Jim Shorkey Kia Irwin

Service manager named John was terrible. Horrible customer service, would not communicate much when my Mazda 5 grand touring was in the shop for over 2 and a half weeks! I had to keep calling for upd customer service, would not communicate much when my Mazda 5 grand touring was in the shop for over 2 and a half weeks! I had to keep calling for updates and got half answers. If I didn’t buy my van from there and have a warranty meaning I had to have them fix my van I wouldn’t even go there. Not to mention their scheduling is horrible To be seen. I highly suggest never going here ever! More

My in-laws bought used KIA Sorento 2017 47,000 miles and engine failure. Ripping off elderly people seems to be your MO. $$ 15,000 $$ to rebuild engine and not honoring warranty. I'm calling Attorney Genera engine failure. Ripping off elderly people seems to be your MO. $$ 15,000 $$ to rebuild engine and not honoring warranty. I'm calling Attorney General Shapiro based on your failure to fix this known issue. More

HANDS DOWN THE BEST SERVICE I HAVE EVER HAD WITH THE SERVICE DEPARTMENT!!! LAUREN IS THE BEST!!! SERVICE DEPARTMENT!!! LAUREN IS THE BEST!!! More

Serice dept.is terrible! put on hold several times.asked to speak to mgr.no return call.car under warranty,no one seemed to care! to speak to mgr.no return call.car under warranty,no one seemed to care! More

EXCELLENT SERVICE!!!My first time buying a brand new EXCELLENT SERVICE!!! My first time buying a brand new vehicle and it was a great experience. The sales man Raheem took great care of me and made my b EXCELLENT SERVICE!!! My first time buying a brand new vehicle and it was a great experience. The sales man Raheem took great care of me and made my buying experience great. I would definitely by another vehicle here. More

Avoid this business! I had contacted them with regards to a vehicle that I had found on the Internet. I called, got a sales agreement, sent it to my Credit Union and was pre-approved for a load for the c to a vehicle that I had found on the Internet. I called, got a sales agreement, sent it to my Credit Union and was pre-approved for a load for the car. I told them before I drove all the way out there and told them I would only come if they agreed not to shop me around for a loan on the car and I made it clean again once I got there. I was already approved! Anyhow, I drove out there, checked out the car, and when it was time to go to the finance department to actually purchase the car. At that point my cell phone started beeping a bunch of times. It was all my credit alerts stating that they had sent me to five different banks. I got up, told them all to pound salt and walked out. They then came to the parking lot and asked it I wasn't going to take my new car home. I told them that they had just lost me and all my contacts referrals. I know a lot of people with a lot of money who listen to my recommendations. I then called the banks and was told that only Jim Shorkey Kia could get them off my report. Inquiries are what really hurt your credit. Well, from here I am going to go ahead and put up a blurb to the 180,000 followers I have from my business and friends. I guess I didn't look like the perfect client because I have long hair. The sales woman was great and the finance department managers weren't getting their cut because I had outside financing and had already purchased an extended warranty. More

Avoid this service department Had engine failure on my 2012 Kia Sportage on 10-9-19 had the vehicle towed to Jim Shorkey Kia Irwin on 10-10-19. Was informed that engine failure wa Had engine failure on my 2012 Kia Sportage on 10-9-19 had the vehicle towed to Jim Shorkey Kia Irwin on 10-10-19. Was informed that engine failure was covered under warranty/recall and the next day picked up loaner vehicle. A few days later was contacted by service department that my air intake needed to be replaced which I approved them to do. On 10-18-19, received message late in the afternoon that my vehicle was ready for pickup. Arrived at dealership and signed paperwork for the air intake cost ($283) along with the paperwork the dealership needed to be signed for them to be reimbursed by Kia for the engine replacement. Started the vehicle and was pulling out of the dealership but saw that 4-5 dashboard indicator lights were illuminated. Thankfully I never left the dealership property (and that there are security cameras everywhere these days) and immediately pulled the vehicle back into the service bay entrance lane. Had service manager come out to see this and he said since late in the day they would have to investigate why this occurred either Saturday or Monday. They gave me keys back to loaner vehicle and I left. Several days later, I was told by one of the service personnel that all of the indicator lights were on due to a failed wheel sensor. This was very confusing to me since not only was this not occurring before the engine failure, but also raised the question as to why they informed me the vehicle was ready for pickup when obviously they would have had to notice 4-5 indicator lights were illuminated when they took the vehicle for a test drive after an engine replacement (I would assume they would drive a vehicle for a couple miles at least especially after replacing the engine??). The service manager gave no explanation as to why the vehicle was ready for pickup one day and then I'm told it will cost me ~$300 to replace the wheel sensor. He even floated the theory that possibly the sensor coincidentally happened to fail while it was at the dealership. Realized I was not going to get anywhere with the dealership to resolve this puzzling turn of events so initiated case with Kia directly. After escalating the case as high as it could go, was informed by Kia that due to the mileage on the vehicle (291,000) that the sensor was not under warranty. They did not even take into account of the events that had taken place or my offer to provide all documentation that I keep regarding the upkeep of the vehicle as well as the fact that it had passed inspection every year I owned it. To add insult to injury, I later found out that any out of pocket towing expenses were covered by Kia under the warranty claim. When I emailed all three service personnel a copy of my towing receipt and asked about how to be reimbursed, they called and left a message stating that they didn't even know the vehicle had been towed there. I contacted the local towing company to inquire if they would ever just unload a towed vehicle at this dealership and just drive away. Obviously they said that would never happen and that they always would give the key to someone in the service department. Emailed the service personnel again asking them if they normally note if a vehicle is towed in and also if they ask customers who are having an engine replacement under the warranty/recall if they have incurred any out of pocket towing expenses. It even states on my vehicle work order that "customer may be having vehicle towed". Never received a response from any of the three. Food for thought I'll leave it up to you the reader to decide how to interpret what happened to me and whether you decide to have your vehicle serviced by them. More

Best experience I have had buying a car in a very long time . My salesman Sam was great friendly, easy to talk to and very knowledgeable about what he was selling. I would highly recommend buying a car fr time . My salesman Sam was great friendly, easy to talk to and very knowledgeable about what he was selling. I would highly recommend buying a car from Shorkeys no pressure was ever applied . More

Worsrt new car buying experience ever Told car had everything we wanted and needed for physically handicapped individual. Got home and read book. Not even close. Told we should have read Told car had everything we wanted and needed for physically handicapped individual. Got home and read book. Not even close. Told we should have read the stidker. More

Got a Great Deal! I drove from Baltimore to buy a 2018 Hyundai Tucson. I got a very good deal on the suv. My salesperson was personable and knowledgeable. The transa I drove from Baltimore to buy a 2018 Hyundai Tucson. I got a very good deal on the suv. My salesperson was personable and knowledgeable. The transaction took a long time, because of high volume selling that day and a couple of down printers. Overall, I had a good experience. More