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Jim Shorkey Kia Gainesville
Gainesville, GA
1,874 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,874 reviews
July 09, 2013
DISHONEST. I called and talked to Megan several times about the price. After given a verbal quote, I specifically called 3 different times to confirm that she would really honor the price. She then email about the price. After given a verbal quote, I specifically called 3 different times to confirm that she would really honor the price. She then emailed me a quote. The price was not honored. I got a laundry list of reasons why the quote wasn't what I thought it was. I was very specific about the exact options, and that the quote included all the taxes and other fees. Megan assured me of this. The email mentioned the package, but didn't list that it was inclusive of the other costs. I was told how that the sales people "don't understand" "this" she surely didn't mean the price included "that". It sounds like the sales force don't know very much. I explained that I clearly discussed all of the details with her. I was also lied to about the financing until the actual paperwork was brought out to sign. I was offered a rate, and I asked if it was still available for the term I was interested in. I was told it was. But the actual papers were brought out with totally different numbers. I was expected to just sign it without anyone ever mentioning that it wasn't what we had just finished discussing. I bought the car, because I didn't have time to deal with more of the exact same garbage from another dealership. I thought that since Carriage advertised on the Fish, that I'd get honest people. I was wrong! Apparently the dishonest car salesman stereotype is true at Carriage Kia! Also, the people tried to act like they were friendly, but were actually manipulative. My wife and I weren't able to get a babysitter to look at the car. We had been at the dealership for over an hour, and our son was becoming tired, and we needed to either buy a car or leave. The car salesman stopped us from driving off and treated me like I was rude for having to leave and take care of my son in spite of my son screaming in the back seat of my car. All of this adds up to a very bad customer service experience, a very bad "friendliness" experience, and a very bad overall experience. More
by ChrisArney
Employees Worked With
Shane and I think Trey (can't remember, and his picture isn't showing up in the list above)
July 08, 2013
This is the 2nd new Kia I have purchased from Carriage Kia. I love the friendly atmosphere and customer service representatives. I also always have a great experience with the service department. Kia. I love the friendly atmosphere and customer service representatives. I also always have a great experience with the service department. More
by SuzanneMcCarter
July 06, 2013
I give 5 stars for customer service, efficiency, timeliness, and knowledge. What a great experience buying a car! I will always buy from carriage! The customer service is my favorite part, I was timeliness, and knowledge. What a great experience buying a car! I will always buy from carriage! The customer service is my favorite part, I was catered to from moment I walked in and even After I got home! More
by Shooklar
Employees Worked With
Jeremy Smith, Chris Stanford
July 04, 2013
We were very satisfied with the service we were given at carriage Kia. This is the second sorento we have purchased from Kia. We have been very pleased with the vehicle. carriage Kia. This is the second sorento we have purchased from Kia. We have been very pleased with the vehicle. More
by Gagirl0221
Employees Worked With
Ryan Tapp
July 03, 2013
The people I have dealt with at Carriage have are top notch in every way. I will definitely go back when ready for another car and will tell others about my experience. notch in every way. I will definitely go back when ready for another car and will tell others about my experience. More
by lgj2010
July 02, 2013
Came in for an oil change on my wifes 2012 Sorento and left with a 2014. By trading my wifes car in we saved a lot of money overall and I went home to a happy wife! left with a 2014. By trading my wifes car in we saved a lot of money overall and I went home to a happy wife! More
by cutech22
Employees Worked With
Ryan Tapp
July 01, 2013
EVERYTHING DONE FOR US WAS VERY OUTSTANDING , FRIENDLY AND POLITE. JONATHAN WENT ABOVE AND BEYOND WHAT WAS EXPECTED OF HIM .WHEN WE BUY AGAIN WE WILL DEFINETLY BE BACK TO CARRIAGE KIA. THANK AND POLITE. JONATHAN WENT ABOVE AND BEYOND WHAT WAS EXPECTED OF HIM .WHEN WE BUY AGAIN WE WILL DEFINETLY BE BACK TO CARRIAGE KIA. THANK YOU , JOYCE KELLEY More
by landii
Employees Worked With
jonathan kim bryan seagrves
July 01, 2013
I went into Carriage Kia to purchase my first car. I was nervous, but Robert Hall was friendly and helpful from the beginning. I thought I was going to get a used vehicle. However, I walk out with a new car nervous, but Robert Hall was friendly and helpful from the beginning. I thought I was going to get a used vehicle. However, I walk out with a new car that fit my budget! I am so happy with my new Kia Rio! Many thanks to Robert and all the managers that helped! More
by miranka
Employees Worked With
David Basha, Bryan Seagraves, and Don Pippin, Richelle Henry
June 28, 2013
This was my second vehicle from Carriage. I went in knowing what I was looking for, and Jeremy and Trey made the whole process very easy and even enjoyable. Bottom line is this dealership knows how to knowing what I was looking for, and Jeremy and Trey made the whole process very easy and even enjoyable. Bottom line is this dealership knows how to treat its customers and not waste their time. Everyone I worked with was professional, courteous, and friendly. Go see Trey or Jeremy and they will treat you right. More
by Paulydaturk
