Jim Tidwell Ford

Quick and simple scheduling process with respectful employees. The service was also very fast with no issues. employees. The service was also very fast with no issues. More

Twice now I have scheduled service with Tidwell Ford and requested they look at/diagnose a fault that started literally the day after I bought my brand new Ranger from them. Twice now that they have not lo requested they look at/diagnose a fault that started literally the day after I bought my brand new Ranger from them. Twice now that they have not looked at the fault. And today the service advisor told me for them to diagnose anything they need to have the truck at least 24-48 hours. This is unacceptable! The first time I scheduled service they had over a week notice that the truck would be in their possession all day and they could not schedule an hour to diagnose anything problem! The second time there was not as much notice given but they could have had the truck for half a day and at this point should have been well aware of the need for diagnostics since they did not get to it 4 months ago at the first service appointment. Loved the purchase experience but hate the service experience! More

Communication between service advisor, the repair team, and the customer was very poor. I had to reach out to them multiple times just to get an answer on when my car would be ready. He promised me it woul and the customer was very poor. I had to reach out to them multiple times just to get an answer on when my car would be ready. He promised me it would be ready on a Friday yet he called me 30 minutes before closing saying it would not be ready but would be ready the next day. No one called on Saturday so had to wait until Monday morning to call to see if the car was ready. Very frustrating. More

I’ve had good experiences with Jim Tidwell. Today the mobile mechanic came by to perform a couple of services. He was fast and efficient. Great service. Today the mobile mechanic came by to perform a couple of services. He was fast and efficient. Great service. More

Great service at a good price. Friendly and knowledgeable staff. Very professional and excellent service technicians. Keeps you updated on the progress of your vehicle maintaining Friendly and knowledgeable staff. Very professional and excellent service technicians. Keeps you updated on the progress of your vehicle maintaining. More

Easy to schedule service even at 1AM. Greeted with enthusiasm and eager to please. Service accomplished in the time I was told. Service clerk showed we how to access two features I did Greeted with enthusiasm and eager to please. Service accomplished in the time I was told. Service clerk showed we how to access two features I didn't understand. More

Great mobile service today to update drivetrain software. Excellent technician. No issues at all with anything. Excellent technician. No issues at all with anything. More

Great friendly dealership in Kennesaw GA. Knowledgeable staff eager to assist you. Offer fair value on trade-ins, work efficiently in the sales process. Would certainly recommend this dealer Knowledgeable staff eager to assist you. Offer fair value on trade-ins, work efficiently in the sales process. Would certainly recommend this dealer to friends and family. More

My car was ready in one day sales rep was very kind. . he was very professional . he was very professional More