Jim Tidwell Ford

I took my F150 for a basic oil change and tire rotation. I paid the invoice and was told the truck was waiting out front. I went out to the truck to find a dime-sized deep scratch in the paint. I went back I paid the invoice and was told the truck was waiting out front. I went out to the truck to find a dime-sized deep scratch in the paint. I went back and notified the service representative who called the manager. They apologized and told me they take of the paint repair would call the following day to schedule. I was never contacted, I called and left voicemails for the manager numerous times but 5 weeks later still haven't had a call back. Next step I will be contacting to Ford corporate to get my truck repaired. More

They got me in and out really quick! And had my car up to spec. The staff was really nice And had my car up to spec. The staff was really nice More

Caleb, my service advisor is always very helpful. He keeps me updated on my vehicle, and addresses all my concerns. Thanks He keeps me updated on my vehicle, and addresses all my concerns. Thanks More

I've serviced my vehicles at Tidwell for several years. I always receive great service! I always receive great service! More

Sandra was friendly and knowledgeable. She is a great access to your business,Always a pleasure,to see.. She is a great access to your business,Always a pleasure,to see.. More

Candace is truly a gem! Always takes care of me for anything I need in my truck. Always goes the extra mile Always takes care of me for anything I need in my truck. Always goes the extra mile More

I don’t give many dealerships a 4-5 star rating but these guys have been very good. I rated I 4stars because I had my vehicle in for 5 days and the service agent I was working with didn’t tell me she was goi guys have been very good. I rated I 4stars because I had my vehicle in for 5 days and the service agent I was working with didn’t tell me she was going to be off the day my vehicle was ready for pickup. I kept calling and getting just a voicemail recording. I had to call and request to speak to another service agent to find out when my vehicle would be ready More

Pleasurable service appointment all my issues were rectified no complaints I have been a customer for 10 years rectified no complaints I have been a customer for 10 years More

Great customer service & good work Justin great service Billy great service too Would recommend to friends & family Billy great service too Would recommend to friends & family More

I was greeted by the service advisor upon arrival at the dealership for service on my F150. He was professional and explained everything in detail about my service including the estimated cost and what wou dealership for service on my F150. He was professional and explained everything in detail about my service including the estimated cost and what would be performed. He showed me to the waiting area and advised he would let me know when completed. Service was performed in a timely manner and with great professionalism. Many thanks! More