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Jim Tidwell Ford

Kennesaw, GA

4.6
759 Reviews

2205 Barrett Lakes Blvd

Kennesaw, GA

30144

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Showing 759 reviews

June 17, 2024

Service advisor Candace was extremely professional. She was a delight and full of Awesomeness. Many Thanks More

by eacoverson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candace Waterman
Jun 18, 2024 -

Jim Tidwell Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Tidwell Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 17, 2024

Very expensive repair bill. No communications on status despite promising updates.. Slow response for the repair. Very disappointed in this service department. More

by Noy Happy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris
Jun 20, 2024 -

Jim Tidwell Ford responded

Noy Happy, Thank you for bringing these issues to my attention. I'm truly sorry to hear about your recent service experience, especially regarding the lack of communication and the cost of your repair. Please reach out to me at your earliest convenience so we can discuss this further and work to regain your trust as a valued customer. I look forward to speaking with you and finding a solution. Thank you, Jeremy Smith General Manager jsmith@group1auto.com

June 15, 2024

Service advisor Johnny is great. Provides ample education on what is wrong with the car and how to resolve. More

by nick_dikin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny Streetman
Jun 16, 2024 -

Jim Tidwell Ford responded

Hello, we're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care!

June 14, 2024

I purchased a new maverick that has had issues with the radiator, the dealership is putting the liability for this damage on me and wants me to pay 1500 for a $750 repair. They are disingenuous and I would More

by Chamberscooper1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
None
Jun 15, 2024 -

Jim Tidwell Ford responded

I appreciate you taking the time to let me know about this issue. I would like to understand more about this situation and regain your trust as a valued customer. Please reach out to me at your earliest convenience so we can discuss this further. I look forward to the opportunity to speak with you and find a solution. Thank you, Jeremy Smith General Manager jsmith@group1auto.com

June 14, 2024

The were very informative on letting me know the issues and quick to get my vehicle back to me. More

by Ambersharp300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chis Terry
Jun 16, 2024 -

Jim Tidwell Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Tidwell Ford! Thank you, and have a fantastic day!

June 13, 2024

So far my new Lexus purchase has been great. Ty Davidson made it fast and easy to get the car I wanted and to make the process faster than I had expected. I will be returning for more new vehicl More

by Donny Hammonds
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ty Davidson, Jamie manager and the finance manager was great too!
Jun 14, 2024 -

Jim Tidwell Ford responded

Hi Donny, thank you for taking the time to leave a review for us at Jim Tidwell Ford. We're happy we could meet your expectations! We can't wait to see you again, have a great day.

June 12, 2024

It's the only dealer that has dpne my oil changes, etc since I purchased my 2001 F150 from the dealer in August 2001. More

by Satisfied
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Terry
Jun 14, 2024 -

Jim Tidwell Ford responded

Hello, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 12, 2024

Chris Terry was my service advisor and he made this the best service experience I have ever had at a dealership. Give Chris a raise! More

by Jason.spires
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Terry
Jun 14, 2024 -

Jim Tidwell Ford responded

Hello Jason, we're happy you found Chris to be so supportive during your experience here at Jim Tidwell Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 10, 2024

Great service advisor on my last trip. Good experience. Timely service. Service advisor Jonny Streetman. Thank you. More

by Fred Bennett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny Streetman
Jun 11, 2024 -

Jim Tidwell Ford responded

Hi Fred, we are very happy Jonny Streetman could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 10, 2024

We were driving through town and our expedition broke down on the interstate. We limped to the dealership. The service department worked us in and got us back on the road. This was a Friday before a holi More

by jakeverstraete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Sharp
Jun 12, 2024 -

Jim Tidwell Ford responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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