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Jim Shorkey Kia Gainesville

Gainesville, GA

4.3
1,875 Reviews

2815 Browns Bridge Rd

Gainesville, GA

30504

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Showing 1,875 reviews

January 29, 2018

Best dealership in Georgia. By far this is the best customer service I've ever had. Andrew in service was extremely helpful from the minute I walked in. He explained to me the is More

by Tony
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew in service shop
January 28, 2018

Excellent service. Everyone was extremely helpful with the entire car buying experience. From greeting in the parking lot in the rain. To the firm hand shake at the clos More

by JamesD.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Chung, Oscar Razo
January 27, 2018

False advertising/ no help Found a vehicle online. Went to the dealership and was given the 3rd degree before we saw ANY vehicles. Finally, when we viewed this vehicle, many f More

by No help
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chung su
Jan 27, 2018 -

Jim Shorkey Kia Gainesville responded

We are very sorry to learn that you did not have a positive experience with our sales team. We would like the opportunity to learn more about your experience in hopes or rectifying the situation. At your earliest convenience, can you please provide more details to our management team at WeCare@ChooseCarriage.com? Thank you, we look forward to hearing from you.

January 25, 2018

Great service! Excelente customer service! Great people, that will help to get you the car that bests suits you and your family! Very nice and attentive staff! More

by Nena1212
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Martínez
January 24, 2018

Service and replace motor Good service very friendly and offered loaner while repairs were being made. Good warranty on new motor. Replaced motor in the time they said they wou More

by Charlie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric
January 24, 2018

Wonderful Service Carriage Kia offered a wonderful experience and great customer service. Oscar is the best salesperson I have encountered in a very long time. I highly More

by KANDY FRAZIER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar Razo
January 23, 2018

awesome service.great vehicles. my wife's warranty was up Kia engineers done a recall on this vehicle.of a possible internal problem inside the engine I took the optima to carriage K More

by Happy with kia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex the service gentleman.was great.
January 22, 2018

Poor Customer Service They don’t follow up on service. They don’t return calls. Still waiting on call back regarding issue with our optima radio issue at hand More

by Walk
Recommend Dealer
No
Employees Worked With
Aycox
Jan 22, 2018 -

Jim Shorkey Kia Gainesville responded

After discussing with our staff we are having a problem figuring out who left this review. We would love the opportunity to make things right and we are genuinely sorry for the position you feel like we have put you in. Could you please send an email to wecare@choosecarriage.com with your name and best contact information? Thank you!

January 22, 2018

Was not planning to buy My family members have previously purchased five vehicles from Carriage Kia. They have all been satisfied with the service and the product. I apprec More

by Kiafan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trey Shumake, Tyler Henry, Oscar Razo
January 21, 2018

Easy and friendly Jamie Maxine was great. She walked us through every step and was very friendly. She was the best sales person I've ever dealt with. More

by Kodylane1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Maxie
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