Jim Shorkey Kia Gainesville

Great Overall Experience Drove and hour and a half to go to the dealership because of an ad on the Fish and because online they had what we were looking for. Eddie Hernandez, Drove and hour and a half to go to the dealership because of an ad on the Fish and because online they had what we were looking for. Eddie Hernandez, our salesman, was great! He was friendly, relatable, and very customer service focused. This was probably one of the easiest and best car buying experiences my wife and I have ever day, separately or together. More

Carriage Kia is great! I trust my car maintenance repairs at Carriage Kia in Gainesville. Everyone is friendly and helpful. Alex was helpful in diagnosing issues my car had I trust my car maintenance repairs at Carriage Kia in Gainesville. Everyone is friendly and helpful. Alex was helpful in diagnosing issues my car had and suggested a plan of action for repair. More

Oil change, tire rotation, recall check All requested check ups and changes were completed expeditiously. Customer experience and service was great. Good facilities, reasonable wait time, go All requested check ups and changes were completed expeditiously. Customer experience and service was great. Good facilities, reasonable wait time, good communication. Could not have been more pleased. More

Hadn't even planned to buy! We came in to look at a Sorrento on the way to another dealer to look at a different make and model. Told them we weren't buying, but they showed us e We came in to look at a Sorrento on the way to another dealer to look at a different make and model. Told them we weren't buying, but they showed us everything we wanted to see, let us test drive, no pressure. The car and deal was so good that we never left and drove our new Sorrento home. Really good service, nice folks. More

Good experience Did everything I expected and more. Nice people and knowledgeable staff. Sales person worked hard to get me the deal I asked for without the high pres Did everything I expected and more. Nice people and knowledgeable staff. Sales person worked hard to get me the deal I asked for without the high pressure sales I will not stand for. More

Everything done right and quickly! Everything to solve my problem was explained by Michael in detail. The service center corrected the problem as promised and did it all in record time. Everything to solve my problem was explained by Michael in detail. The service center corrected the problem as promised and did it all in record time. Michael kept me advised throughout the process and was extremely helpful. More

Service Department Andrew Aycock in the Service Department goes above and beyond the call of duty. He is very knowledgeable, considerate of your time and gives excellen Andrew Aycock in the Service Department goes above and beyond the call of duty. He is very knowledgeable, considerate of your time and gives excellent customer service. He answers all your questions and, in the rare occasion he may not know an answer, he will get the answer. More

Usual service Took my Kia in for oil change and tire rotation. Great experience. Andrew was great and easy to deal with. I would gladly recommend to other people. Took my Kia in for oil change and tire rotation. Great experience. Andrew was great and easy to deal with. I would gladly recommend to other people. More

Love This Dealership! I have been a customer of Gainesville Carriage Kia since 2010 and purchased 2 Kia Sorentos during this time. They have always been terrific to work wi I have been a customer of Gainesville Carriage Kia since 2010 and purchased 2 Kia Sorentos during this time. They have always been terrific to work with and try very to please their customers. This is a wonderful dealership and there service department is awesome. Their not perfect, but what's important, is if something isn't right they will do the level best to make it right. That's why I have all service work on my Kia vehicle done by their service dept. I love Alex as my customer sevice rep. He is alway very courteous, patient, and explains the service I am receiving. He willingly answers all my questions. He is great about keeping me informed while the work is being completed. And, I love that the service dept. always washes my car after the service job is done. So nice to get a clean car back:) They never try to sell me something I don't need. Once there was some confusion on my part about needing new brake pads and I was stressing out over whether or not to replace them and which type regular OEM or ceramic to choose. The service manager, Dennis Jackson, learned of my distress and personally came to my aid. Using a model of brake pad levels of ware he demonstrated how to know when it's the right time to replace the pads. Then he personally went and inspected my brake pads, returned showed me on the model the level of ware my pads were at and that there was still some pad left. He said they check my brake pads at next oil change and if it was time to change them he would personally help me decide which type of new pads would best fit my needs. This last service on Dec. 7 Dennis took the time to explain the difference in the 2 types of brake pads, performance and ware difference and pro and cons of each choice. Then he helped me choose the best option for my needs. I really appreciated his help and the fact that he was very sincere in addresding my concerns and took me seriously. What dealership service dept. treats their customers with such esteem? Gainesville Kia is the only one I know of. I'm an older customer and am AWAYS treated with kindness, patients, and respect when I come in for service. I'm forever their customer. I love this dealership, especially their service dept.! More

Easy in and out Caring, friendly people always ready to help. Clean waiting area with snacks although I miss the chocolate chip cookies. Free car washes are a nice pe Caring, friendly people always ready to help. Clean waiting area with snacks although I miss the chocolate chip cookies. Free car washes are a nice perk! More