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Jim Shorkey Kia Gainesville

Gainesville, GA

4.3
1,874 Reviews

2815 Browns Bridge Rd

Gainesville, GA

30504

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Showing 1,874 reviews

January 15, 2015

The best folks we have ever dealy with. Carriage Kia has been the best auto purchase and service experience we have ever had. We are in our 60's so we have had a lot of vehicles. At this po More

by Jmf0930
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Paglianti
January 06, 2015

GrEAT EXPERIENCE PURCHASED MY KIA SOUL IN AUGUST 2014 AND HAVE LOVED EVERY MINUTE OF IT. THE SALES GROUP ARE A WONDERFUL PEOPLE TO DEAL WILL, ALWAYS MAKING SURE YOU AR More

by krw91463
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Paglianti
December 27, 2014

GREAT EXPERIENCE AT CARRIAGE KIA we purchased a new Sorrento in September fromGainesville KIA. We had a very good experience there . They had a very good selection of cars to pick fr More

by TINSLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Seagraves,Rajas, Steve Lehrer
December 11, 2014

Always treated with respect Every time I bring my car for service, I am greeted warmly and friendly. Everyone is always checking to make sure I am comfortable. The waiting area More

by baseballmom2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
December 10, 2014

Tremendous Customer Service We recently had our 2012 Kia Soul serviced at Carriage Kia. Originally we were only there to get the oil changed. Immediately the service tech let u More

by wingmanrides01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Morgan
December 09, 2014

Great dealership Carriage KIA Carriage Kia is a great dealership. They are very nice, they have a very clean and nice waiting room. The workers are very friendly and knowledgeable More

by randypeters
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Mioduski
December 09, 2014

Outstanding service experience is the norm here! I am so totally willing to drive an hour to take my 2013 Soul to Carriage Kia for servicing because of the outstanding value and customer service. Th More

by mritchey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
December 04, 2014

2012 USED ALTIMA Very Pleasant expeirence,Ronnie was excellent,as was peggy in service,entire staff very friendly,my second purchase from carriage.Lawrence F.Most Plea More

by Lawrence Fusco jr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
December 02, 2014

Friendlest service department ever I have owned many different cars, makes, and models. With that being said I have sat and been to many service departments and this location is the bes More

by ctrapp3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
November 17, 2014

Terrible Experience!! We drove an hour and a half to see a vehicle advertised online only to find that the online description was posted in error- it was for the loaded ver More

by cce1
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Paglianti
Dec 03, 2014 -

Jim Shorkey Kia Gainesville responded

Hello, It has been a few days, since our last correspondence via Facebook, and I just wanted to see if there is anything further that we can do to help alleviate your concerns. Once again, we sincerely apologize for any miscommunications, and have sent you a gift card as an extension of our apologies. We truly hope that our efforts have shown that your experience is certainly not standard practice at Carriage Auto Group, and can only hope that we have helped to improve upon your perception of Carriage Kia. If you feel at any point in time that we have indeed improved upon your experience, please know that you do have the option to edit your review at any point in time, to reflect any changes in your experience. If there is anything further that we can do to assist you, or if you would like to share any additional feedback, please do not hesitate to contact upper Management at WeCare@CarriageAutoGroup.com. Your feedback is greatly appreciated, and we thank you for taking the time to provide us with it. Best regards, Sharon Seiter Customer Relations Manager 678.717.0338 Direct line sseiter@carriageautogroup.com

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