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Jim Shorkey Kia Gainesville
Gainesville, GA
1,880 Reviews
What's a great day for us? A great day for us means you had a great experience with us. If you leave any of our Jim Shorkey dealerships happier than when you came, then we've done our job. Our goal is to make every customer feel like the only customer in the world. Through our award-winning customer service, flawless and convenient auto repair, and accommodating financial services, we aim to make every day a great day for you at Jim Shorkey Gainesville Kia.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:30 PM
Tuesday 8:30 AM - 7:30 PM
Wednesday 8:30 AM - 7:30 PM
Thursday 8:30 AM - 7:30 PM
Friday 8:30 AM - 7:30 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,880 reviews
March 20, 2013
I have dealt with several different dealerships and Carriage KIA was the best experience I have had buying a car. Staff was very polite and was eager to answer any and all question we had. Carriage KIA was the best experience I have had buying a car. Staff was very polite and was eager to answer any and all question we had. More
by preachermedic
March 18, 2013
I recently purchased a pre-owned 2012 Dodge Avenger. From the first test drive I was told by the salesman that it was a V6. For the two weeks that followed I was very happy with my experience with Carr From the first test drive I was told by the salesman that it was a V6. For the two weeks that followed I was very happy with my experience with Carriage Nissan and would have recommended them to anyone. That is, until I went to have the 30 thousand mile service and new tires put on the car. It was then that I discovered that it is a 4 cylinder. I called my salesman on the Saturday after I had the tires put on. I asked him if he recalled my purchase of the Avenger with the V6. He said that he did. I told him that I had discovered the car to be a 4 cylinder. He responded with shock; acknowledging that he remembered we had talked about it being a V6 (I was glad of that)He asked me what I 'wanted to do' or what I 'expected / wanted'. I told him that I certainly didn't want to bring the car back after I had the service done and the new tires installed, but that I would at a minimum expect some type of adjustment since we 'bargained' for a car being represented as a V6. He said he would talk to his ;manager; and for me to call him on Monday. I called on Monday and after placing me on hold for quite some time he came back on the phone to tell me that "everything was done legally and nothing would be done". That wasn't the response I expected. I really thought the 'error' / 'mix-up' would be acknowledged and they would make it right somehow. I suppose I should have had someone look at the car, but who would think you need to look under the hood of an almost new car! Very disappointed in response of dealership. It is now one week after placing the above post. I have spoken with the Customer Relations Manager several times. Dealership takes no responsibility. She said that "4cyl." was in the paperwork but I have looked through all of the paperwork that I signed and 4cyl. vs. 6cyl. is not specified. During a conversation yesterday she told me that incoming calls to the dealership were recorded. I told her if they would locate the call they would hear the salesman talking to me about having told me that it was a 6cyl. Whenever I talked to her today she said that calls on the particular line on which I called in (the main number) weren't recorded. How convenient! Whenever I asked her about any conversation with the salesman, who I was certain would be honest, she told me that his manager said that he didn't recall the phone call that I described. This simply can't be true. If a customer calls a salesperson and tells them that the item they have sold them was misrepresented in some way the salesperson is NOT going to fail to recall that conversation when asked. IF they are asked. I have been told by this 'dealership' more than once that this was a legal purchase. I am not disputing the legality of the purchase. Sadly, legality and integrity are often mutually exclusive. In the beginning of this situation I told both the salesperson and the CSR that I intended to keep the car (now serviced with new tires) but i honestly believed that this dealership would, at a minimum, offer some type of concession for having misrepresented my purchase as there is a distinct difference in the value of the 4cyl. vs. a 6cyl. model. More
by jrogers1
Employees Worked With
Sharon Seiter
March 11, 2013
The employees worked very hard for my business by providing me a great experience at Carriage Kia. I was not going to purchase a new car but the sales associate and management made me a deal on my c providing me a great experience at Carriage Kia. I was not going to purchase a new car but the sales associate and management made me a deal on my car I could not refuse it. They were very professional and provided me with the information I needed to make a deal with Carriage. I already was aware of the quality of the Kia Optima but the delivery person explained each feature of our new car so we were very please with our total experience at Carriage. More
by wlbusby
Employees Worked With
Diane Adams
March 08, 2013
After diving to the dealership we were met with friendly staff eagger to help us with every need. The car drives great. We would love to recommend anyone to your dealership. staff eagger to help us with every need. The car drives great. We would love to recommend anyone to your dealership. More
by lfc45672
Employees Worked With
Shane Perkins, Diane Adams
March 07, 2013
We had a great experience at Carriage Kia in Gainesville, after talking to their web department we were told to talk to Lenard Walker when we arrived, however Lenard was with other customers, he asked if Mic after talking to their web department we were told to talk to Lenard Walker when we arrived, however Lenard was with other customers, he asked if Michael who had greeted us could take care of us, we said sure. Michael was very knowledgeable about the Kia Soul which we were looking at, he answered our questions and took us out for the test drive after coming back to the dealership he worked with us till the sale was final and they handed us the keys. Was most surprised how fast it got around that we were buying the car when Lenard came over to congratulate us on our purchase. Everyone was so friendly and Chelsea Walker was our Delivery Specialist, she did an awesome job walking us through all the new technology and helping sync our phones to the Bluetooth system in the car. I called a few days later with a question, and they were so quick to answer and again still so very friendly and I got my answer. I highly recommend this Kia dealer! As a former Honda owner I am very pleased and happy with my new Kia Soul! More
by kjschroeder77
Employees Worked With
Michael Paglianti, Chelsea Walker
March 02, 2013
Great experience! My Sales Associate was very kind , understanding and a real person making my experience very smooth. I have tarnished Credit and my Purchase was as important as the family purchasing understanding and a real person making my experience very smooth. I have tarnished Credit and my Purchase was as important as the family purchasing the more expensive Optima. Michael did everything that he could to get me what I wanted. My delivery Speacialist was patient and sweet as can be. Very thorough and new the questions that I was going to ask even as the words were coming out of my mouth. Great experience with Carriage Kia! More
by Lisa Stallins
Employees Worked With
Michael paglianti
March 02, 2013
Bought a 2012 Chevy Malibu at a good price. Looks like the price was good because it was missing lug nuts and the rear door and window didn't work. Hardy Chevy fixed those items at no cost, even though th the price was good because it was missing lug nuts and the rear door and window didn't work. Hardy Chevy fixed those items at no cost, even though they said it looked like the door had been in an accident. Kudo's to Hardy Chevy. I had to go back 3 times to Carriage to get reimbursed for the lug nuts and never received my $25 visa gift card for test driving a car. Dustin was a nice guy and I enjoyed working with him but the lack of inspection of the vehicle by the dealership says alot about the quality of the product they are putting on the used car section. Never had any issues like this with any car dealership before and I am very disappointed. More
by fkollig
March 02, 2013
I have always hated car shopping, but the people at Carriage Kia made my experience enjoyable. Our salesperson, Trey, took time to answer all of my questions and never complained that I kept asking him Carriage Kia made my experience enjoyable. Our salesperson, Trey, took time to answer all of my questions and never complained that I kept asking him to go back for another set of keys :) More
by mrgilbert99
Employees Worked With
Jeremy Smith
February 20, 2013
I'm now a proud member of the Carriage Family! I I'm now a proud member of the Carriage Family! I want to extend a sincere thank you to Carriage Kia for stepping-up and taking care of my bumper is I'm now a proud member of the Carriage Family! I want to extend a sincere thank you to Carriage Kia for stepping-up and taking care of my bumper issue... The work they did was amazing (thanks to the Carriage Body Shop); you literally can not tell there was any damage to the bumper...the car looked like it just rolled off the show-room floor! Sharon Seiter was professional and courteous...(thank you) I also want to extend a grateful thank you to Dealer Rater.com for facilitating a resolution to my issue..I'm so glad I found this website More
by mjohnson20418
Employees Worked With
Sharon Seiter
February 07, 2013
My husband and I likes how fast the service department works. We only get our car serviced there and they have always been very friendly and prompt. works. We only get our car serviced there and they have always been very friendly and prompt. More
by Elmorrison0410
Employees Worked With
Not sure..our salesman is no longer there
