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Jim Tidwell Ford

Kennesaw, GA

Overview
Reviews
Vehicles
4.6
597 Reviews
Call Dealership (770) 427-5531

2205 Barrett Lakes Blvd

Kennesaw, GA

30144

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Showing 597 reviews

November 25, 2023

Great service and quick turn around. My ford hasn’t been anywhere but here for service. More

by andrew.bailey84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny Streetman
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Nov 28, 2023 -

Jim Tidwell Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 25, 2023

They have provided great service to me since 1992 when I bought my first Ford from them. I am very satisfied with the service and the personnel. More

by hollidayharold
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Patrick Smith
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Nov 29, 2023 -

Jim Tidwell Ford responded

That's incredibly impressive loyalty to Jim Tidwell Ford since 1992! It's fantastic to hear that you've had consistently great service and satisfaction over the years with both the service and personnel. Long-term relationships like this really speak volumes about the quality of service and care provided. Thank you for your loyalty and your business!

November 25, 2023

Michael guitarr was the best service agent he took good care of my vehicle and service needs. Always kind and courteous and go above and beyond.Nurse at CVS Minute Clinic. More

by michelle
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Michael Guitarr
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Nov 30, 2023 -

Jim Tidwell Ford responded

It's wonderful to hear that Michael provided such exceptional service and care for your vehicle's needs! Service agents who go above and beyond, displaying kindness and courtesy, truly make a difference in the overall experience. Thank you for your business!

November 24, 2023

Handled routine maintenance well and in a reasonable amount of time while I waited. Happy More

by Keith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny
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Nov 28, 2023 -

Jim Tidwell Ford responded

That's great to hear! Efficient and well-handled routine maintenance can make a big difference, especially when you're able to wait and have everything completed in a reasonable timeframe. Thank you for your business!

November 23, 2023

Courtney in service was fantastic. Very helpful, informative, and kept us informed. My wife was very pleased with the way Courtney treated her during her visit. More

by Tom.B
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Courtney
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Nov 29, 2023 -

Jim Tidwell Ford responded

It's wonderful to hear about your positive experience with Courtney in the service department! Providing helpful information and keeping customers informed can truly make a difference in the service experience. It's great that Courtney's treatment of your wife left a positive impression. Thank you for your business!

November 17, 2023

The work was done on time as promised and on short notice. The employees are courteous. More

by douglasmaire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny Streetman
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Nov 21, 2023 -

Jim Tidwell Ford responded

We are thrilled to hear that you had a prompt and courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 15, 2023

Very professional they let me know of any problems that I had and showed me pictures so I would highly recommend everyone using them. More

by KP
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Michael Guittar, Angelina Gonzalez
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Nov 16, 2023 -

Jim Tidwell Ford responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 15, 2023

Nice. Work done in timely manner. Only complaint is they checked tires because low tire pressure light was on but they didn’t put air in the tire. More

by kwhite51159Me
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
N/A
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Dec 21, 2023 -

Jim Tidwell Ford responded

Thank you for your feedback. I'm sorry to hear that your experience with our service was unsatisfactory. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Jeremy Smith General Manager (678) 784-1235 jssmith@southeast.group1auto.com

November 15, 2023

My experience with the service department was excellent! Courtney was very attentive to my problem, and was able to get me taken care of quickly. More

by Ghcajun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Brown
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November 14, 2023

Always a great experience at this dealership when I bring my truck in for service! More

by husker1577
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Sandy
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Nov 16, 2023 -

Jim Tidwell Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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