Jim Tidwell Ford

Jim Tidwell always provides great service. They also provide great information along the way. My go to dealership & service center. They also provide great information along the way. My go to dealership & service center. More

Candace was great to work with. She was definitely knowledgeable and helpful with my questions. She was definitely knowledgeable and helpful with my questions. More

It was a pleasant experience working with Jim Tidwell Ford. Steven went above and beyond to help me get the truck I really wanted! Ford. Steven went above and beyond to help me get the truck I really wanted! More

Justin was very helpful in getting our car repaired. We were traveling from Michigan to Florida when we developed brake problems. Two thumbs 👍 up for his help. We were traveling from Michigan to Florida when we developed brake problems. Two thumbs 👍 up for his help. More

I had a terrible experience with Tidwell Ford. I brought my car in for repair so , and they kept it for two weeks with zero communication. I had to reach out multiple times just to get any kind of I brought my car in for repair so , and they kept it for two weeks with zero communication. I had to reach out multiple times just to get any kind of update, and each time, I was met with vague responses and no real answers. A professional business should prioritize customer service and transparency, but this dealership completely failed in that regard. I understand that repairs can take time, but the lack of updates and follow-through was unacceptable. I was left in the dark, frustrated, and inconvenienced for far longer than necessary. If you value your time and expect basic customer service, More

Justin was so very helpful! I had a very old recall I needed to do. He had the service technician fix my car plus do routine maintenance. Thank you Justin and Tidwell Ford. See I had a very old recall I needed to do. He had the service technician fix my car plus do routine maintenance. Thank you Justin and Tidwell Ford. See you soon. More

Loved the service and Zachary the salesman. Keep up the great work. Glad to be a customer. Keep up the great work. Glad to be a customer. More

This has been the worst experience with a dealer I've ever had. I dropped off my 2020 Ford Mustang at Jim Tidwell Ford dealership on January 27 2025 to fix a transmission problem that, thankfully, was st ever had. I dropped off my 2020 Ford Mustang at Jim Tidwell Ford dealership on January 27 2025 to fix a transmission problem that, thankfully, was still covered under the warranty. Today is February 14, 2025 and they still haven't fixed my car. In fact, according to the Customer Serrvice Rep, they didn't start working on my car until Wednesday February 12, 2025 even though they received the parts on Monday February 3, 2025. The explanation they offer is a canned response thanking me for my patience, how they only have 2 mechanics, and how they hope to get it fixed by the end of the week-next week. 1 month after dropping off the car. Don't expect them to call with an update or an estimated finish date, because they don't have one. Personally, I believe I was pushed to the side in favor of fixing other cars because I got upset that at week 3, with all parts needed in stock, my car still isn't ready. I hope to be reunited with my Mustang at some point. I will NEVER again go to Jim Tidwell Ford dealership, ever, for anything. I urge you to do the same lest you suffer the same fate. More

My oil change was done quickly, I had an appointment. They started on time. Small line at desk but I did not wait long. They started on time. Small line at desk but I did not wait long. More

Clean place. Nestor was super friendly. They honored their coupons which saved me some money. The waiting area with WiFi , coffee, hot chocolate and drinking wate Nestor was super friendly. They honored their coupons which saved me some money. The waiting area with WiFi , coffee, hot chocolate and drinking water is neat. More