Jim Tidwell Ford

Very happy with the service that I received from the body shop. Alex kept me informed about my repair the entire time. I didn't want to file an insurance claim so the estimator Michelle gave me a fair repair shop. Alex kept me informed about my repair the entire time. I didn't want to file an insurance claim so the estimator Michelle gave me a fair repair estimate and even saved me a couple hundred dollars by repairing my bumper instead of replacing it like the other body shops I received quotes from wanted to do. I will continue doing business with Tidwell Ford. Excellent work and Great employees. More

I came to Tidwell Ford because I was disappointed with another Ford dealerships service department. Unfortunately, this was worse. The service representative who went by the name of Cxxxx was absolutely u another Ford dealerships service department. Unfortunately, this was worse. The service representative who went by the name of Cxxxx was absolutely useless. He never communicated anything to me unless I called him. He immediately would put me on hold for five minutes and gave me no information. He had my car for five days to inspect my transmission and perform an oil change. Five days. I had to demand my car be done in two hours because that’s when I was coming to pick it up. I contacted the service director Josh Bass, and he was spectacular. He understood the problem and immediately remedied it to my complete satisfaction. I can only hope the other service representatives work better than the one I had. More

As always, I had a very positive experience having my car serviced. My service advisor took care of all the details and kept me updated. serviced. My service advisor took care of all the details and kept me updated. More

I had to take my F150 platinum in due to the engine light coming on again, this is the second time in two months the same code has appeared. Although the truck is under warranty and they have the parts in st coming on again, this is the second time in two months the same code has appeared. Although the truck is under warranty and they have the parts in stock, it has been three weeks and I still don’t have a date on when it will be schedule for service. More

Best timely customer service I have had in awhile very supportive. I will be returning for my next service. supportive. I will be returning for my next service. More

Got my car serviced, alignment and new tires. Shop Foreman, mechanics all very professional and helpful. Shop Foreman, mechanics all very professional and helpful. More

I can’t stress how blessed I am to have went to Jim Tidwell today, Buck you’re the man!!! You & your boss forgot her name my apologizes but you both are my angels today. Completely understood my situat Tidwell today, Buck you’re the man!!! You & your boss forgot her name my apologizes but you both are my angels today. Completely understood my situation & did everything in their power to take care of me & they did. I can’t stress enough how appreciative I am for you both & I love my new car THANK YOU!!!! More

My experience has always been great at this dealership. Service department is always professional and they keep their appointments on time. Worth waiting for my car. Service department is always professional and they keep their appointments on time. Worth waiting for my car. More

The team here is superb very customer savvy and friendly experience. They were quick with servicing my Vehicle and got me in and out quickly. experience. They were quick with servicing my Vehicle and got me in and out quickly. More

We get great service here & our service rep, Caleb was great. Work was completed quickly. great. Work was completed quickly. More