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Jim Shorkey Kia Gainesville
Gainesville, GA
1,880 Reviews
What's a great day for us? A great day for us means you had a great experience with us. If you leave any of our Jim Shorkey dealerships happier than when you came, then we've done our job. Our goal is to make every customer feel like the only customer in the world. Through our award-winning customer service, flawless and convenient auto repair, and accommodating financial services, we aim to make every day a great day for you at Jim Shorkey Gainesville Kia.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:30 PM
Tuesday 8:30 AM - 7:30 PM
Wednesday 8:30 AM - 7:30 PM
Thursday 8:30 AM - 7:30 PM
Friday 8:30 AM - 7:30 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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January 24, 2013
The service department was quick to greet as well as providing excellent customer service. I went in to purchase a part for my vehicle and was informed that I would not need to purchase as the part was providing excellent customer service. I went in to purchase a part for my vehicle and was informed that I would not need to purchase as the part was part of a recall. Great Suprise!! More
by sobryan50
January 24, 2013
Both Leonard and Michael were very upfront and honest. I have bought several new cars and honesty is usually a word not associated with the sale. I plan to purchase my next car from Carriage as long as the have bought several new cars and honesty is usually a word not associated with the sale. I plan to purchase my next car from Carriage as long as the standard of employees remain the same. Love my car! ! More
by kelliemcalister
Employees Worked With
Leonard and Michael
January 22, 2013
As always when I go to Carriage for service, the reps are always courteous and helpful if I have questions. I never have to wait for them to service my vehicle and the service is always done in a reasonable always courteous and helpful if I have questions. I never have to wait for them to service my vehicle and the service is always done in a reasonable time period. When you purchase a vechile from a dealership and continue to use their service department then that means they are doing everything right and that is why I gave them the rating of superb. I will continue to use this dealership for all my services. More
by cheek2235
January 21, 2013
This is my 3rd kia from Carriage Kia and there is a reason why. This is the best dealer you can buy a Kia from. Kia makes a great product but Carriage backs it up. Everyone from sales to service is kno reason why. This is the best dealer you can buy a Kia from. Kia makes a great product but Carriage backs it up. Everyone from sales to service is knowledgeable and friendly. This time Robert Hall was my salesman and he helped to put together a great deal on a great car the Optima SX. I live 15 miles away in Buford and there is another Kia dealer much closer but I go to Carriage. They start with the best deal and they give you the 1st year of service for free. My advice if you are thinking about buying a car go to Carriage you will be happy you did. More
by pkitchen
January 19, 2013
Jeremy and Leonnard assisted us with the purchase of my Sedona van. Jeremy showed us all the details of the van and encouraged a test drive. Leonard assisted with the negotiations and financial paperwork Sedona van. Jeremy showed us all the details of the van and encouraged a test drive. Leonard assisted with the negotiations and financial paperwork. We decided to purchase it the next day and the whole process was smooth and time efficient.This was important, since we both work full-time and have two children. I highly recommend both sales consultants. They worked very well together to accomplish our goals and we are very happy with our purchases!! More
by mj81512010
January 18, 2013
I highly recommend Carriage Kia. I did not feel pressured to buy and they understood my needs. Jeremy Jones was a very friendly and knowledgeable sells person. pressured to buy and they understood my needs. Jeremy Jones was a very friendly and knowledgeable sells person. More
by hlg0127
January 12, 2013
They didn't want to deal with my trade in and even recommended that I walk away from my current car and let them come take it back. Not an option. A deal was offered but they wanted money down which w recommended that I walk away from my current car and let them come take it back. Not an option. A deal was offered but they wanted money down which was not an option at this time. They were going to see what else they could do and call back but never did. Not even a hey sorry but we weren't able to do anything for you. Needless to say I won't be going back to Carriage Kia or any Carriage dealership in the future. More
by teardroplc
Employees Worked With
n/a
January 05, 2013
This is the worse dealer ever! We were already approved and they insist on running my credit . Then they lie about the numbers to your face an tell you that they can't do the deal even though you have the and they insist on running my credit . Then they lie about the numbers to your face an tell you that they can't do the deal even though you have the money or credit. Call back up there and ask for a manager and apparently no one was available. Instead I got this annoying salesman who was talking crap about a deal he had no knowledge of and screamed and argue with me over the phone. Then going to invite me back to the dealership after being disrespected. If you get an pre approve offer from these crooks, run away. Go to Gwinnett county and get a car, because these crooks are worse than buy here pay here dealers. More
by Huggeybear86
December 28, 2012
My daughter and I went to Carriage Kia to purchase her a new car. I went with her to co-sign due to her being on a new job. We were told there would not be a problem with the purchase, the car would be in h new car. I went with her to co-sign due to her being on a new job. We were told there would not be a problem with the purchase, the car would be in her name and me only as the co-signer. When running the credit checks on us both, the salesperson said I had the highest credit rating of anyone she had done business with, she believed. The deal was made, then when it was being finalized, the salesperson kept having to go back and forth with the credit person. She said he was just filling in for their regular one and was having problems. We left with the car the same day, but after about a week, my daughter received a call from Carriage saying there had been a mistake and they wanted the car back. She informed them that the deal had been made, the papers signed and she had been driving the car. She made several calls to Carriage Kia trying to get to the bottom of the problem. During all of this, she and I both started getting letters in the mail where they were trying to finance the car. We were told it was financed with Kia before we ever left the dealership. I do not know how many we received but it was at least 4 or 5. I called Carriage and talked first to Chris Ellison regarding what all of this was going to do to my credit rating which was excellent at the time. He said he would check into it to see what was going on. The next day I received a call from a person named Sharon asking for details of the problem. After giving her all the information, she said she would get to the bottom of it and call me back as she was the one that handled these kind of complaints for them. I never received this call. After all of this, instead of the vehicle being in my daughters name, as we were told it would be, the payment stubs come in my name. I would not recommend this dealership to anyone and certainly never go there to purchase another vehicle. More
by dilin
Employees Worked With
Chris Ellison
