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Jim Shorkey Kia Gainesville

Gainesville, GA

3.9
1,880 Reviews
What's a great day for us? A great day for us means you had a great experience with us. If you leave any of our Jim Shorkey dealerships happier than when you came, then we've done our job. Our goal is to make every customer feel like the only customer in the world. Through our award-winning customer service, flawless and convenient auto repair, and accommodating financial services, we aim to make every day a great day for you at Jim Shorkey Gainesville Kia.
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2815 Browns Bridge Rd

Gainesville, GA

30504

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Showing 1,880 reviews

May 17, 2012

First service on our new 2012 Serento, love the car, especially the backup camera!! great gas mileage, very comfortable to drive. Still getting used to all the great features. ECO light is a helpful fea More

by jbeckstine
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Tapp
May 17, 2012 -

Jim Shorkey Kia Gainesville responded

Thank you for sharing your experience with us. We are so happy to hear that you so enjoyed your experience with us at the service department. We are so thrilled to hear about how much you are loving your Sorento, and we hope to work with you again in the future. Be sure to find us on Facebook and Twitter for service specials and the latest industry news. Stephanie Jakobsen Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct sjakobsen@carriageautogroup.com

May 15, 2012

I went to Carriage Kia to purchase a vehicle last August 2011. After a test driving a Sportage, I asked to test drive the adorable fire engine red colored Soul that was inside the store room... I'd seen th More

by phuket75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg
May 15, 2012 -

Jim Shorkey Kia Gainesville responded

Thank you for taking the time to share your experience with us. We strive to provide all of our customers with the quality of service necessary to choosing the perfect vehicle for your needs. We are so happy we were able to provide you with just that. Don't forget to find us on Facebook and Twitter for service specials and the latest industry news. Stephanie Jakobsen Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct sjakobsen@carriageautogroup.com

May 14, 2012

I had an issue with my car late Friday evening after the service department was already closed. I decided to show up without an appointment at 8:00 am on Saturday. I didn't want to drive my car without know More

by abragg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 15, 2012 -

Jim Shorkey Kia Gainesville responded

Thank you so much for this great review. We know how stressful it can be to have a vehicle serviced, and we are so happy we were able to alleviate some of that stress for you. Don't forget to check us out on Facebook and Twitter for exclusive service specials and the latest industry news. Stephanie Jakobsen Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct sjakobsen@carriageautogroup.com

May 14, 2012

We came to Carriage Kia to look at new cars and to see how they would trade with us on our 2011 Kia Sorento which we had purchased there.Chuck,Gary,and Chris were all very helpful letting us try out diffe More

by tandrcleaning
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Stanford
May 14, 2012 -

Jim Shorkey Kia Gainesville responded

Thank you so much for this awesome review. We are so happy to hear so many members of our staff had the opportunity to work with you, and they will be so happy to hear your kind words. Congratulations on your new Kia Soul! We look forward to working with you and your Soul again in the future, so check us out on Facebook and Twitter for exclusive service specials to use on your next visit. Stephanie Jakobsen Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct sjakobsen@carriageautogroup.com

May 14, 2012

All the people in the service department were very helpful in understanding the problem and resolving it.They gave us a car to drive until it was fixed,which wasn't but a couple of days.Thanks very mu More

by tandrcleaning
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 14, 2012 -

Jim Shorkey Kia Gainesville responded

Thank you for sharing your experience with us. We strive to provide all of our customers with exemplary experiences at the dealership, and it is so great that you enjoyed the time you spent with us. We hope to see you again in the future, so be sure to follow us on Facebook and Twitter for service specials and the latest industry news. Stephanie Jakobsen Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct sjakobsen@carriageautogroup.com

May 11, 2012

My time at Carriage Kia was a very pleasant experience. The staff was so very friendly and the complimentary car wash was a huge plus! Keep up the great work! More

by ricky101679
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 14, 2012 -

Jim Shorkey Kia Gainesville responded

Thank you so much for this great review. WE strive to go above and beyond for our customers, so we are very happy to hear that you so enjoyed your visit. We look forward to working with you again in the future, so don't forget to check us out on Facebook and Twitter for exclusive service specials and the latest industry news. Stephanie Jakobsen Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct sjakobsen@carriageautogroup.com

May 10, 2012

Employees was very helpfull and super friendly. The time it took for the overall transaction was a little longer than I would like. Not sure I like the procedure KIA takes as to the test drive, than once w More

by treadsllc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diane Adams
May 10, 2012 -

Jim Shorkey Kia Gainesville responded

We appreciate you sharing your experience with us. We're so happy to hear that we were able to get you into a vehicle you were looking for at a price you can afford. If you haven't already, check us out on Facebook and Twitter for exclusive service specials and the latest industry news. Stephanie Jakobsen Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct sjakobsen@carriageautogroup.com

May 10, 2012

While in the waiting room, someone came in and asked if I was comfortable. He wanted to be sure that I was not too cold or warmand asked if he could get me anything. That was a first from a car dealership fo More

by stephsarge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
serice
May 11, 2012 -

Jim Shorkey Kia Gainesville responded

Thank you so much for this wonderful review. Here at Carriage Kia, we understand the value of customer service and how far a little courtesy can go. We are so happy to hear that our values came across during your visit. We look forward to working with you again so be sure to find us on Facebook and Twitter for service specials to use on your next visit. Stephanie Jakobsen Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct sjakobsen@carriageautogroup.com

May 10, 2012

The two sales persons that I was served by were very professional and made me feel like I was being treated fairly during my purchase. More

by cjlee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Jerry Lee
May 10, 2012 -

Jim Shorkey Kia Gainesville responded

We really appreciate your wonderful feedback. Customer service is of the utmost importance to us, and it is wonderful to hear that it came across in during your visit. Gary and Kevin are assets to the Carriage Kia team and will be happy to hear your kind words. Be sure to find us on Facebook and Twitter for service specials and the latest industry news. Stephanie Jakobsen Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct sjakobsen@carriageautogroup.com

May 10, 2012

The overall experience was good and have no negative perceptions to relay. The people are attentive and very friendly and treat you like family, good job. More

by mpitman62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 10, 2012 -

Jim Shorkey Kia Gainesville responded

Thank you for this short and sweet review. We are so happy to hear that you so enjoyed your time at the dealership, and with our awesome staff. They will be very happy to hear you kind words. Don't forget to like us on Facebook and Twitter for service specials and the latest industry news. Stephanie Jakobsen Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct sjakobsen@carriageautogroup.com

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