed during our visit. More

Only good things to say about my service and the communication from the Service Department throughout the process. It's nice to be able to text the advisor and receive a real-time response! communication from the Service Department throughout the process. It's nice to be able to text the advisor and receive a real-time response! More

As always, they were ready for me when I arrived for my appointment and completed the work quickly. appointment and completed the work quickly. More

Great experience at the dealership. Awesome customer service. Good communication with customer. I am well pleased with this location. Awesome customer service. Good communication with customer. I am well pleased with this location. More

Your people were extremely helpful when other way to accommodate us as best they could wonderful wonderful they were all just great people accommodate us as best they could wonderful wonderful they were all just great people More

Justin was great. The tech evaluated the problem and came up with the solution that so far seems to be working. The tech evaluated the problem and came up with the solution that so far seems to be working. More

Great service! !! Friendly associate helped and kept me informed. He also let me know the issues I should look into. !! Friendly associate helped and kept me informed. He also let me know the issues I should look into. More

My experience was great, car was finished on time as promised, thanks Candace. Awesome job promised, thanks Candace. Awesome job More