Jim Tidwell Ford

Davel is an excellent person, helpful and very dedicated to helping! The Service team did an excellent job and was very responsive. I am 100% satisfied. to helping! The Service team did an excellent job and was very responsive. I am 100% satisfied. More

Great customer service experience during my visit for truck’s oil change, tire rotation and inspection. truck’s oil change, tire rotation and inspection. More

A simple Alignment and Oil Change became an ordeal of trying to sell more repairs via multiple text messages and videos, causing me to “DND” my phone so I could work. I then had to call at 1:30pm to see trying to sell more repairs via multiple text messages and videos, causing me to “DND” my phone so I could work. I then had to call at 1:30pm to see if my car was done since I hadn’t heard from the Advisor. The Advisor tells me he was “awaiting my responses to the suggested service items”, which is why I wasn’t called about my car being done. He also tells me he “left a voicemail”, which was an hour prior to my car being completed. The car sat for almost 4 hours completed before I called on my own to see if it was finished. This is a dealership; not a JiffyLube. Do not hold the completion of items hostage until I respond to additional suggestions. This used to be a reputable dealership. The GM of 14 years was recently fired, as was the Service Manager and multiple others. We’ve been shopping and doing service here for over 20 years, having purchased 4 vehicles and spent close to $200,000 here over the years. We used to know a lot of people here, and I recognize only 3 people now in the entire dealership. No thanks; I’m going elsewhere. More

My car was picked up at my home and returned on the same day. That is a wonderful service. day. That is a wonderful service. More

Everyone was fantastic especially Kelsey. The service was excellent and was surprisingly quick. Will recommend them to all my friends The service was excellent and was surprisingly quick. Will recommend them to all my friends More

Mobile service was fast and easy. Was a busy day and only took less than 20 minutes. Was a busy day and only took less than 20 minutes. More

Adviser Jonny was efficient and effective Glad to work with him Same day service and reasonably priced with him Same day service and reasonably priced More

Great service experience easy prossess explains the issue and what will be done and gave free rental car and what will be done and gave free rental car More

I had a very good experience not a long wait my service person name Johnathan was awesome. Johnathan was very helpful answering every question and concerns that I had I will be visiting again for my vehicl person name Johnathan was awesome. Johnathan was very helpful answering every question and concerns that I had I will be visiting again for my vehicle needs. Thanks Johnathan... I also talked to a very nice sales guy name Ty More