Jim Tidwell Ford

Made a reservation for maintenance and arrived on time. They took my truck right away and it was ready in less than 2 hours. They kept me informed by text which was nice. The service agent had my records a They took my truck right away and it was ready in less than 2 hours. They kept me informed by text which was nice. The service agent had my records and I had enough points to cover everything! Awesome service! More

The customer service agent was very helpful and personable and answered all my questions even a question regarding a different issue having nothing to do with the reason for my visit. Nes the agent personable and answered all my questions even a question regarding a different issue having nothing to do with the reason for my visit. Nes the agent was great he is a keeper. More

Service never fails to be slow. Focus is getting you in and not out. Needs focus Focus is getting you in and not out. Needs focus More

Jeremy, the GM! Josh, the Service Director! Johnny, the Service Writer! An awesome group of guys and ones who will take great care of you! We’re very appreciativ Josh, the Service Director! Johnny, the Service Writer! An awesome group of guys and ones who will take great care of you! We’re very appreciative of their help and taking great care of our Bronco. More

Service was excellent. I will be returning to have more service on.my vehicle. I will strongly recommend Tidwell Ford to my friends.. I will be returning to have more service on.my vehicle. I will strongly recommend Tidwell Ford to my friends.. More

Tidwell is the most professional dealership I have ever used. The staff are extremely polite and helpfully. I have confidence in their abilities and trust them implicitly. used. The staff are extremely polite and helpfully. I have confidence in their abilities and trust them implicitly. More

Called service department to arrange for programming a smart key. Service department said they would have to transfer me to the parts department. Parts department said they don't do the programming, th smart key. Service department said they would have to transfer me to the parts department. Parts department said they don't do the programming, they would have to transfer me to service. Finally, went down in person and talked to service writer. He said he would have to check with parts department for key availability. Twenty minutes later (other service reps saw that I was waiting and several asked if they could help me.) the first rep finally returned and I made the appointment for the following morning at 7:45 a.m. I arrived at 7:30 and 3 hours later at 10:45 I asked about the status of my job and was told they would check. About 10 minutes later the service rep came in and said my car was waiting outside. It took 3 hours to program a smart key and change the oil. I strongly suspect that the work was completed earlier and I was left sitting in the waiting room. More

Service department under promises and over delivers. Candice(?) made it easy to get in and out at least an hour sooner than expected. Candice(?) made it easy to get in and out at least an hour sooner than expected. More

If you need anything serviced on your vehicle Jonny is the man to talk to! Very straight forward & does a great job with updates the man to talk to! Very straight forward & does a great job with updates More

They always made sure I knew what was going on and what was best and worst case scenarios. They give me updates about what to keep an eye on in the future. Made sure I was taken care of for any inconvenien was best and worst case scenarios. They give me updates about what to keep an eye on in the future. Made sure I was taken care of for any inconvenience that happened. Honestly best experience at a dealership. More