Jim Tidwell Ford

I deal with the service department and they are always very polite and professional. They are very thorough to ensure everything is correct. very polite and professional. They are very thorough to ensure everything is correct. More

Jonny did a great job keeping me up to date on the status. Everything was smooth status. Everything was smooth More

Brandon and team did an outstanding job. Made the process quick and smooth. Could not have been a smoother process. Will be back again. Made the process quick and smooth. Could not have been a smoother process. Will be back again. More

Servicing my car is terrific! My problem happens every time I walk into the Service Dept. The men sitting at their work stations refuse to make eye contact or ask if I need any h My problem happens every time I walk into the Service Dept. The men sitting at their work stations refuse to make eye contact or ask if I need any help. Everyone stays busy on their computer, paperwork or phone. Today I stood there for 5 minutes while 4 men did what ever they were doing, certainly NOT waiting on a customer. Every time it is a woman agent that will ask if I need any help. I’m serious, this has been my experience for the 5 years since I’ve moved here. I’m dumbfounded that you permit this kind of customer service! More

Over all they were responsive and completed the service i requested in a timely manner requested in a timely manner More

Jim Tidwell Ford in Kennesaw, GA provides outstanding service! Thanks to my service advisor, Justin Hannah, and the the Service team, they were able to get me in without an appointment, took care of my s service! Thanks to my service advisor, Justin Hannah, and the the Service team, they were able to get me in without an appointment, took care of my service needs and did a few things extra that showed they indeed create a quality customer experience. More

JimTidwell ford dealership affords great customer service! I highly recommend this dealership to anyone looking for quality car repair!! service! I highly recommend this dealership to anyone looking for quality car repair!! More

Went to help my son serving active duty Navy buy his first car. While this dealership told us to wait while they did some work on the car, they sold out from under us while we waited. This is after my s first car. While this dealership told us to wait while they did some work on the car, they sold out from under us while we waited. This is after my son drove 6hrs to get the car. What a shame on them for this totally unprofessional way to treat people let alone one serving in our armed forces. Not even an apology to me or him. I will never buy a car from this dealership. More

Fast and convenient Thanks so much I really appreciate the professionalism received by the check in and check out time appreciate the professionalism received by the check in and check out time More

Great service! We will be coming back to this location. I highly recommend. 10/10 We will be coming back to this location. I highly recommend. 10/10 More